“Sold my bike ~1 month into the policy and got a refund of ~20% of the policy value with no explanation as to why it was such a small amount. Clearly charging extortionate fees to cancel or amend policies without giving any details or justification.”
“Insured my bike with them yesterday, today got a text message to call cust service. I was told as I have not mentioned my 5 year old CAR claim while taking out a BIKE policy, hence I will be charged an extra £84/- I asked for the policy to be cancelled as it was not worth spending that much. I was hoping for a full refund as the policy was only bought a day before. I was told that i will be charged a cancellation fee of £30/- and 2 day charge of £44/-The total cost of the policy was £147/- for 365 days, how was this calculated, I don't know. There was no point arguing, so I accepted whatever was refunded. I should have read the reviews before.
Please avoid at all costs!!!”
“Avoid them, they are not as good as they advertised. RIP off prices and fail to give what you ask for, too many hidden charges. Lots of questions, photograph requests, paperwork requests. There was no trust at all. I asked a question and unexpectedly they cancelled my policy 2 weeks later and demanded hundreds of pounds! Even after taking a deposit from me already. Other insurers provided me the cover I required.”
“I believe bike sure trying to charge me £280 for changing correspondence address but keeping my bike at the same address as it has always been (my mother's address as she has a garage) is totally unreasonable as I have always had a different correspondence address to where the bike is stored. I'm also disappointed that when I asked about would it be cheaper if I moved my bike to correspondence address I was told it won't make a difference without the person actually checking. I believe charging someone roughly £80 to cancel is also daylight robbery...
I'm very disappointed
Then to top this off I reviewed them on trust pilot and they replied saying they would look into it and never got back to me.”
“Bikesure was recommended to me by Gocompare as offering comprehensive cover. I paid for an insurance policy and later received documentation for the policy. I feel the insurance offered amounts to abuse, eg insurance payouts may not be offered if the bike is stolen or damaged while not attached to a ground anchor. This would preclude any commuting or social use of the scooter. I cancelled the policy for this clause among others that left my scooter with essentially no cover and in the cancellation, lost £40.37. I blame Bikesure and Gocompare for hosting such a poor quality insurer of questionable standards. I feel hugely frustrated at this poor service in both policy terms and in the fee extracted for cancellation. I am going to be sharing this opinion on all possible platforms to educate future customers of this issue and will enquire into the legality of their insurance documents.”
“Called Bikesure after a crash on a Sunday.
Told my insurance was put through a company who weren't open until Monday.
Told them bike was damaged and that I'd smashed my hands (multiple fractures). Couldn't arrange bike recovery. Was forced to ride the bike back 130 miles in extreme pain.
Complaint not dealt with. Kept telling me to take my complaint to the company they use to handle their calls. Not even a sorry.”
Thanks for your comments. I am sorry to hear about the problems that you experienced following your recent accident and hope that you make a full recovery from the injuries you sustained as soon as possible.
I can see that our complaints department have already contacted you and will therefore continue to deal directly with you regarding this matter.
“How long can a person wait on hold before going insane listening to their "please hold and a member of our team....blah blah blah"? If you need to make changes on your account they charge through the nose. Admin fees abound. Look out!”
Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with the level of our service and have experienced lengthy periods of time on hold.
“Adrian Flux / Bikesure,
Be very cautious before insuring with Adrian Flux / Bikesure it has been a waste of my time and money.
I insured my motorbike through Adrian flux / Bikesure online, completed all questions available honestly and was quoted £217 for my motorbike insurance which I took out through the website.
I own two properties one in Wales and one in the Scottish Highlands, my motorbike is permanently based at my home in the Scottish highlands and stored in a garage, the bike has never seen south of the Boarder. My driving license is registered to my other home in North Wales.
A few days later Adrian Flux/Bikesure told me that to add a second address I would need to pay an additional £228 pounds more than doubling my policy (even though the bike would never go to that address). Clearly something I am not going to do.
For the pleasure of cancelling my policy Adrian Flux / Bikesure now want to charge me £25 + Underwriters fees.
This is a total rip off for the following reasons:
1. The website allowed me to buy insurance without an option of a second address / address of where my driving license is registered.
2. The price for adding a second address more than doubles the cost of the policy, a clear and total attempt to rip off the customer.
3. The customer service person refused to put on her manager to discuss the matter further
4. The customer service person told me I had no option but to pay the cancellation fees as it was my fault I had not called up to give the correct information? But how would I know? It was not an option on their site before purchase.
5. The bike will never make the 500 mile Journey to my second address; it will always be based at the address where I registered it to in the policy.
This case will be escalated to the financial ombudsman.”
Thanks for your comments. Your feedback is appreciated. I am very sorry that you are not happy with our service and can understand your frustration.
Unfortunately in a situation like this the insurance schemes that we have access to have specific rating criteria that mean we have to take into account both addresses.
I have been able to trace your policy details and will ensure we call you today to discuss this matter further and assist you.
“Took out a bike policy online only for them to ring me up 3 days later to tell me that they could not insure me!
They had my money and we're going to take an admin fee of over £40 even though I never had a policy.
Now having to go through my bank to get all my money back.
Nobody will ever convince me to use them again and I will spend as much time as I can letting everyone know how to avoid being ripped off by them as well.
You have been warned”
When obtaining a quotation online it is vital that information is entered without any inaccuracies or omissions. We thoroughly check all business that is taken out online and if any discrepancies are discovered then we have no option but to amend the details accordingly. In some cases we unfortunately are forced to cancel the policy as the risk may become unacceptable to our insurers.
I have traced your policy and requested that a member of our compliance team call you as soon as possible to try and resolve this matter.
“If you have a custom bike do NOT insure with this company, I sent a description of the changes I had made and then photos to back it up, three times they sent me the wrong documents and three times they upped the price, they were arrogant, uninformative and very misleading.
steer well clear of this company.”