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Bloom & Wild Reviews

4.9 Rating 81,891 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 81,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 16th April 2024

Bloom & Wild 5 star review on 15th April 2024

Bloom & Wild 5 star review on 14th April 2024

Bloom & Wild 5 star review on 14th April 2024

Bloom & Wild 5 star review on 14th April 2024

4962

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm afraid my experience wasn't great. I know I put the recipient's name but when I checked out it had substituted my name for the recipient. I tried to change this immediately but as my email wasn't checked until 5 hours later I was told nothing could be done. I have not heard from the recipient so have no idea how nice the flowers were or even if they arrived. This is concerning because the recipient is the sort of person who would always send thanks, as this is a surprise gift it would be rude to ask. I was given a voucher in my account but as my experience was not great I doubt I will be using it. I am now inundated with emails encouraging me to order more, I do wish companies would not automatically add you to a mailing list without asking permission first. I have unsubscribed and yet they still keep coming.”

Posted 4 months ago

Hi there Caroline - thank you so much for leaving us a review. I am so sorry you've had such a frustrating experience so far - I wanted to let you know that I've emailed you directly in an effort to fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 4 months ago

“Lovely idea, and very quick delivery. But when it arrived the tree was very misshaped, and no matter how much ‘zuzshing’ couldn’t get out. And also the main root has been cut, so no chance of us being able to replant it after Christmas”

Posted 4 months ago

Hi there Emily - thank you so much for leaving us a review. I am so sorry your tree wasn't quite what was expected - I wanted to let you know that I've emailed you directly in an effort to fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 4 months ago

“Very disappointed after paying extra for early delivery ( before noon) as we were going out to lunch for my partner’s birthday. They never arrived and we had to cancel lunch. They didn’t Arrive until the next day. Very disappointing.”

Posted 4 months ago

Dear Colin, Oh no! I'm so sorry to hear about this poor delivery experience and the impact this has had on a very special day. Please do drop us an email at support@bloomandwild.com, quoting number 3965409, so we can put this right for you. Kind regards, Florie at Bloom & Wild

Posted 4 months ago

“The fee was much smaller than I thought with too many oversized decorations. The lights and star on top redeemed it. Very disappointing and overpriced.”

Posted 4 months ago

Hi there - thank you so much for leaving a review! I'm so sorry for the disappointment caused - I wanted to let you know that I have emailed you directly in an effort to fully rectify this for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 4 months ago

“I’ve ordered a few times in the past and have always been happy with the bouquets but my most recent order has been really disappointing. I ordered the flowers for myself and they arrived on time and in bud as usual - good start. I then followed the instructions to trim stems and remove roses guard petals, used the flower food etc but by day 2 or 3 the small purple flowers were already so dry they were crumbling off and now on day 7 the roses have still never fully opened and have just looked a bit sad. It certainly doesn’t look like a £50 bouquet unfortunately and makes me think twice about ordering again - particularly if I was sending to someone else.”

Posted 4 months ago

Dear Georgie, We're so sorry to see that your bouquet has not lasted as long as we'd have hoped. If not done already, could you please contact our Customer Delight team who will be happy to put this right for you. Please send us an email at support@bloomandwild.com and we'll take a look into this for you. Kind regards, Florie at Bloom & Wild

Posted 4 months ago

“Sorry to provide a negative review here but the flowers for the value were poor.”

Posted 4 months ago

Dear Margaret, We're sorry to hear you've been disappointed with the value of your bouquet. If not done already, could you please send us some pictures of the bouquet at support@bloomandwild.com, quoting number 3953619, so we can take a look into this for you? Kind regards, Florie at Bloom & Wild

Posted 4 months ago

“I ordered 2 letterbox flowers, at the same time, 1 was delivered on time and the flowers were very pretty. The second flowers did not arrive for 2 days and were delivered a few houses away, they should have been posted through the letter box as requested. I was very disappointed with the company as they did not even acknowledge my complaint email, just kept saying they had been delivered. The flowers were not very good and I will certainly never use this company again.”

Posted 4 months ago

Hi there, I am so sorry about the poor delivery you experienced with your second bouquet, which then of course led to a poor quality bouquet. I wanted to let you know that I have emailed you directly, in the hope of fully rectifying things for you. I look forward to your response Warmest regards David

Posted 4 months ago

“When first got and placed in the vase the flowers seemed fine except the roses where already opening when said they would be buds and take two days to start now five days from delivery the roses are dead and falling not good for the price paid sadly will not use again”

Posted 5 months ago

Good afternoon Andrew - thank you for your review. I am so sorry to see that the roses didn't quite last a week as we'd expect. This is definitely disappointing to see and certainly not the quality that we strive for, please accept my sincerest apologies. I have popped you an email as we would love the opportunity to make things right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 5 months ago

“Tried to use £10 off as a first time customer. Not showing at payment”

Posted 5 months ago

Hi there - thank you so much for leaving us a review. I am so sorry that there was an issue with applying your discount! I wanted to let you know that I've emailed you directly to try and sort this out for you - I look forward to your response! Warmest regards, David at Bloom & Wild

Posted 5 months ago

“The bouquet - The Camilla is extremely small for £60 so beware. The roses were also brown. Not worth £60 at all. £20 at a push. I think you're paying for the name and the nice brown box. I do not normally complain but I'm very disappointed. They were purchased for a colleague and delivered to the office and I was quite embarrassed. Not heard a response from Bloom & Wild yet but it has only been a few days.”

Posted 5 months ago

Hi there, Thank you for taking the time to share your recent experience with us, although I am so sorry to hear your initial disappointment. The bouquet arrives quite tightly wrapped and the stems need a bit of time to rehydrate and fully perk up. Please note that we leave the guard petals on the roses (the older outer green/brown petals) so they are protected during transit but they can absolutely be removed gently on arrival. I wasn't able to locate any previous emails from you in our inbox and I'm so sorry about this. We'd love to help you so please could you send us an email at support@bloomandwild.com, quoting number 3931434? Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“I've ordered flowers several times from Bloom & Wild and this time was for my partner's birthday. Whilst I've generally been satisfied in the past, this time I was disappointed with both the size of the bouquet for the money. It also didn't awaken that well from its slumber and lasted around a week only, less than some supermarket flowers my partner also received. I am not sure whether I would order again or just visit a local flower shop.”

Posted 5 months ago

Hello Martin, We're so sorry to read your disappointment, this is not at all what we wanted! Could you please send us a couple of pictures of the flowers (if you happened to take any) to support@bloomandwild.com, quoting number 3930960, so that we can better understand? We'd love to put this right! Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“My order arrived a day late so not a great experience or service!!!”

Posted 5 months ago

Hi there, we are so sorry to hear about this delivery delay. For time-sensitive occasions like birthdays, we also offer a guaranteed delivery service via DPD. I have added a credit note to your Bloom & Wild account that would cover the cost of a DPD delivery if you wish to give us another chance in the future. So sorry once again. Kind regards, Florie at Bloom & Wild

Posted 5 months ago

“Very disappointed. I ordered on Monday 2nd October for my Mums 88th birthday on Sunday 8th October. The Royal Mail do not appear to deliver on a Sunday. If I had known when ordering it was Royal Mail I would have not ordered. This would never have happened with Interflora who I will go back to.”

Posted 6 months ago

Hello Abigail, We're so sorry about this delivery delay, although I can confirm Royal Mail does deliver on Sundays. Our free delivery service can occasionally take 2 days to deliver, as mentioned on our website, but we are so sorry if this wasn't clear. We also have a guaranteed delivery service with DPD if the flowers are sent for a date sensitive occasion like a birthday. I have gone ahead and added a credit note to your Bloom & Wild account, in case you want to select DPD for future orders. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“I'd already left a review but have been asked to leave another. Even though I ordered 3 days before the required date my flowers were late. The response from customer service was that I should have opted for the paid guaranteed delivery. I explained I would have done had the possibility of late delivery not been played down so much by the company literature i.e. 94% delivered on time and very rarely late. Still no reason why the delivery was late and clearly it's the customers fault as usual for not making the right choice. Surely ordering 3 days in advance should have given the company enough time to prepare.”

Posted 6 months ago

Hi Sue, Once again we are so sorry to have let you down on this occasion. The bouquet was prepared and picked up on time but the delay sadly happened once in the Royal Mail network. I do hope that despite this happening, the gift was still received well and the overall sentiment and gesture behind it being sent was not entirely lost. Kind regards, Florie at Bloom & Wild

Posted 6 months ago

“Ordered flowers for a my aunts 80th birthday . You have delivered flowers to her on several occasions before but for sone reason this time the courier said either the letter box was too small or no were to put them . Really disappointed and won’t be using your service again”

Posted 6 months ago

“The flowers I sent to my friends were half dead on arrival and they were disappointed..”

Posted 6 months ago

“Disappointed, flowers delivered were not the same/as good as illustrated. Feel ripped off.”

Posted 6 months ago

Good morning, thank you for taking the time to leave your review. I am so sorry to hear of the disappointment caused by this bouquet. We want nothing but the very best for our customers, so we would hate for you to be left feeling like you've been ripped off, please accept my sincerest apologies. We absolutely want to make things right so I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 6 months ago

“Nice flowers delivered a day late for my mum's birthday.”

Posted 6 months ago

Good morning, thank you for taking the time to leave your review. I am so sorry to hear that the blooms arrived 1 day later than expected. I completely understand the disappointment that may have been caused, especially as this bouquet was so thoughtfully selected to celebrate your Mum's Birthday. Unfortunately, our free delivery service is not guaranteed to arrive on the selected day and can take an extra working day in transit, I am truly so sorry for the inconvenience that may have been caused here. We absolutely want to put things right so I have just popped you an email. All the best, Grace at Bloom & Wild.

Posted 6 months ago

“Flowers arrived with the box ripped open and the flowers were bashed. The flowers are a very nice assortment.”

Posted 6 months ago

Hi James, thank you for taking the time to leave your review. I'm incredibly sorry to hear that the box and blooms were damaged in transit and I can appreciate that this has spoiled the first impressions of your thoughtful gift! We'd love to put this right for you so assortment can be enjoyed to it's fullest. We've popped you across an email and hope to hear back from you soon. All our best, Lai🌻

Posted 6 months ago

“Delivery was fine but we did exactly as the instructions said for the flowers (cut stems at an angle, topped up water, kept out of direct sunlight) and they started to wilt and die 2 days after arrival.”

Posted 7 months ago

Hi Luke, So sorry to hear your flowers didn't last any longer than 2 days - this doesn't sound right! If not done already, could you please send us a picture at support@bloomandwild.com, quoting number 3885259, so we can put this right for you? Kind regards, Florie from Bloom & Wild

Posted 7 months ago

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Bloom & Wild is rated 4.9 based on 81,891 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.