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Bloom & Wild Reviews

4.9 Rating 81,910 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 81,910 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 18th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 15th April 2024

Bloom & Wild 5 star review on 14th April 2024

Bloom & Wild 5 star review on 14th April 2024

4963

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The roses were not as orange as they looked in the photo (Orla). This was a shame because that was the main reason I selected this product. Otherwise, a lovely bunch of flowers as usual. The ordering and delivery process was smooth and professional.”

Posted 5 months ago

Good afternoon, thank you for taking the time to leave your review. I am ever so sorry to hear that the roses in the Orla bouquet were not quite as expected. I understand that this may have caused some disappointment, especially as you ordered this bouquet specifically for the roses. So we're able to take a look into this and pass your feedback onto our Flower Studio, I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 5 months ago

“I have always found Bloom and Wild letterbox flowers excellent. I recently sent 2 gifts of letterbox flowers and my friends were delighted. However I then ordered The Lyra, dried flowers. They are not good, broken stems, squashed together and not at all like the photo. Luckily they were for myself as if it was a gift I would feel embarrassed. They will not be displayed as they are a mess.”

Posted 5 months ago

Hello Jan, Thank you for taking the time to leave your review, though I am ever so sorry to hear that you have been disappointed with your recent delivery of our dried blooms! This is not at all what we'd expect at all, so I have reported the issue to our Quality Team right away. In the meantime, I have just sent you an email and we hope to hear back from you soon. Best wishes, Claire 💐

Posted 5 months ago

“A reasonable price and pretty bunch of flowers”

Posted 5 months ago

Thank you so much for taking the time to leave your review Brenda, We hope the blooms brought lots of delight! All our best 🌻

Posted 5 months ago

“Royal Mail disregarded my instructions. I said if flowers couldn’t be posted/ delivered then to leave them with neighbour. They ignored this and left them in an outside porch. I have no idea if they were received as the recipient is ill.”

Posted 5 months ago

Hi there Gareth, Thank you for taking the time to leave your review though I am ever so sorry to hear that your delivery instructions were not followed and you are left unsure if your gift has been received, especially given your recipient is unwell. This is not at all what we'd expect, alongside reporting this to our operations team we'd love to help make sure you have reassurance and that things are put right here, I've popped you across an email. Hope to hear back from you soon, Lai 🌻️

Posted 5 months ago

“The flowers are really nice. However they did not arrive at first even though Royal Mail said they had arrived. So I had the stress of having to email the company to make sure they were still going to send some, with the embarrassment of asking my recipient if they received anything, which removes the nice element of surprise. Then she received two bunches.”

Posted 5 months ago

Hi there Yasmin, Thank you for taking the time to leave your review though I'm ever so sorry to hear about your delivery experience and that the element of surprise was lost here! We can absolutely understand why this would leave you feeling disappointed and we'd love to chat further to ensure we've put this right for you the best we can - I've popped you over an email. All our best, Lai 🌻️

Posted 5 months ago

“THE ORDERING PROCESS WAS EASY. HOWEVER, MY FRIEND WHO RECEIVED THE LETTER BOX FLOWERS REPORTED THAT SHE WAS INITIALLY DISAPPOINTED WHEN SHE OPENED THE BOX AND LOOKED AT HER FLOWERS BECAUSE THEY LOOKED A BIT TIRED. SHE SPENT SOME TIME RESUSCITATING THEM AND THEY LOOKED OKAY AND LASTED A FEW DAYS AFTER THAT.”

Posted 6 months ago

Hello Vivienne, We're so sorry to hear the initial impressions of the flowers were not great. We do send them in buds and without water, meaning they may need 24 to 48 hours to revive after they've had a trim and a drink. I'm glad to hear the flowers perked up nicely but if there is anything else we can do to help, please don't hesitate to contact us at support@bloomandwild.com, quoting number 3917562. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“Order was 2 days late and flowers in poor condition, have used this company previously and always been pleased.”

Posted 6 months ago

Hi there Jayne - thank you for leaving us a review. I am so sorry that your flowers arrived 2 days late - I have emailed you directly so we can do our best to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 6 months ago

“The delivery was delayed by a further day, so the flowers didn't arrive until the day after the event was planned. Also, I thought that although the flowers were beautiful, they were very expensive for the size of the bouquet received.”

Posted 6 months ago

Hello Matt, Thank you for taking the time to share your recent experience with us, although we are so sorry to hear your disappointment. Could you please send us a few pictures of the bouquet at support@bloomandwild.com, quoting number 3905780, so we can take a look and help you best? Kind regards, Florie from Bloom & Wild

Posted 6 months ago

“I wasn’t part of the 94% of customers that had their orders delivered the next day even though i had placed my order well before cut off time for next day delivery. Was unable to track the delivery also. And did not get any notification once the flowers were delivered. Probably won’t iuse again, although the flowers were lovely I am told .”

Posted 6 months ago

Hi Ruby, We're so sorry to hear that your flowers arrived a day late on this occasion. While really reliable Royal Mail can indeed sometimes take a bit longer to deliver our flowers, which is why we also have a guaranteed service via DPD, for important dates. I have gone ahead and added a credit note to your Bloom & Wild account to apologise for this experience but don't hesitate to get back to us at support@bloomandwild.com, quoting number 3898396, if there is anything else we can do to help. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“The flowers are lovely but they are expensive compared to other websites.”

