“Instead of the whole unit , only Grilles are delivered. Not really useful and good.”
Posted 1 week ago
Hello, I think there maybe some confusion, you have only ordered Blauberg Passive Vent Grille on it's own and not the actual kit.
I have checked on our website and it is clear that this is the grille only, the picture shows exactly what you should have received.
I will have our customer service team call you to see how we can help you resolve the matter.
If you simply want to return them for a refund that is fine we can advise you on that.
If you ever have any issues please always contact us directly, we are always here to help and answer your questions. Someone will be in touch shortly.
As this is not our fault and is just a simple error I have sent you a review revision request if you would kind take the time to complete, many thanks.