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Big Furniture Warehouse Reviews

4.3 Rating 1,606 Reviews
83 %
of reviewers recommend Big Furniture Warehouse
Company Reviews Product Reviews
227
 Metrics
4.3
Based on 1,606 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Big Furniture Warehouse Reviews
5
Lynne Merrick
Lynne Merrick
Verified Buyer
“Slight chip on cupboard but not too noticeable. Love the little cupboard but instructions on draw gliders not very clear which hole to put screws in. One panel was misslabled. Took a bit of working out because of this but overall pleased with it hence 5 stars :)”
Big Furniture Warehouse 5 star review on 6th October 2023
Helpful Report
5
Verified Buyer
Anonymous
Verified Buyer
“My order arrived quickly”
Big Furniture Warehouse 5 star review on 22nd September 2023
Helpful Report
5
Melissa Gates
Melissa Gates
Verified Buyer
“Very pleased with good quality quick delivery will definitely buy more Very good company”
Big Furniture Warehouse 5 star review on 15th September 2023
Helpful Report
5
Barbara Dutton
Barbara Dutton
Verified Buyer
“Ordered a bistro set and I love it , beautifully made and well worth the money, Thankyou”
Big Furniture Warehouse 5 star review on 15th September 2023
Helpful Report
5
Kari Wilson
Kari Wilson
Verified Buyer
“Fast delivery & good product”
Big Furniture Warehouse 5 star review on 11th September 2023
Helpful Report
5
Samuel Amoako
Samuel Amoako
Verified Buyer
“Very beautiful drawer”
Big Furniture Warehouse 5 star review on 8th September 2023
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5
Margaret Ames
Margaret Ames
Verified Buyer
“Very pleased with drawers I received, Quick delivery 🚚 thanks”
Big Furniture Warehouse 5 star review on 8th September 2023
Helpful Report
5
Kellie Keogh
Kellie Keogh
Verified Buyer
“Great little set of drawers. I got it to go under my dressing table for added storage and I'd brilliant for tht so going to get another for the other side .delivery took longer than u thought wouldv been but orher rhan that iv no complaints a very happy customer thank you did attempt to assemble myself but couldn't make head nor tail of the instructions so ended up paying a handyman off facebook to come do it for me but that's most likely just me being the most impatient person in the world and no fault of the actual instructions. he had it together in less than half hr”
Big Furniture Warehouse 5 star review on 1st September 2023
Helpful Report
5
Gill Bourne
Gill Bourne
Verified Buyer
“Brilliant service, fast efficient delivery service and the tv cabinet and side board looks stunning!!! Can't recommend this company enough.”
Big Furniture Warehouse 5 star review on 1st September 2023
Helpful Report
5
Verified Buyer
Anonymous
Verified Buyer
“Nice product for good price compare to other sellers. Quick service. Easy assembly.”
Big Furniture Warehouse 5 star review on 18th August 2023 Big Furniture Warehouse 5 star review on 18th August 2023
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5
Verified Buyer
Anonymous
Verified Buyer
“I ordered two ottomans for toy storage, placed them both together it’s also created a seating place for my child to sit, completely transformed my room. Was tricky to assemble and the screws would be better magnetic other than that great buy, also had a speedy delivery which is always great”
Big Furniture Warehouse 5 star review on 11th August 2023
Helpful Report
5
Emma Price
Emma Price
Verified Buyer
“I purchased a grey radiator cover at such a great price. Easy self assemble and would highly recommend. Would definitely purchase from you again . And also was a fast delivery too.”
Big Furniture Warehouse 5 star review on 4th August 2023
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5
Helen Baker
Helen Baker
Verified Buyer
“Excellent service, delivered on time, very clear building instructions, was missing a screw for one of the hinges, as soon as I advised BFW they emailed to advise a replacement was arranged and on its way. Lovely piece of furniture, well made and really easy to build. I did paint it before building as the colour was lovely but didn’t match my decor, I have attached a picture , please be aware the grey finish was lovely, but just not the colour I wanted”
Big Furniture Warehouse 5 star review on 4th August 2023
Helpful Report
5
Sam Gaines
Sam Gaines
Verified Buyer
“I ordered cube storage boxes, they are very lovely quality, fit perfectly in the unit. Fast delivery too. Thank you Big Furniture Warehouse, I wIll be ordering from you again.”
