Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

Anonymous

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a treat of personalised cookies for our granddaughter’s 2nd Birthday. They arrived promptly, the packaging was absolutely beautiful as were the twelve delicious cookies. Alice loved them!”

Helpful Report

Posted 3 years ago

“Nice product but customer service is diabolical. We ordered and paid for next day delivery as we were going away. Confirmation email arrived CONFIRMING next day delivery. We then had no further communication for 3 days! We tried phoning and emailing to no effect. When the delivery was made 5 days later and we complained, we received a response to say we had requested delayed delivery! The "Customer Happiness Manager" even sent us a copy of the original confirmation email altered to show a delayed delivery date!!!! What a way to do business.”

Helpful Report

Posted 1 week ago

“After being a regular customer since 2018, This last order of birthday macarons for £30 were honestly shocking, they had no taste, no aroma, nothing distinctive either the taste or smell they felt stale on the tongue, the only indication that they were supposed to taste different was the colour/ menu in the upper section of the packaging, honestly such a massive letdown, you have lost yet again another customer, try harder for the remaining customer, we wont be purchasing again, as the box probably had more flavour to it!!”

Helpful Report

Posted 9 months ago

“Terrible service from the Corporate Sales Director! If you are thinking about ordering bespoke biscuits from here, I would think again! She hasn't responded to any of my last 3 emails and I haven't heard from her in over a month to get my order placed. I am now looking elsewhere for bespoke biscuits.”

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Posted 10 months ago

“Good Service”

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Posted 1 year ago

“Has previously ordered these as a gift as thought they looked beautiful, received some myself as a gift, the box and presentation of the biscuits was really good, but that's it, the biscuits were soft and lacked any taste. Wouldn't but again very disappointed.”

Helpful Report

Posted 1 year ago

“Absolutely amazing! I ordered very late and I was concerned I couldn't get them in time, but I didn't need to worry at all! Presentation was superb, a wonderful gift, not only looked fantastic but tasted it as well. Thank you so much”

Helpful Report

Posted 1 year ago

“I am so disappointed with biscuiteers.com. They have zero customer service. I ordered products for next day delivery for items I needed within 3-5 days and no product arrived. After ten days of phoning customer services, submitting multiple complaints and request for refunds - they sent a shipping updated. Now the personalised products are useless as the various events I needed them for passed and they are unresponsive to my demands for a refund. It was a £200 order for biscuits and I feel robbed.”

Helpful Report

Posted 1 year ago

“We bought a selection of your cat lover biscuits for our son's birthday, as he is the 'favourite' of our family cat, Pepper. He was so pleased and took a photo of all the biscuits to send to his girlfriend, also a cat lover. Thank you!”

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Posted 1 year ago

“Lovely cactus biscuits , sent as a gift, didn’t arrive at the expected time, but when they did they were well received. 🌵 thank you.”

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Posted 1 year ago

“Good product and excellent service.”

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Posted 1 year ago

“I have bought biscuits several times as gifts for friends, recently Paddington, to cheer up a friend with covid. They are beautifully made, a work of art, and everyone tells me they taste delicious. Letter box biscuits are well packed and arrive in excellent condition.”

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Posted 1 year ago

“Biscuits are great. Beautiful, fun and taste great. Unfortunately communication is very slow by email and can't get through on the phone. Guess they are busy.”

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Posted 1 year ago

“Fabulous products, great website and reliable service. The letterbox biscuits are a great last minute gift when you need one”

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Posted 1 year ago

“Bought as a present. Was delivered on requested day and to say they loved it was an understanding ☺️ Great service great product 👍”

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Posted 1 year ago

“I love sending these biscuits as presents my friends love them they’re are different and special. I love biscuiteers.”

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Posted 1 year ago

“Their a gift for someone next week so can’t review!”

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Posted 1 year ago

“Greatly appreciated by the recipients. A very different gift.”

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Posted 1 year ago

“A friend visiting from London brought me a box. It was the Jubilee box. They were gorgeous as well as very tasty. As a result, I turned around and ordered the same box for my in laws.”

Helpful Report

Posted 1 year ago

“I bought a box of the "Bike rice" and "New home" for two different occasions and both recipients were very impressed with the biscuits, and so was I. They came in a beautiful box, impeccably wrapped and protected. And the most important thing...They were delicious! Thank you Biscuiteers, I will be buying from you again!.”

Helpful Report

Posted 1 year ago

“The biscuits looked beautiful but I was really disappointed with the taste and texture, they were dry and unpleasant to eat without any flavour. We actually checked the use by date to see if we’d been sent an old batch but they were well in date. Really disappointing for the cost.”

Helpful Report

Posted 1 year ago

Biscuiteers is rated 4.6 based on 5,790 reviews