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Bluefin SUP Reviews

4.7 Rating 2,129 Reviews

93 %

of reviewers recommend Bluefin SUP

Company Reviews

Product Reviews

4.7

Based on 2,129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 25th March 2023

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The board inflates perfectly and feels like it's made of solid material once inflated. It's light and portable. Great purchase!”

Hello, Thank you for your kind feedback. We're really pleased to know that you're happy with your Bluefin SUP! Best wishes, Bluefin Customer Care Team

“This is the perfect paddleboard to toss in your trunk and take the kids out on. Tracks well in the water and also looks awesome. I love the board so much I will be looking to buy at least one more very soon.”

Hello, Thank you for your kind words. It's great to hear yourself and the family are enjoying your Bluefin SUP! Best wishes, Bluefin Customer Care Team

“I love how portable my paddle board is and it feels very stable in the water. It definitely exceeded my expectations.”

Hello, Many thanks for your kind review, we're pleased you're enjoying your purchase! Best wishes, Bluefin Customer Care Team

“Definitely recommend this purchase! Bluefin is a great brand and very high quality. The paddleboard is super reliable and comes with all of the right stuff for successful trips. Would absolutely recommend it to a friend!”

Hello, Many thanks for your kind feedback. It's great to hear you're pleased with your Bluefin SUP and we thank you for your recommendation. Best wishes, Bluefin Customer Care Team

“This is the second board after the first board I have returned that has delaminations. Obviously you have quality control issues with your manufacturing. I tried to include pictures of the latest delaminations but the review won’t go through. We like the board design and accessories and how the board feels when blown up, but it won’t do much good if the bonding techniques you use are poor.”

Hello Kent, Thank you for your feedback. I'm really sorry to hear that your replacement SUP package is not up to our usual standard. We'd be more than happy to look into this for you as a matter of urgency if you could please reach out to us at help@bluefintrading.co.uk Kind regards Jake Bluefin Support

“I absolutely love my Cruise Bluefin Sup, I’ve tested a few boards since I started supping but the bluefin boards are incredible. They are perfect when out on the water and super easy to set up. Lake days are so much better now I have a bluefin sup. I highly recommend these boards. The company is eco friendly and supports sustainability too which I love”

Hello, Thank you for taking the time to provide us with this excellent feedback. It's great to hear you're satisfied with your purchase. We are sure your enjoyment is going to continue! Best wishes, Bluefin Customer Care Team

“Board has been great but paddle has snapped after about 20 uses. As its over a year its not covered 😢”

Hello, Thank you for taking the time to provide us with this feedback. I am sorry to hear that your paddle has snapped. Unfortunately, I am unable to locate your order with any information provided. If you could please email us on help@bluefintrading.co.uk referencing this review, I would be more than happy to look into this for you. Kind regards Bluefin Customer Care Team

“Wrong SUP was delivered. Additional camera never arrived. Customer Service ignores mails.”

Hello Simon, Thank you for your feedback. I am sorry to hear of any issues you may have faced up to now, we do aim to respond to all emails within 24 hours, if you could please drop us an email at help@bluefintrading.co.uk and we would be happy to look in to this for you. We are also available to contact via telephone or live chat on our website. Thank you in advance. Best wishes Bluefin Customer Care Team

“We've been using our boards since 2020 and absolutely love them! We only have the summers to enjoy in the East Coast but gear up even when water is cold. Great quality, sturdy, reliable and practical. The seats come in handy when we go too far out and get tired of standing. We also relax and lay down in them as the current takes us back, can't do that with a kayak!”

Bluefin SUP 5 star review on 25th March 2023

Hello, Many thanks for the kind review. It is great to hear that you are pleased with your Bluefin SUPs and we are sure you will continue to enjoy it! Best wishes Bluefin Customer Care Team

“Da das bestellte Board beschädigt war, haben wir es zurückgesandt. Der Erhalt wurde uns auch von Jack und Joe per mail bestätigt. Leider haben wir bis heute unser Geld nicht zurückerhalten, obwohl die Retoure bereits vor Weihnachten 2022 erfolgte. Wir sind unglaublich enttäuscht und werden jetzt einen Anwalt beauftragen müssen.”

