Blossoming Gifts Reviews

Name: Blossoming Gifts
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 3,776 Reviews

91 %

of reviewers recommend Blossoming Gifts

4.6

Based on 3,776 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Blossoming Gifts Review The joy of receiving a Blossoming Gift!

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Email:

support@blossominggifts.com

Location:

Ecomnova Limited, Floor 3, 6-8 Bonhill Street
London
EC2A 4BX

Blossoming Gifts 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Birthday flowers were not delivered on time, despite repeated phone calls. Your responses to my calls where all untrue. Why is your policy to tell customers what they want to hear just to get them off the phone.”

Helpful Report

Posted 6 years ago

Our policy is to check with the courier that delivery is on schedule, and we were assured it was. We're sorry to hear the flowers were delivered late. The team will be in touch to compensate you for the late delivery.

Posted 6 years ago

“Horrendous company. The customer service team has been outsourced to South Africa. I mean how much money are they really going to save by NOT employing British workers? The team are untrained, rude and lack any professionalism. When I ordered the bouquet of flowers for a birthday, I didn't even receive an ETA of delivery. The flowers arrived at 3.30pm!? Avoid this company like the bubonic plague.”

Helpful Report

Posted 6 years ago

“We chased when the order had not arrived on the Thursday. Staff were very unhelpful, poor understanding of English too. They would not listen when we advised that the delivery had not arrived by the due date (Thursday) we could not ask the person receiving as it was a surprise. they eventually received on the SUNDAY!!!!! As it was delivered to the wrong person. Dreadful experience, we will not use your company again.”

Helpful Report

Posted 6 years ago

Although with the free delivery service we can't guarantee your delivery date, Sunday is completely unacceptable. We'll get one of the team to contact you regarding this.

Posted 6 years ago

“Flowers were sent for anniversary present. My friend said the roses were brown on the outside and carnations were brown in the middle. They died after4 days. I'm very disappointed and Wouldn't use them again.”

Helpful Report

Posted 6 years ago

Hi, we're sorry to hear that. We did advise you that we can replace flowers that die within 7 days and that offer still stands.

Posted 6 years ago

“The item was incomplete and was sent to the wrong address. The staff on the telephone promised solutions but they happened. Very disappointed with whole experience and would definitely not recommend your company.”

Helpful Report

Posted 6 years ago

“Ordered three times from Blossoming Gifts. The first time, the mother's day flowers I ordered arrived dead! I later bought two more bouquets from £50 credit the store gave me in compensation and the roses were dead within 1-2 days. The rest shrivelled up and died relatively quickly too. I've never known any other company where the flowers expire so quickly. I won't be purchasing from here again.”

Helpful Report

Posted 6 years ago

“I wouldn't even give them one star if I could! Purchased flowers as a thank you to someone. Recipient said they never arrived so I contacted the company and they said there was an error. The flowers never got sent out. They offered me a store credit but I wanted a refund. They said they would give me both. Still to this day in haven't received either. Appalling company and I will be contacting trading standards.”

Helpful Report

Posted 7 years ago

“Overpriced for what was received and the bouquet didn't look much like the bouquet pictured and described and didn't feature the flowers I was hoping for”

Helpful Report

Posted 7 years ago

“The flowers I sent to my mum were thrown over the back garden fence, which, as you can imagine, resulted in them being all but ruined! What a horrible way to treat something that was supposed to be a special gift to a loved one. I wrote to Blossoming Gifts TWICE to complain, but have heard nothing back... Then I receive an email requesting that I take time out of my busy day to write them a review!? Well. My pleasure: "Non-existent customer service; I would never use again!"”

Helpful Report

Posted 7 years ago

“Flowers looked nothing like they did on the website.. very poor :(. Also saw discount vouchers online for 20% off but wouldnt let me use the discount :(”

Helpful Report

Posted 7 years ago

“I ordered flowers for my mum on Mother's day after a recommendation to your company. I was away on holiday for Mother's day this year so it was important she received a lovely present. However, I am sorry to say that this was not the case. The flowers turned up pretty much dead, my Mum was extremely disappointed as was I. Having received this news whilst I was away I emailed you straight away to complain and never received a response. I left it two weeks and emailed again, still no response was received. I am writing this review now as months have passed and I still have not received a reply. I am extremely disappointed with the product received and with the disgraceful customer service, how your company still remains in operation is beyond me. I will not be purchasing flowers from you again.”

Helpful Report

Posted 7 years ago

“Worst floral service ever. Flowers arrived on mothers day but bouquet was less than that advertised on the website - and half were dead. Emailed 3 times to complain, no response. Finally got a response to say sorry and they will redeliver, I replied to say thanks but didn't hear from them again for another 2 weeks or so. New bouquet was probably delivered a month later and still not amazing, very average flowers. Sad as it was for mothers day. Wont use again.”

