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Bloom & Wild Reviews

4.9 Rating 81,960 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 81,960 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 21st April 2024

Bloom & Wild 5 star review on 18th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 16th April 2024

4967

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good delivery time, but very under whelmed with The flowers, looked a damn sight better on web site. Didn't get me any brownie points with the wife !!!!!”

Posted 8 months ago

Hi Robert. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you and your wife were disappointed with the blooms and understand this must have been really upsetting, especially as they were such a thoughtful and heartfelt gift! Of course, this is definitely not what we want for our wonderful customers and we'd really love to make it up to you both. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 8 months ago

“Flowers were a bit battered & flower food was placed at wet stems in box so had disintegrated.”

Posted 8 months ago

Hi there Beth - thank you so much for taking the time to leave us a review. I am so sorry that your box arrived damaged, and the flower food was in such a poor state. I have emailed you directly in the hope that we can fully rectify this for you! I look forward to hearing from you, warmest regards, David

Posted 8 months ago

“I can't comment on how the flowers are, but I can comment on the ordering process, which took 2 of us over an hour each to try and order. The 1st time we spent ages putting together an order for 2 of our colleagues that are unwell. The money was taken from the account but received no order confirmation. We then contacted you, who had said that the order hadn't gone through. We then had to wait for a refund before we could then order again. The 2nd time we then spent ages putting it altogether, but the ordering process is 'clunky' and long winded. We had enough money to buy each colleague some flowers and a gift. However, you can't add to a 'basket' and have to 'send' but there are only 3 gifts that you recommend and none of them were what we wanted. So we had to order 1 bunch of flowers, complete delivery details etc. Then we had to go to the gifts, find one, complete delivery details etc. Then order another bunch of flowers, complete details, then go to gifts, and complete details. The best way would be to add your chosen flowers and gift to a basket and then complete details. We would have only had to do this twice instead of 4 times. I then ordered another bunch of flowers for someone who had just had a recent bereavement, so I then did it 5 times (unfortunately, the bereaved person went away so her flowers are just sitting on the porch, but that was my fault for not checking first). So I can't comment as to whether there was any damage to the parcels.”

Posted 8 months ago

Hi Zoe. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you had such difficulty ordering and understand this must have been extremely frustrating. Of course, this is definitely not the experience we want for our wonderful customers and we'd really love to make it up to you. We'd also hate for your friend to be without their blooms, especially as they're struggling with the loss of a loved one. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 8 months ago

“a little small in quantity for price but quite nice arrangement.”

Posted 8 months ago

Hi there Christine - thank you so much for your review. I am so sorry the size of the bouquet was disappointing! I have emailed you directly, and I look forward to your reply so we can properly rectify this for you as soon as possible. Warmest regards, David

Posted 8 months ago

“Flowers that I received for my birthday arrived in very poor shape. They were dry, twisted and shrivelled. When I called B&W these were immediately replaced with an apology. Why were these even despatched in the first place?”

Posted 8 months ago

Hi there - thank you so much for taking the time to leave us a review. I am so sorry that such poor blooms were sent out initially! I have emailed you directly so we can hopefully get to the bottom of how this has happened. I look forward to hearing from you! Warmest regards, David

Posted 8 months ago

“I’ve used Bloom & Wild a few times and have always been impressed with quality. But this last delivery did not meet my expectations for a £40 bouquet.”

Posted 8 months ago

Hi there Sarah - thank you for taking the time to leave us a review. I am so sorry your bouquet was so disappointing. I just wanted to let you know that I've emailed you directly in an effort to fully rectify this for you - I look forward to hearing from you! Warmest regards, David at Bloom & Wild

Posted 8 months ago

“Flowers were late, needed some tlc so bring them back.”

Posted 8 months ago

Hi there - thank you so much for your review. I'm so sorry your flowers were late. I just wanted to let you know that I've emailed you directly in an effort to fully rectify this for you - I look forward to hearing from you! Warmest regards, David at Bloom & Wild

Posted 8 months ago

“I've had better flowers delivered, very little flowers for the £30 price paid.”

Posted 9 months ago

Hi Paul. Thank you so much for your review and for sharing your feedback with us. We're so incredibly sorry to hear you were disappointed with your blooms and the amount of stems included. Of course, we only ever want to spread pure joy and delight with utterly amazing arrangements and never want our lovely customers to be left feeling so let down. We'd really like to make it up to you and have since popped you over an email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 9 months ago

“Service was good, but poor product. The flowers have started to turn brown after 3 days.”

Posted 9 months ago

Hello Simon, Thank you for your review. I am so sorry to hear that the blooms haven't lasted as we would've expected. I completely understand the disappointment caused, this is most definitely not the quality that we would expect or ever strive for. Thank you for giving us the opportunity to make this right, we hope that the replacement blooms are perfect and enjoyed on arrival. Best wishes, Sophie

Posted 9 months ago

“They were a day late and the message was confusing (to me). It seemed to suggest that the recipient should go and get them herself from the depot. Given she has just had a terrible death in the family, this wasn't appropriate. It worked itself out and the delivery was made the following day.”

Posted 9 months ago

“Having opened and arranged the peonies, 5 have opened beautifully & 1 has died in its sleep and not opened.”