Posted 7 months ago

“Very nice assortment of blooms and bouquets and I like that some come with gifts too. The receiver of the bouquet I chose was very pleased, especially when the flowers came into full bloom However, I only gave 3 stars because I also bought a cake, which was very expensive for a small cake. I was lucky enough to be offered a piece of this cake from the recipient, and I was frankly disappointed. Yes, it was nice but it wasn't special and nowhere near worth £21.00. I have bought better tasting cakes from high street shops and supermarkets to be honest.”

Posted 7 months ago

Hello Julie, Thank you for taking the time to share your valuable feedback on your recent experience with us, although I am so sorry to hear your disappointment on this occasion. We take your comment on board about our lemon drizzle cakes and I have added some credit on your Bloom & Wild account to thank you for your loyalty. Kind regards, Florie from Bloom & Wild

Posted 7 months ago

“I recently arranged flowers for a co-worker to express our team`s sympathy and the flowers arrived 2 days late and he received not 1 but 2 of the same bouquets.”

Posted 7 months ago

Hi Dora, We are so sorry to hear that your colleague's initial flowers arrived late and at the same time as the replacement we sent out, just to make sure at least something would be delivered. If there is anything else we can do to put this right, please don't hesitate to get back in touch with us at support@bloomandwild.com, quoting number 3881621. Kind regards, Florie from Bloom & Wild

Posted 7 months ago

“Flowers are usually amazing and great value for money. Unfortunately, I opted for free delivery, it has always been reliable in the past. On this occasion, the flowers got stuck in a depot for 4 days and arrived dead! Not really the companys fault, but just to make other customers aware, it's probably better to opt to pay for delivery.”

Posted 7 months ago

Hello Jan, Thank you for taking the time to share your recent experience with us, although I am very sorry to hear that Royal Mail has let you down on this occasion. They are usually very reliable (94% changes to arrive on time) so I'm so sorry this has not been the case on this occasion. I can see my team has issued a refund and I hope you can enjoy the credit note as well soon :) Kind regards, Florie at Bloom & Wild

Posted 7 months ago

“There was no card enclosed so the recipient didn’t know who had sent the flowers on an important anniversary”

Posted 7 months ago

Good Morning, Thank you for taking the time to leave your review though I am ever so sorry to hear your card was missing from your blooms! We absolutely understand how important that special personal touch of a message is, especially when the blooms are being sent for occasions such as important anniversaries alongside your recipient's knowing who sent the thoughtful gesture too. We've reached out to you via email as we'd love to put this right. All our best, Lai

Posted 7 months ago

“Easy ordering experience and flowers delivered on time. However the sunflowers never opened and lasted less than 5 days. Very disappointed.”

Posted 7 months ago

Hi Michelle! Thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear your sunflowers never bloomed and did not last as long as expected. Of course, this is definitely not up to our usual high standards, or the experience we want for our wonderful customers, and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 7 months ago

“I assume the flowers were beautiful but the recipient never recieved them. I had placed an old address down and tried to change it a least 24 hrs before and I was told I couldn't. Even though the address was around the corner. I was a little gutted as I've bought so much from bloom and wild. I don't normally have any issue. I have recieved 50% off my next order but that doesn't help as I've already spent £34 on flowers that weren't benefitted from.”

Posted 7 months ago

Hi there Sian - thank you so much for leaving a review. I am so sorry about the disappointing time you've had so far! I wanted to let you know that I've emailed you directly so we can fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 7 months ago

“I’d give 2 stars for the quality of my initial bouquet, as it was very disappointing and looked a mess to be honest. The flowers were yellowing, extremely droopy & past their best. However I’d give 4 stars for the customer service in resolving this matter to an amicable solution. Slightly time-consuming to put in the initial complaint online, as initial response was to give the flowers a couple of days to perk up. So had to write out the problems and upload photos twice. Redelivery of an alternate bouquet a few days later and a small credit towards another order. So averaged out at 3 stars.”

Posted 7 months ago

Hi Michelle. Thank you so much for taking the time to leave a review and share your recent experience with us. We're so incredibly sorry to hear the original bouquet wasn't looking its best and understand this must have been really disappointing. Of course, this definitely isn't up to our usual high standards, or the condition we want our beautiful blooms to be in. We'd really love to make it up to you fully and have since popped you over another email in the hopes of putting things right. We look forward to hearing back soon! All the best, Erin at Bloom & Wild.

Posted 7 months ago

“Ordering was easy, I used as the recipient wasn't local to me, I was disappointed as I wanted the flowers to be a pleasant surprise for a good deed but I had to prompt the recipient to look for the bouquet otherwise they wouldn't have realised I had sent them”

Posted 7 months ago

Hi there Yvonne - thank you so much for leaving us a review. I am so sorry that your delivery didn't go as planned - I wanted to let you know that I've emailed you directly so we can do our very best to fully rectify it for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 7 months ago

“Was a bit disappointed with the flowers I received as a gift. It was a bunch of gladioli and at least 3 stems did not open. They were quite bashed about when they arrived but that is down to the carrier. They only lasted a week. I have sent flowers and the ordering process is easy online.”

Posted 7 months ago

Hi Jacqueline. Thank you so much for leaving a review and letting us know. We're so incredibly sorry to hear some of the gladioli failed to bloom and understand this must have been so deeply disappointing, especially as the flowers were such a kind and heartfelt gift. Of course, this is definitely not up to our usual high standards, or the condition we want our blooms to be in, and we'd really love to make it up to you. We've since popped you over an email in the hopes of putting things right and look forward to hearing back soon. All the best, Erin at Bloom & Wild.

Posted 7 months ago

“The flowers were lovely with the exception of the large roses; petals had shrivelled and turned brown.”

Posted 8 months ago

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Bloom & Wild is rated 4.9 based on 81,910 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.