“Awful company. Sent two items back over three weeks for an exchange, sent countless emails requesting an update on when the exchanges will be sent. They completely ignore emails. Won’t be using again. Terrible returns/customer service experience”
“I've bought two shirts (different colors). After the first wash, one has completely shrunk the other is still normal. The customer service said it's my fault during the wash which is just not true. I followed the instruction and one shirt is still ok so the other had/has just a bad quality. If a brand has such quality issues and this customer support I would not order anything.”
“Returned the original item and I had initially requested a exchange. Customer service emailed back to advise the item I wanted as exchange was out of stock in my size.
I emailed back to therefore request a refund. They ignored this email and several days later emailed to say they sent the exchange in my size as it came into stock.
I did not request this and therefore went back asked for a refund as initially requested.
Since then they are taking no responsibility other than saying there was "miscommunication" in their departments and that customer service were not aware that the item had been sent out.
Utterly ridiculous. They still have not refunded me. Instead are asking me to investigate why the item they sent never arrived. I have sent them the tracking photo to show someone with a blakely package...by what looks like a communal front door..they again are ignoring this and asking me to investigate....which I won't be doing as I didn't ask them to send me the item and I haven't recieved it!
DO NOT RECCOMEND this company...customer service just ignore any complaint and won't take any accountability. Won't be purchasing from them and would advise to avoid”
“I sent an item back for exchange. I have no response from them. They have received my item back but not sent out a exchange. I am now out of pocket. I thought they were a trustworthy company but I am now thinking they are scammers and keep your item and your money”
“I ordered three pieces from Blakely. On delivery I discovered that one was missing. The package was undamaged. The fault was therefore clearly Blakely's. But they say...supposedly everything was done properly when packing the parcel. No compensation. Stay away from this company”
“I am writing to convey my disappointment regarding my recent experience with your company, Blakely Clothing. It appears that there is a recurring issue of intentionally sending incorrect items, potentially to create a situation where customers remain indebted to the company.
While a gift voucher was provided as a resolution, I must express my dissatisfaction with this remedy, and I harbor suspicions that the mishandling of this situation may have been deliberate. Despite my efforts to address the error.
Regrettably, the overall customer service experience has been subpar, compelling me to take further action. I feel compelled to caution potential customers about the practices of Blakely Clothing to prevent others from falling victim to what appears to be unscrupulous business practices.”
“Website doesn’t says anywhere while placing an international order that you have to pay 10 type of different charges on top of what you paid while placing your order
Its Ridiculous!
I live in Canada and placed my first order with them and had to pay
Import Duty, VAT, Custom Clearance stc on TOP of what I paid while placing the order
They should tell you while placing an order that you have to pay all that if you are ordering from any other country
I WILL NEVER BUY AGAIN”
“I am absolutely gutted. I’ve had a black sweater that hasn’t lasted the test of time. I bought a black blakely sweater for both my husband and myself - constant lint despite lint removers and balls. Just constantly comes from it. I emailed them about it - no response. I’ve since ordered a maroon and forest green hoodie thinking perhaps the colour is different on others - terrible experience. I’ve washed the maroon and it’s started to have the colour run after 2 washes. Terrible customer service and return policy”
“Do not buy from this company sent hoddie back 1 month ago for a smaller size had to pay for my own postage as well and still not had no refund or a smaller size sent back spoilt my daughter xmas thanks blakey”
“Wonderful items but customer service is awful! Been trying to exchange a jumper which I have sent back over two weeks ago and heard nothing to confirm it’s there, nothing about exchange, no answers to my emails. Very disappointed! Might as well have thrown £59 to the wind and see if it came back.”
“Ordered a oversized hoodie on the 1st November in the chalk colour, washed it for the first time on Saturday and it's come out with dark patches all over the hoodie. I washed it the correct way and this had never happened to any other items of clothing, contacted Blakely to be told that it's not a manufacturing fault as it's more than 7 days since I purchased the item, despite me not wearing it until last week. They won't give me their complaints email address or deal with it any further so I will be contacting trading standards. Do not order from this company!;”
“Failed to send item first time, second time it arrived late. It arrived to big, had to pay £5 postage to return and they tried to claim maggots were in the parcel and refused to exchange. Nightmare company to deal with, wish I read the reviews first”
“My Leggings arrived and had a click in materiel and there was no tag on them. They appeared to have been worn. Blakely left me with no option but to pay for the return myself despite the item being faulty. Unimpressed with this service so I returned my full order!”
“Fabulous fit, excellent quantity, great service, speedy delivery, returns process not great though as you have to pay for uthis yourself and it not like they are a cheap Brand , at these prices price should be on the supplier as you have to pay for delivery, so you actually lose money and may not have anything to show for it, luckily I was very happy with what I ordered this time .”