Big Furniture Warehouse 5 star review on 4th August 2023
Helpful Report
5
Darren J King
Darren J King
Verified Buyer
“Quality item”
Big Furniture Warehouse 5 star review on 31st July 2023
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5
Anthony Laven
Anthony Laven
Verified Buyer
“We had an issue with delivery but BFW were brilliant sorting it out. We ordered a kitchen table and benchers. They were very easy to put together the instructions are clear and the diagrams in the booklet are very good the table and benchers are heavy and good quality. Thank you BFW for all your help Mr and Mrs Laven.”
Big Furniture Warehouse 5 star review on 21st July 2023
Helpful Report
5
Kathleen Francis
Kathleen Francis
Verified Buyer
“We love our little table and chairs, easy assembly. So worried when it arrived as the package was very battered and open. But the inside was well packed together and was all there.”
Big Furniture Warehouse 5 star review on 15th July 2023 Big Furniture Warehouse 5 star review on 15th July 2023 Big Furniture Warehouse 5 star review on 15th July 2023 Big Furniture Warehouse 5 star review on 15th July 2023
Helpful Report
5
Andrea Giles
Andrea Giles
Verified Buyer
“Absolutely brilliant, process easy from order to delivery, thank you. Item built pretty quickly; straight forward instructions. Quality of item very good for reasonable price, very pleased with item ☺️”
Big Furniture Warehouse 5 star review on 14th July 2023
Helpful Report
5
Teigan Paige Cook
Teigan Paige Cook
Verified Buyer
“Fantastic piece of beautiful furniture”
Big Furniture Warehouse 5 star review on 14th July 2023
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5
Tracy Edwards
Tracy Edwards
Verified Buyer
“Great 2 drawer cabinet. Looks good and value for money.”
Big Furniture Warehouse 5 star review on 14th July 2023
Helpful Report
5
Verified Buyer
Anonymous
Verified Buyer
“Lovely pieces, great quality.”
Big Furniture Warehouse 5 star review on 9th July 2023
Helpful Report
5
Mrs Clare Godfrey
Mrs Clare Godfrey
Verified Buyer
“So pleased with our bistro set. Very well packaged and easy to assemble - really sturdy for the price.”
Big Furniture Warehouse 5 star review on 8th July 2023
Helpful Report
5
Verified Buyer
Anonymous
Verified Buyer
“Great cupboard for my shoes”
Big Furniture Warehouse 5 star review on 8th July 2023 Big Furniture Warehouse 5 star review on 8th July 2023
Helpful Report
5
Ms Sur Cooper
Ms Sur Cooper
Verified Buyer
“Good quality for the money”
Big Furniture Warehouse 5 star review on 7th July 2023
Helpful Report
5
Mrs Cheryl Allen
Mrs Cheryl Allen
Verified Buyer
“Easy to order quick delivery and very happy with purchase”
Big Furniture Warehouse 5 star review on 16th June 2023 Big Furniture Warehouse 5 star review on 16th June 2023
Helpful Report
5
Jenny JONES
Jenny JONES
Verified Buyer
“Ease of ordering and fast delivery.”
Big Furniture Warehouse 5 star review on 16th June 2023
Helpful Report
5
May Mejia
May Mejia
Verified Buyer
“Worth a penny and easy installation instructions. Got it in 15 mins. Highly recommended for anyone looking for stylish storage.”
Big Furniture Warehouse 5 star review on 9th June 2023
Helpful Report
5
Gillian Swift
Gillian Swift
Verified Buyer
“Very nice piece of furniture for the money … sturdy and well built by me (female age 69) lol and the drawers and cupboard door all work nicely. Delivery was quite quick but communication from the delivery company was a bit erratic… all good in the end though x”
Big Furniture Warehouse 5 star review on 9th June 2023
Helpful Report
5
Julie Maddison
Julie Maddison
Verified Buyer
“Delighted with our bistro table & chairs - just what I wanted! Lovely design & the chairs are more comfortable than you might think! Fast delivery with good communication”
Big Furniture Warehouse 5 star review on 9th June 2023
Helpful Report
5
Janice Lee
Janice Lee
Verified Buyer
“Fab furniture and fantastic prices.”
Big Furniture Warehouse 5 star review on 2nd June 2023
Helpful Report
Big Furniture Warehouse is rated 4.3 based on 1,606 reviews
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