Posted 9 months ago

Hi David. Thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear that one of your peonies didn't perk up as expected and understand this must have been so deeply disappointing. Of course, this is definitely not up to our usual high standards and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 9 months ago

“The ordering process is good . I’ve ordered before and been very happy with the flowers . This time however the flowers looked very sad on arrival ( I know they usually perk up fairly quickly ) The roses drooped and never recovered this time”

Posted 10 months ago

Good morning Fiona, thank you for your review. I am so sorry to see that the roses have not perked up and bloomed beautifully as we would've expected. I have reported your feedback to our Flower Studio as this is so disappointing to see. We want nothing but the very best for our customers, so I have just popped you an email so we can make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 10 months ago

“Whilst the flowers once happily received were beautiful if a little wilted I was disappointed that the carrier - Royal Mail didn't manage to deliver until the 3rd day. On the day chosen for delivery the link on Bloom & Wild's email stated the flowers had been successfully delivered; they had not however we assumed that they must have been left with a neighbour. The recipient was home all day on the 2nd day, the link then stated nobody was home; she finally received them on day 3, telling me after an hour or two in water they revived themselves. I have never had an issue before but this soured my experience.”

Posted 10 months ago

Morning Nicky, Thank you for taking the time to leave your review, I'm so sorry to hear about your delivery experience here. I really hope once the blooms revived they brought lots of delight as intended though we'd definitely not expect this type of delay, We will be sure to investigate this further. In the meantime, we've emailed you directly about this and really hope we can leave you feeling delighted. All our best, Lai 🌻️

Posted 10 months ago

“Used this company before & been delighted on my latest purchase I wasn’t impressed, paid more than usual even with the reduction my flower’s leaves had seen better days & the overall flowers weren’t as good as they have been so much so I won’t use again”

Posted 10 months ago

Morning Helen, Thank you so much for taking the time to leave your review. I'm so sorry to hear about your most recent experience not living up to expectations - this is not at all what we want! We have popped you over an email directly to hopefully bring back that delight you're used too. Hopefully speak soon, Lai 🌻️

Posted 10 months ago

“Having ordered several times before, I unfortunately won't be ordering again. The last two orders were sadly sub par. The latest, this week, arrived on time, well packaged as usual, but the flowers just not up to standard. 5 days until the flowers have started to blossom but only half blooming and half dying at the same time. The accompanying leaves remained wilted from opening the box. Sadly the last order was of similar standard also, but knowing that my previous orders were wonderful I ordered again. The recipient of both orders has actually specifically asked me not to order from B&W again.”

Posted 10 months ago

Hi Jane, Thank you so much for taking the time to leave your review. I am ever so sorry to hear about how your experience has changed and the quality of your last couple of blooms - this is not at all what we'd want or expect. I've popped you over an email directly so we can investigate this further and I really hope we can leave you feeling a lot more delighted. Hopefully speak soon, Lai 🌻

Posted 10 months ago

“the flowers are holding up pretty well; I used another service 2 years ago and I was a bit disappointed about the range of flowers in the bouquet. they are very standard: sunflower, rose, carnation, some yellow I don't know the name of and a lot of green filling branches. maybe I should have chosen another bouquet. will check the variety on the website again. delivery was on on time.”

Posted 10 months ago

Hi Nicole. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear you've been disappointed with our range of beautiful blooms. Of course, this is definitely not what we want! We want to continually delight our customers with a wide variety of exciting and stunning bouquets and will absolutely be raising your feedback with our Flower Studio so we can make sure our range is the very best it can be! We truly hope this helps and you're able to find the most perfect bouquet to enjoy next time! All the best, Erin at Bloom & Wild.

Posted 10 months ago

“The dried flowers look very poor quality for the price I paud”

Posted 10 months ago

Hi Kim! Thank you so much for taking the time to leave a review and let us know your blooms aren't looking their best. We're so incredibly sorry about this! Of course, we always want each and every order to be utterly perfect and would really love to help put things right for you. We've since sent you an email so we're able to get the matter happily resolved for you and hope to hear back soon. All the best, Erin at Bloom & Wild.

Posted 10 months ago

“The flowers looked beautiful on the website . But they were delivered a day late . If it is meant for a special occasion then that would be of no use. And looked a bit dull and lack lustre when they arrived . Hope the service improves”

Posted 10 months ago

Hi Kavitha. Thank you so much for taking the time to leave a review and share your feedback with us. We're so incredibly sorry to hear your blooms arrived later than anticipated and in less-than-perfect condition. Of course, we want each and every order to be the very best, and most beautiful, and would really love to make it up to you. We've since sent you an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 10 months ago

“Disappointing delivery service - flowers were ordered in good time Wednesday early afternoon with 95% guarantee they would be delivered the following day - when I went to track on royal mail they had been received early hours of the Thursday morning in Manchester but were not delivered until late Friday afternoon Not sure I will use Blooma dn Wild again”

Posted 10 months ago

Hi there - thank you so much for leaving us a review. I am so sorry your flowers were delivered late - I have emailed you directly so we can sort this out and fully rectify it for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 10 months ago

“The flowers were left outside my friend’s house After a very warm rest on her doorstep (her words) she took them in and they did revive. I thought I said that if no one in, leave with a neighbour. Not sure really”

Posted 10 months ago

Hi Gill. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear your blooms were just left out on the doorstep and understand this must have been really disappointing, especially as you added specific delivery instructions for them to be left with a neighbour if no one was home. Of course, we'd love to make up and have popped you over an email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 10 months ago

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Bloom & Wild is rated 4.9 based on 81,960 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.