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Blackwell Books Reviews

1.7 Rating 161 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

1.7

Based on 161 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and worst experience. Ordered my book in Dec for a Christmas present for my grandma and my order never arrived. Contacted and change three customer service officers with each advising me to wait without providing any substantial details on the status of my order.The lack of transparency and resolution has left me extremely disappointed. If you are buying any books from them, think twice. The negative feedbacks are true!”

Posted 1 month ago

“Order was seamless. I had no issues. The price was nearly 50% less than Amazon and anywhere else. I was concerned based on the reviews here. I made an account when I checked out (instead of a guest) as someone recommended. Book set came right on time.”

Posted 1 month ago

“Had to contact them to figure out what was going on with my order after no communication past a "your order has shipped email", they told me it was getting returned and that /supposedly/ I'll get a refund.”

Posted 3 months ago

“Purchased Childrens game at an amazingly reduced price ordered on a Wednesday night around 7 pm it was delivered on the Friday lunch time very well packaged (brilliant communication as to delivery time and dates from Evri ) free postage too!! Which surprised me being an reduced item , excellent service from order to delivery will defiantly shop here for further purchases first in the future Thank you”

Posted 4 months ago

“VERY GOOD SERVICE AND EFFICIENT CUSTOMER SERVICE. BOOKS ORDERED 25TH OCTOBER 2023 AND DELIVERED IN SINGAPORE 1ST NOVEMBER 2023 (NO TAX TO PAY, ALL INCLUDED IN THE ORIGINAL PRICE) IN PERFECT CONDITION. TRACKING SYSTEM VERY ACURATE. VERY PROFESSIONAL COMPANY. I WILL ORDER AGAIN WITHOUT A DOUBT.”

Posted 5 months ago

“I had huge fees because of them and they didn't want to do anything for me.”

Posted 5 months ago

“I ordered 6 books that should have been shipped together, they shipped them separately which resulted in me having to pay taxes for all 6 of them instead of being exempt of it, as stated on their website. They declined all responsabilities, but changed the infos on their website and refused to answer me after that. Do not buy from them if you live outside the UK, they are a scam.”

Posted 6 months ago

“My experience was downright horrible!!!!! I ordered "How do Japanese women stay young and look young" from them on 8 April 2023. On 13 April 2023 I received an email to say they had despatched the book. Then silence!!!! I emailed them on 28 April 2023 and a malay staff named "Raina Mohamed" replied saying I had to key in my tracking no. I tried to and the reply was "no such transaction". I emailed Raina again to ask her to check. Then she replied to say something stupid like she was checking. It is 3 May 2023 today in Singapore and I have been sending her many reminders. She still did not bother to reply. I told her to refund my money. No reply. Such horrible service. Can anyone advise how do I get my money back???!!!!”

Posted 11 months ago

“I ordered internationally as a guest so there was no tracking available. Seeing all the negative comments i started worrying that i would not receive my book at all or it would take months to get to me. But I received it within 5 weeks. I got the dispatch email 6 days after placing the order. My book came in perfect condition. I would totally buy from them again.”

Posted 1 year ago

“Missinformation through emails and 1 missing book from the 4 i ordered and paid for. Never got a refund or the book. Don't recommend.”

Posted 1 year ago

“This company misleads buyers from outside of the UK. Please if you are buying from them and you intend to ship outside of the UK, DO NOT check out as a guest. According to the business, you cannot track your order if you don't create an account.”

Posted 1 year ago

“A quality product delivered ahead of time so it really exceeded expectations 5 star”

Posted 1 year ago

“Have tried 3 times to order a book on the Web site. No confirmation if payment went through or not. Wish I'd read reviews first..”

Posted 1 year ago

“Never again. Book ordered for a birthday well within time has still not arrived - customer ‘service’ (there’s a misnomer for a start) finally admitted that it didn’t leave within the promised time. Pity nobody thought it a good idea to let me know. Finally extricated a limp apology, but still no book and a disappointed birthday boy. The contract is that I pay and you send, Blackwells. Shame that only one of us kept to the agreement.”

Posted 1 year ago

“My ordered book last March 8, of this current year, finally arrived yesterday and I was startled. It took four months before it reached our customs and/or postal office here in the Philippines. And it reached to my door at 9th of August this year. A little bit of patience.”

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Posted 1 year ago

“So, I placed an order and more than a week later get an email that I can't reply to saying the payment failed. This was after my bank confirmed the payment. The only thing I can think has caused this is that Blackwell's don't try to take the payment until the order is dispatched and because of the delay my bank rejected it. Sort it out.”

Posted 1 year ago

“I ordered a book on 10th June. There was no mention on Blackwells website at time of purchase that you needed an account to receive tracking information. Subsequently, I checked out as a guest. Did not receive any tracking information and my order never arrived. Customer service advised I needed to wait 25 business days for item to arrive. Which I did, then after contacting them again they promptly provided a refund. Not worth the time and effort. I ordered the same item from another online store, which was cheaper and arrived within 2 days. I would not purchase from Blackwell's again.”

Posted 1 year ago

“I learned a lesson, I screwed out when I purchased a book from this company! I live outside the UK and I am working overseas last March this year. They emailed me once they received the money. 💰 🤑 I screwed out also making the Blackwell's account. 🤣 They don't produce a tracking information or status of the shipment. When I returned to my home country this June, they said I should have reported within 40 days but the excused that it was already three months passed. I no longer expect anything from them, I won't trust online transactions anymore! It would be better buying from the real bookstore and not online. Money doesn't grow on trees nor you 💩🤣🙂 Thank you for your experiences I learned!”

Posted 1 year ago

“I will never buy anything from them again. I live in the UK and would expect a much quicker delivery of my order. Not so. Tracking is not possible and the staff are unable to give delivery dates. This company has not bothered to make any improvements despite customers' reviews. I expect the poor delivery issue would be much worse for overseas customers.”

Posted 1 year ago

“After reading these reviews I was so sure the book I ordered would never come that I ordered a second copy of it from a different company… but the book came after just a week, much shorter than the predicted two weeks. It was in perfect condition and significantly cheaper. The book I ordered had been selling out in New York bookstores at twice the price I paid so I was delighted to have such fast service. I’ll be able to return the second copy I ordered from the other company for a full refund so everything worked out.”

Posted 1 year ago

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Blackwell Books is rated 1.7 based on 161 reviews