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu hinterlassen. Es tut mir leid, von den Problemen zu hören, mit denen Sie Ihrer Meinung nach konfrontiert waren, und würde diese gerne für Sie weiter untersuchen. Ich habe Sie per E-Mail kontaktiert, wenn Sie bitte darauf antworten könnten, würde ich Ihnen gerne behilflich sein. Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam

“Sup Cruise 10.8 Customer service My feedback is Purley on the customer support that I recieved. Being old school the live chat via the app wasn't quite working for me so I requested a phone call. The caller happened to be the same person that was on the live chat. Jake could not have been more helpful. He was professional and went out of his way to advice and explain about the various Sups. Honestly his manner was one of excellence. I haven't had a chance to unpack my board yet, delivery was”

Hello, Many thanks for the kind review. It is fantastic to hear we were able to help you out with any queries you may have had and we are sure you are going to love your new SUP! Best wishes Bluefin Customer Care Team

“I have received 2 seriously marked 15ft tandem boards from Bluefin. The first one I returned as others had complained and then got a great board. I waited over a week to get my replacement which I have inflated today to try and it is even worse than the first board so tonight I asked for a full refund. 60 days is their policy so they will only offer a replacement that I will have to take as this one is awful, however I feel that this is totally unfair as it was a Christmas present and they took up at least 10days of my 60day returns process with their return and replacement. If you get a faulty board return it for a refund and re-buy it as you will have another 60days. Please see pictures and be aware that these premium boards are not free from damage. I am really sad about this as I have been saving my money for two years to get this board as I really wanted it and didn’t want a cheap board.”

Hello Liam, Thank you for your feedback. We are sorry to hear of the issues you feel you have been facing, we do advise our standard returns policy can take up to 14 days to process. I can see a member of our Support team is currently liaising with you regarding this and we remain hopeful that this will result is a satisfactory outcome for yourself. Best wishes, Bluefin Customer Care Team

“I love this! I’ve used it almost every weekend for the past 3 months and have had no problems. This product is so sturdy that sometimes I have my dog on it. Highly recommend!”

Hello, Many thanks for your kind words, it's great to hear you love your Bluefin SUP! Best wishes, Bluefin Customer Care Team

“Bought it because it looks great. It works amazing too. Nice bag for travel. No problems checking it with the airlines. Blows up easily. Nice and easy fin attachment. Works great on lakes and the ocean. Easily held an adult and two children.”

Hello, Many thanks for your kind words, it's great to hear you love your Bluefin SUP! Best wishes, Bluefin Customer Care Team

“I recently purchased this paddle board and couldn’t be happier! This board is perfect for beginners, easy to inflate, easy to deflate and pack up!”

Hello, Many thanks for your kind words. It's great to hear you are pleased with your purchase! Best wishes, Bluefin Customer Care Team

“It is so easy to set up, and easy to use. Love love loves my paddleboard. Definitely didn't disappoint in any way!!!”

Hello, Many thanks for your kind words, it's great to hear you love your Bluefin SUP! Best wishes, Bluefin Customer Care Team

“Bought two of these and have been great so far. Had an issue with a paddle and customer service was awesome.”

Hello, Thank you very much for your kind feedback! It's great to hear that our support team were able to assist you. Best wishes, Bluefin Customer Care Team

“We are so happy with our purchase. The backpacks are great for storing and transporting, our small car can easily carry them to the lake! It takes about 10 minutes to inflate, the last three requiring some muscle but what a great mini workout before hopping on. We’ve had them for a few months now, used them over a dozen times and are so pleased with our purchase. These are great value.”

Hello Kimberly, Many thanks for your kind review! It's lovely to hear that you're pleased with your Bluefin SUP and we're sure you'll continue to enjoy! Best wishes, Bluefin Customer Care Team

“I like this paddleboard. It's easy to transport, seems durable, and is more stable than I expected. I have no experience with other paddleboards for comparison, but I'm very happy with what I got.”

Hello Wendy, Many thanks for your kind review! It's lovely to hear that you're pleased with your Bluefin SUP and we're sure you'll continue to enjoy! Best wishes, Bluefin Customer Care Team

“The board is well constructed and very durable compared to other brands. Very pleased with this.”

Hello, Many thanks for your kind review! It's lovely to hear that you're pleased with your Bluefin SUP and we're sure you'll continue to enjoy! Best wishes, Bluefin Customer Care Team

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Bluefin SUP is rated 4.7 based on 2,129 reviews