Big Furniture Warehouse Reviews

3.99 Rating 392 Reviews
74 %
of reviewers recommend Big Furniture Warehouse
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 85%
accurate and undamaged orders
Greater than 79%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
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5
Helen Rose
Excellent customer service. One of the parts was incorrect so emailed the company and a instant response. They sent the correct part straight away! Highly recommended!
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
5
Frances Ashton-Brown
Big and beautiful. My daughter and i completed it with some difficulty but not much. Fun to do and a decent size.
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
5
Joseph Hill
We purchased a pop up gazebo and it was delivered in super quick time and was fantastic quality. Would highly recommend.
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
5
Rhian Machin
Excellent service and delivery. My consol table arrived well packaged and without a scratch.
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
5
Amanda Claxton
Great little green house 😊
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
5
Lyla Warburton
Easy to put together, got it in my kitchen. Spacious shelves, solidly made.
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
2
Stephannie Ryder
The products look lovely. The low review is down to the service and issues. Ordered a large set of drawers, the screws broke when used which meant a week later the fronts were coming off. Emailed and listed the parts required. When these arrived no screws had been sent, had to chase these up and wait a further delivery. Then emailed to express my dissatisfaction and was agreed a £10 good will for my £350 order. This has never been refunded. Although Drawers look nice the Sideboard is of poor quality but you get what you pay for I suppose.
Helpful Report
HI there,

We are very sorry for the issues that you had and we apologize for the inconvenience caused.

We usually get great feedback on this product therefore apologize that you feel this way.

We honestly did not anticipate that such issues would occur and apologize that they did however we did try our very best to resolve and did so.

The part refund was issued straight back to your original method of payment on the 31st of May - We have proof of this on system.

Kind regards,
BFW
5
Lawrence R Adamson
Personalised Service, from a company who “listens” to the customer, Fast secure dispatch, highly recommended.
Helpful Report
Hi there,

Thank you for taking the time to leave your review.

We are glad to read such positive comments!

We hope to do business with you again in the near future.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.99 based on 392 reviews