“Once again I have been delighted with my Black Yak orders. I ordered the light grey zip up jacket firstly in a medium but when it arrived it was too large and I contacted Mandy who was as ever the consummate professional and emailed me back asking me to take some measurements of the jacket I already had that fitted perfectly. I was in fact a size small in the new jacket which was sent out to me directly along with a free post stamped returns bag for me to return the larger size. I adore my perfectly fitting new jacket and also the blue, Wisteria hat I purchased at the same time. Thank you Black Yak for once again excelling yourselves in your quality clothing and superb customer service.”
“I ordered another hat for myself and one for my husband. Quality is great, as usual, and they are very comfortable and warm. The fleece lining is good as it stops the hat from itching.
Service was very prompt .”
“The jacket I bought is fabulous! Extremely well made, very warm and looks great. Plenty of compliments have been received. I liked that checking the size I ordered was a good idea so that I had the best fit. All in all I highly recommend Black Yak.”
“I have bought several items including hats and scarves. All beautiful quality. Great customer service and super fast delivery. Will definitely buy from Black Yak in the future x”
“Wonderful products. Exceptional service.
I haven’t been great at getting my sizing right and Mandy has been unparalleled in her helpfulness in getting me exactly the right size. Glorious colours. Great quality. And ethical, too.”
“Bought for my son. Loves the colour and the fit. Ordered a ladies size initially by mistake but error soon rectified due to excellent customer service. Will definitely be ordering more. Highly recommend on all aspects of purchase and product. Thank you.”
“Black Yak undoubtedly make a premium product. I bought my wife a pair of the lined mitts around six or seven years ago and they still look as good today as when they were purchased. The only reason for my most recent purchase was to give her a bit more choice of style and colour and I expect that they will last just as well.”