Helpful Report

Posted 8 years ago

Dear Sonia, Thank you for your feedback. We would like to sincerely apologise for the issues and the delay you have had to experience. While we do work on answering every inquiry by our clients, we understand that on this occasion you've had for the resolution of your issue much longer than we would have liked. We are sorry for not being able to achieve our goal of top quality and great customer experience, and apologise for the disappointment this caused. Kind regards, Team Blossoming Gifts

Posted 7 years ago

“I'm not happy, I was pay for flowers and delivery and my order is not delivered, and the money was taken from my account”

Helpful Report

Posted 8 years ago

Dear Simeon, Thank you for taking the time to review us. We can see that our customer support agents have been in touch, and we trust that the issue you faced with your delivery will be dealt with quickly and efficiently. Kind regards, Team Blossoming Gifts

Posted 7 years ago

“Warning Do not use. Check out their Facebook page first On 12th Feb I ordered a LARGE bouquet of Rainbow Freeshas for Delivery on Mothers Day. What turned up was underwhelming and no better than something I could have purchased from a supermarket for HALF the price. What arrived was Freeshas, but the size could not be described as large. The detailed description of the number of flowers I paid for and expected to receive was by far the amount I received. As they should be aware the Sales of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality and as described. The comparison of the advertised picture/described and the picture of what they delivered look nothing alike! The advertised image goes beyond using 'artistic' licence and is clearly misrepresentation and false advertising. They must be in breach of Trading Standards for false advertising mainly in this case misrepresentation of the product in hand. After my complaint and request for a refund and replacement were rejected I was bullied into getting a replacement after 4 years weeks of being ignored by 'support'. I see that they have had a few of these complaints on their facebook page about the quality and after sales handling both of which were described as out of the ordinary however it doesn't appear that it neither have improved. I'm getting a reluctant replacement instead of a replacement and refund which I think is more than fair in the circumstances and have been competing fobbed off throughout. Warning Do not use. Check out their Facebook page first”

Helpful Report

Posted 8 years ago

“Despite two messages to you - the first at 5.15pm on the day of delivery asking where the bouquet was and the another the following day requesting contact, I'm still waiting. This is the second delivery arriving in a poor state and although you sent a complementary replace on that first occasion, I regret using you again. And, intend not to in the future advising anyone considering your service to think twice. Keith Woolford”

Helpful Report

Posted 8 years ago

Dear Keith, Thank you for taking the time to review us. We are sorry to learn of the disappointment you experienced with your order. High quality of each of our bouquets and a great customer experience are our chief goals, and we would like to apologise for not achieving our goal in this case. Your issue has been forwarded to our complaints department, and you will be contacted directly by one of our customer support agents as quickly as possible. Kind regards, Team Blossoming Gifts

Posted 8 years ago

“I sent you numerous emails over a three day period before Easter to say that only 2 of the 3 order codes from living social had been confirmed. Living social contacted you, at which point you said that all 3 had been spent. I have since found out that the 3rd person (the unconfirmed order) that I had given you details for, didn't in fact receive her flowers at Easter. Do you actually read your customer support emails? I sent you 16 in total!!!!!”

Helpful Report

Posted 8 years ago

Dear Janice, Thank you for taking the time to provide us with your feedback. We are sorry to hear of the complications you have experienced with placing your orders with the discount codes you purchased. We assure you that the issue is being looked into, and one of our customer support agents, who has already contacted you, will be in touch to make sure that it is resolved to your satisfaction. Kind regards, Team Blossoming Gifts

Posted 8 years ago

“I would advise anyone NOT to order flowers from here, the fact that I paid £30 for the flowers was extortionate enough nevermind to find out that they can't even be bothered to deliver them properly and they do it through the post!! In which by the time the person I sent them to (who had to walk to the post office themselves to get them) they were basically dead, there was no water just some flimsy paper that was damp. I have been left feeling ripped off and angry at this situation.”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for taking the time to provide us with your feedback. We are sorry to learn of your disappointment with your order. We aim to offer our customers the best possible customer experience, and their satisfaction with both the delivery and the quality of the flowers is very important to us. We appreciate that we have not succeeded on this occasion, and have forwarded your review to our complaints department. One of our agents will contact you directly to discuss the issue and help you in resolving it. Kind regards, Team Blossoming Gifts

Posted 8 years ago

“What I ordered and what got delivered was very different. I emailed to ask why this happened and what was going to be done but no response over a week later! Will not be using them again!”

Helpful Report

Posted 8 years ago

“1st order was placed well in time for Mothers day but 2 days before they emailed to say they could not fulfil the order. They gave me back my money and a discount voucher for future use. I made a 2nd order using the voucher, when the flowers arrived they were sparse, small and offered very poor value for money. I wont be using this company again no matter what voucher they try and give me.”

Helpful Report

Posted 8 years ago

“Poor customer service, didnt delivery all my items purchased and if i hadnt of investigated i wouldnt of had a refund, wouldnt use this company ever again - what should of been a wonderul gift for someone turned into an embarrassing farce for me !!!!!!!”

Helpful Report

Posted 8 years ago

Blossoming Gifts is rated 4.6 based on 3,776 reviews