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Bloom & Wild Reviews

4.9 Rating 81,973 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 81,973 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 23rd April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 18th April 2024

Bloom & Wild 5 star review on 16th April 2024

4968

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave you another chance after my grandmas flowers were poor last time I ordered ( you will see there was credit in my account ) apparently they were even worse this time. This really isn’t good enough for a 91 year old.”

Posted 1 year ago

Hello Jo, thank you for your review. I am so sorry to hear that the blooms have not lived up to expectations, please accept my sincerest apologies. We would love the chance to look into this and make this right, so I have popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Received two days late, box squashed, flowers broken. Not looking that good either. Promised credit is twice less than was promised. No,I'm very sorry,but moving on.”

Posted 1 year ago

Hello Raylya, thank you for your review. I am so sorry to hear that the blooms arrived late and in a less than perfect condition. This is definitely disappointing to hear and certainly not the delivery experience that we strive for. I can see that my colleague has popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace at Bloom & Wild

Posted 1 year ago

“Wasn't impressed ordered them for my wife's birthday on the 16th didn't receive them till Sunday the 18th although they were despatched on time meaning they were with the courier an extra 2 days arriving not in an ideal condition. I realise there is industrial action with royal mail but she received two different bouquets on her birthday from different companies who obviously use a more reliable delivery service. Poor service”

Posted 1 year ago

Hi Gerry, We're so sorry about this delivery issue - that's certainly not what we wanted! If not done already, would you be able to send us an email at support@bloomandwild.com so our team can take a look into this for you? Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“My plant arrived in an absolute terrible state. Half the soil had come out of the plant, the plant itself had been bashed about and it was completely dry. Safe to say very disappointed. Not even sure it’s salvageable.”

Posted 1 year ago

Good morning, thank you so much for taking the time to leave your review. We are terribly sorry to see this! Please could you kindly pop us an email to hello@bloomandwild.com as we absolutely want to put things right for you!

Posted 1 year ago

“I have used Bloom and Wild on many of occasions but my recent orders have been disappointing. The recipients have received dead flowers and paying premium delivery to not even arrive on the nominated day. Bloom and Wild are consistently achieving in delivering poor quality products.”

Posted 1 year ago

Hello, thank you for your review. I am so sorry to hear of the disappointment caused by your recent orders, this is definitely not the experience that we strive for. I have popped you an email as we would love the chance to take a look into this and make this right. Hope to hear from you soon, Grace at Bloom & Wild

Posted 1 year ago

“Can't leave one as I presume because of Postal Strike they haven't arrived!”

Posted 1 year ago

Hello Gaynor, thank you for your review. I am so sorry to hear that the blooms have not yet arrived, this is definitely disappointing to hear and certainly not what we would expect. I would love the chance to make this right so I have popped you an email. Hope to hear from you soon, Grace at Bloom & Wild

Posted 1 year ago

“Not yet been delivered very disappointed”

Posted 1 year ago

Hi there Susan Thank you for leaving us a review - I am so sorry about this! I have double checked and it seems my colleague Annie has emailed you directly to try and sort this out for you! If you need anything else at all, please feel free to email us at hello@bloomandwild.com and we will be delighted to assist. Warmest regards, David at Bloom and Wild

Posted 1 year ago

“Ordered flowers for a friends birthday. They were never delivered. Not even the next day. I had to chase for a refund and was offered another delivery date! It was her birthday - too little too late. I’ll use another company next time. Very dissatisfied.”

Posted 1 year ago

Hi there, I'm ever so sorry that your thoughtful birthday gift did not reach your recipient as planned. We'd never want to leave anyone without the delight intended so we always offer a fresh bunch where we can, I'm really sorry this was not the appropriate option here since the occasion had passed. I'm sincerely sorry for the dissatisfaction caused here and your overall experience, I can see this has since been resolved for you the best we can given the situation.

Posted 1 year ago

“Ordered special delivery understand strikes so ordered in time for a memorial date, 3 days later still no flowers and can get money back but upto 10 days. Stressful time which I thought I was doing good now dead flowers will arrive instead of a nice Xmas flowers to my elderly aunt and uncle 480 miles from me. If they turn up”

Posted 1 year ago

Hello there, I am very sorry to hear that. This is not what we want at all! Please pop us an email to support@bloomandwild.com and we will make it right for you

Posted 1 year ago

“App doesn't work properly, customer tells me to call ( 1st from Spain,2nd the benefits of online shopping is that I don't have to waste time on the phone,3rd not to be giving my payment details). Their only option was..Will call you if you want. Won't be bothered and won't be recommending them.”

