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Bloom & Wild Reviews

4.9 Rating 81,995 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 81,995 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

4970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose you so flowers were delivered on a Sunday, this did not happen nor were the quality of flowers up to expectation.”

Posted 1 year ago

Good afternoon, thank you for your review. I am so sorry to hear that the blooms didn't arrive on the selected delivery date, I completely understand the disappointment that may have been caused by this experience and this is definitely not what we want! We want nothing but the very best for our customers, if you could please pop us an email to support@bloomandwild.com quoting 3473929, we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Order never even arrived. Agreed to refund but even that wasn’t straight forward. Would not recommend on any count.”

Posted 1 year ago

Hi there Allison, Thank you for taking the time to leave your review - I'm ever so sorry to hear about your experience here, this is not at all what we would expect. We have popped you over an email in the hope to further put things right for you. Take care, Laila

Posted 1 year ago

“The flowers I ordered as a gift did not look like what I ordered. Nothing like the picture. Disappointed”

Posted 1 year ago

Hello Sadaf, thank you for your review. I am so sorry to hear that the blooms are not looking as expected. We want nothing but the very best for our customers so we would hate for you to be left feeling disappointed with this gift. I have popped you an email as we absolutely want to make things right. Hope to hear from you soon, Grace

Posted 1 year ago

“Very disappointed this time flowers were mainly dead”

Posted 1 year ago

Good afternoon Claire, thank you so much for your review. I am so sorry to hear that the blooms have arrived in this way, this is most definitely not what we would expect, I understand the disappointment that may have been caused upon unboxing the blooms. We want nothing but the very best for our customers, so I have popped you an email as we would love the chance to make this right for you. Hope to hear from you soon, Grace

Posted 1 year ago

“The flowers both times turned up in an awful state. Never use them again. Worst flowers I've ever seen. They are that bad. It doesn't deserve a star.”

Posted 1 year ago

Hi Mark, thank you for taking the time to share your experience although we're really sorry about this. It's definitely not what we would have wanted. We can see that you've been in touch, hopefully we can help with a solution through there!

Posted 1 year ago

“Did not arrive on the date requested. Came next day. It was for a birthday.”

Posted 1 year ago

Hello Amanda, Thank you for taking the time to share your recent experience with us, although I’m so sorry to hear that your blooms did not arrive on the expected date. Unfortunately our free delivery service is not guaranteed for the date and deliveries sent via this method can occasionally take an extra working day in transit. We do aim to make this clear at the time of ordering but I am so sorry if this was missed. Just so that you are aware for future, we also offer DPD guaranteed courier delivery to most UK postcodes for an additional £5 - £10. The flowers themselves should be safe and protected in their packaging while in transit and should only need a trim and a drink on arrival as usual. However, if they are not looking as expected after they have had 24 hours in the vase to re-hydrate, please don't hesitate to get in touch via hello@bloomandwild.com and we will be happy to help. Kind regards, Florie

Posted 1 year ago

“The ordering experience was very straightforward but the product was an embarrassment to me as it was a thank you to my dear friends. There was a lot of green foliage and only two or three flowers- not at all what I expected. In the past I have used Bunches and always had lots of lovely flowers for a similar price.”

Posted 1 year ago

Hi Chris, We are so sorry to read this - that's absolutely not how our bouquets are supposed to look. If not done already, could you please send us an email and a couple of pictures at support@bloomandwild.com, quoting number 3457508, so we can look into it and put this right for you. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“I was told my flowers had been delivered but they were not received. I had sent them to my daughter-in-law to send her lots of love on a difficult day as she was struggling. So I am extremely disappointed and offered the delivery this week - which is no help at all as they are both at work and the day has passed and I wanted to let her know I was thinking of her!!!”

Posted 1 year ago

Hi Sara, Thank you for taking the time to share your recent experience with us, although I am so sorry to hear that our delivery service has let you down on this special occasion. I hope your daughter-in-law enjoys her new bouquet tomorrow (it's a letterbox bouquet so no one needs to be home to receive it) and that we can somehow make up for the disappointment caused. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“I'm sorry to say I was very disappointed with the flowers. They were a gift for my friends birthday and I could see she wasn't pleased with them although she said they were lovely. Wether it was the colour I chose I don't know.”

Posted 1 year ago

Hi Eileen, thank you for taking the time to leave your review. I'm so sorry to hear that the blooms were not up to expectations, especially as they were a gift for your friends birthday. Please can you e-mail us at support@bloomandwild.com with the reference 3431729 so we can help put this right? Our apologies again.

Posted 1 year ago

“I'm a big fan of Bloom and Wild but unfortunately on this occasion the flowers arrived looking very sorry for themselves, it took several days for the status to change from shipped to arrived, most likely because of the postal strike but it would have been better to not offer delivery over that period. Feels very disappointing as sent to an elderly aunt for her birthday. Unable to take a photo as she doesn't have a smart phone.”

Posted 1 year ago

Hi Jennifer, thank you for leaving us a review although we're sorry to hear this has happened, especially on your Aunt's birthday. We've sent you an email so that we can hopefully resolve this, looking forward to hearing from you!

