“Instead of the whole unit , only Grilles are delivered. Not really useful and good.”
Posted 1 week ago
Hello, I think there maybe some confusion, you have only ordered Blauberg Passive Vent Grille on it's own and not the actual kit.
I have checked on our website and it is clear that this is the grille only, the picture shows exactly what you should have received.
I will have our customer service team call you to see how we can help you resolve the matter.
If you simply want to return them for a refund that is fine we can advise you on that.
If you ever have any issues please always contact us directly, we are always here to help and answer your questions. Someone will be in touch shortly.
As this is not our fault and is just a simple error I have sent you a review revision request if you would kind take the time to complete, many thanks.
“I purchased the Vento mini air unit and it works very well. It runs quietly, the controls work well and it was easy to install. I am just about to purchase several more for my other rooms.”
“Received the replacement filter I order in good time. Exact match for the one being taken out. Seem expensive, but I don't know what is involved in producing it.”
“All the relevant information up front, simple purchasing process. Product installed and working fine with no surprises. Very responsive customer services on one query that I had.”
“I done my research, about the wall vent .
Great to be able to buy directly. Very easy company to deal with. Great to be able to buy passive wall vents from a reputable company.”