Posted 1 year ago

Hello, We're so sorry to hear that our app is giving you a hard time to place your order - it should absolutely not be the case! Maybe the app on your phone needs to be updated? If the issue persists, feel free to send us screenshots at support@bloomandwild.com so we can check with our Tech team. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Flowers were delivered 4 days late, so were in a bad state and were squashed in the packaging! Not a great service and very disappointing gift to a friend for their 60th birthday! I appreciate there are postal strikes on, but an intelligent approach for a business would be to account for this!”

Posted 1 year ago

Hello Daniel, I am so sorry about this unacceptable delay in delivering your flowers. If not done already, could you please send us an email at support@bloomandwild.com, quoting number 3519431, so we can put this right for you? Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“3 days after delivery date and flowers still not delivered. No reply to email chasing the delivery. At this rate the flowers will be dead by the time they arrive.”

Posted 1 year ago

Hello Jenna, We are so sorry to hear this - we'd love to put this right for you but I can't see any previous email from you. Would you be ok to contact us via support@bloomandwild.com, quoting number 3516105, so we can help you with your delivery? Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Delivery was 4 days late. Flowers arrived squished and bent. The roses are already turning brown after one day.”

Posted 1 year ago

“I ordered flowers for my sick granddaughter on Tuesday and by Saturday still not arrived and not getting answers from help line. I have used Bloom & Wild many times and this is the first time I have been let down, very disappointed”

Posted 1 year ago

Hello Ellenor, thank you for your review. I am so sorry to hear that the blooms have not arrived, this is definitely disappointing to hear and certainly not what we would expect. I can see that my colleague has popped you an email this morning to help make things right. Hope to hear from you soon, Grace

Posted 1 year ago

“What a disappointing first order to my daughter on her birthday. I sent flowers as I was too ill to visit her today and to find out that she hasn't received them is so very annoying as I could have gone somewhere else if there was any doubt of not getting there today. I hope they turn up tomorrow as part of the 6% of not arriving on the specified date or I want a full refund”

Posted 1 year ago

Hello there We're really sorry to hear that the flowers didn't arrive on such a special day. We'd be more than happy to look into this for you so please email us at hello@bloomandwild.com and quote this special reference 3496596 so we can help you with this right away. Best, Gemma

Posted 1 year ago

“I have sent flowers to friends and family using Bloom and Wild and always been delighted with the quality and selection. However, my latest order has not lived up to expectations. I love plants and have many in my home, so decided to order an Audrey Fig Tree as this is a variety that I haven't seen in my local garden centre. It arrived on time, but when I opened the box, lots of soil and leaves fell out of the box. It had obviously been placed upside down at some point in the journey and everything was covered in soil and the seagrass basket had to be thrown away, as soil was embedded. This is supposed to be "large" - it isn't. Mine measures barely 80cm and is very unlike the bushy, taller specimen shown on the website photo. If I'd seen this in a garden centre, I wouldn't have looked twice, let alone spent anything on it - if this were a dress, it would go straight back. Based on this experience, I would still buy cut flowers from B&W, but in future, I will only buy plants that I've actually seen in a nursery or garden centre. A waste of money.”

Posted 1 year ago

Hello Frances, thank you for your review. I am so sorry to hear that your plant arrived in this way, I completely understand the disappointment caused and this is definitely not what we want. We want nothing but the very best for our customers, so we would hate for you to have been left feeling disappointed with this plant. If you could please pop us an email to support@bloomandwild.com quoting 3492151, we will look into this right away and do everything we can to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Delivered today with 3 days delay…. ridiculous. All flowers are withered. Do not recommend. Very Unprofessional. It doesn’t even look like flower.”

Posted 1 year ago

Good afternoon, thank you so much for your review. I am so sorry to hear that the blooms didn't arrive on the expected delivery date. This is definitely disappointing to hear and certainly not what we would expect. We want nothing but the very best for our customers, so we would hate for you to be left with a bouquet that cannot be properly enjoyed. If you could please pop us an email to support@bloomandwild.com quoting 3489779, we can certainly look into this for you right away and make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“I paid extra for flowers to be delivered on time and they haven’t even arrived yet.”

Posted 1 year ago

Good afternoon Rose, thank you so much for your review. I am ever so sorry to hear that the blooms have not arrived within the expected time frame, I completely understand the disappointment that this may have caused. I have popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“used before and been delighted. This time disastrous, awful ,embarrassing..This was a surprise gift fof specific day and still has not arrived even after resend completed...”

Posted 1 year ago

Good afternoon Christine, thank you for your review. I am so sorry to hear about this poor delivery experience, I completely understand the disappointment caused and this is definitely not what we want. I am truly so sorry Christine, I have popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Flowers were delivered to the wrong address, very disappointed. Won’t be using again.”

Posted 1 year ago

Hello there Oh no we're ever so sorry to learn this - that definitely shouldn't have happened! Thank you for providing your order number - looking into this, I can see that one of my colleagues has been in touch and has since sorted this out for you. If you do need any further help, please do just let us know! Gemma

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 81,973 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.