Posted 1 year ago

“I Ordered these flowers for a friend that just had a baby as a surprise and when she received them and sent me a picture I was in shock as they didn’t look anything like the pictures on the website. They used different types of flowers and looked so cheap. So embarrassing and disappointing.”

Posted 1 year ago

“Terrible. I choose this shop twice, and I must say the quality of flower is terrible each time. The first time is OK, just some petals broken. But second time the flowers went mouldy! Two of the four main flowers have been snapped. whose petals also broken and the stamens shown. Another one is totally sickly soft...Which is only shown on those deadly flowers. How on earth I could send flower like this to my friends? And the time is not on my side. even the staff offered me a replacement, it is impossible to be arrived before meeting my cousin. I will never choose them again. their consumer service is good. But the QUALITY IS PRIORITY. You may get the fine flower eventually after many many days, but you cost time, and miss the chance.”

Posted 1 year ago

“My friend was, not surprisingly, out for lunch on her birthday and when she returned home (after only 2 hours away) the flowers had been left in the sun and she was so upset when she saw how wilted they were. Surely, in this weather, they could have been left in the shade with, preferably, a note through the letterbox to say where to look. I was concerned when you told me the flowers would be delivered between 8 a.m. and 8 p.m. - it's too vague. If you had given a more accurate timing I could have warned her - but they were meant to be a lovely surprise ha, ha.”

Posted 1 year ago

Hello Rosemary, we are so sorry to hear this especially as they were a lovely gift for your friend on her birthday. We've just popped you an email to help put this right!

Posted 1 year ago

“Hi, We were disappointed with the delivery of the package as they were left over the gate and not through the letter box as I believe the box is designed for. The standard of the flowers was below our expectations as per the photos below.”

Posted 1 year ago

Hello James, thank you for leaving your review and for attaching those photos as well. We are so sorry to see they are not looking as perfect as we'd expect. Could you please reach out to us via support@bloomandwild.com and we will do everything we can to put this right? Kind Regards Zac

Posted 1 year ago

“The plant was a gift for a friend. It arrived on time (great) but with insect damage to the younger leaves. It was very pot bound and once the plant was taken out of the lovely ceramic pot for a drinj of water it was hard to get back in. B&M refunded but a disappointing experience.”

Posted 1 year ago

Hi there, thank you for taking the time to leave your review. I am so sorry one of the leaves was damaged on the plant and the roots made it hard for the plant to fit back into its pot, especially as it was a gift to your friend! I'm so sorry a replacement was not appropriate on this occasion and can see a full refund was processed for the disappointment caused here. I really hope the plant can still be enjoyed and that we get the chance to delight you in the future! Best wishes, Laila

Posted 1 year ago

“Arrived 1st August 2 flowers were rotten and 3 days later looked shocking - poor quality very disappointed as these were an anniversary gift”

Posted 1 year ago

Morning Tricia, Thank you so much for taking the time to leave your review. I am so sorry to see your blooms like this, especially as they were a thoughtful anniversary gift, this is not at all what we expect! I have popped your images over to our quality team at the flower studio and also popped you an email over as we would love to put this right for you. Best wishes, Laila

Posted 1 year ago

“I was unhappy to hear the letterbox flowers I sent to a friend was not posted through the the door and was left on the doorstep, in full view of passers by. My friend was away overnight and I want to know why a neighbour wasn’t asked at delivery? A neighbour took it in early evening after it had been in full sun all day. It was lucky the flowers were not stolen. This is not the service I expect. I purposely ordered letterbox flowers to be put through the letterbox or at least left with a neighbour. It has really put me off using your service again.”

Posted 1 year ago

Hello Bridget, Thank you for taking the time to review us today, I am so sorry that the gift didn't arrive as we would expect. That is never what we want! I have sent you an email about this, hopefully, we can get this back to a better experience for you. Hope to speak soon! Warm wishes Nate

Posted 1 year ago

“I had some flowers delivered recently since I had a bereavement and in all the time o have sent and received Bloom and Wild Flowers I was really disappointed. They just didn’t seem to do anything and does oretty quick even after following all the care instructions!”

Posted 1 year ago

Hi Melissa, thank you for taking the time to leave us a review. First, we're sorry to hear about your bereavement, we send our condolences for your loss. Second, we're sorry to see that this has happened with your bouquet - it's definitely not what we would have wanted. We'd love to make this up to you, could you please send us an email with this query including the photo and your delivery address to hello@bloomandwild.com?

Posted 1 year ago

“A very ordinary handful of blooms that never delivered any joy. Perhaps it was the wrong week to order a bunch of roses from bloom and wild, perhaps it was the delivery? Either way, the flowers never fully revived and unlike previous gift orders that were wonderful and lasted many weeks, these had completely wilted and withered well within a week.”

Posted 1 year ago

Hi there Annemarie Thank you for your review - I am so sorry that your flowers didn't revive! I have sent you an email directly, and I hope we can rectify the situation for you in full. I look forward to hearing from you, Warmest regards, David

Posted 1 year ago

“Bought a bouquet for a friends birthday and it was delivered on Thursday. When I arrived at hers on Friday I changed the water as the bouquet was already looking worse for wear. By Sunday the roses were dead and nothing else had really bloomed. Really disappointed as I bought these as I’d been impressed by I bouquet I’d received from bloom and wild. £28 wasted”

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 81,995 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.