Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“We love our little table and chairs, easy assembly. So worried when it arrived as the package was very battered and open. But the inside was well packed together and was all there.”

Big Furniture Warehouse 5 star review on 15th July 2023

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“Just what we were looking for very sturdy nice shade of grey easy to assemble all at a reasonable price with fast shipping”

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“Really good value furniture, easy to put together and sturdy!”

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“Had been looking for chairs with a more modern look to replace "traditional" armchairs .Came across tub chairs that were considerably cheaper than others I'd seen . The delivery was on time and the chairs were well packaged . The quality of the fabric and the stitching was much better than I'd expected so that was a bonus . Chairs are sturdy and comfortable . My only gripe is that the cushions aren't removable - entirely my own fault though , I should have read the spec properly .”

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“Absolutely brilliant, process easy from order to delivery, thank you. Item built pretty quickly; straight forward instructions. Quality of item very good for reasonable price, very pleased with item ☺️”

Big Furniture Warehouse 5 star review on 14th July 2023

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“Fantastic piece of beautiful furniture”

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“Great customer service from both BFW and the transportation company. Beverley and Addison range solid and heavy . No assembly required.”

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“It is a really nice ottoman nice and sturdy. Just wish it was a bit bigger. But very happy with it”

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“The delivery was quick and easy. Definitely use big furniture warehouse again”

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“Happy with purchase exactly as described delivered quickly driver pleasant and polite”

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“Really happy with the unit, good price, quick delivery, easy assembly and looks good, what's not to love. We've already got the cube storage boxes from here to fit and we'll definitely be buying from here again.”

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“Sturdy furniture at reasonable prices”

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“I bought a bistro set - very good value. Quick delivery, well packed, easy assembly. Can't fault it.”

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“Great 2 drawer cabinet. Looks good and value for money.”

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“Cheapest price for the product I needed online and great dispatch time”

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“We wanted a metal garden bench to complement our newly installed patio. Having canceled our order with another supplier due to their incompetence, we ordered a similar one from Big Furniture Warehouse, as it happens at half the price. The correct model arrived on time and in perfect condition. We were pleased also with the ease with which it could be assembled. In a few minutes, we were sitting on our new bench enjoying the sunshine. What's not to love? Great work guys.”

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“Very pleased with my purchase and good delivery as well.”

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“Very impressed by the prices, but I wasn't expecting amazing quality for what I paid,but was very pleasantly surprised when the boxes arrived and they were so heavy, instructions to put together were OK,but the furniture is of high quality, will definitely use again”

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“From the time of ordering to the time of delivery first class service all around.”

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“Lovely pieces, great quality.”

Big Furniture Warehouse 5 star review on 9th July 2023

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews