Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“nice piece of furniture ******”

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“Very pleased with the patio set. It is of excellent quality and very good value for the price. Delivery was very quick; it was well packed to avoid any damage and I would definitely order from Big Furniture Warehouse again.”

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“Lovely seat and easy to put together highly recommend”

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“Bought a 3ft treasle table as it was cheaper than Amazon despatch was quick but was initially concerned because it was sent by evri however delivery went smoothly and it arrived without any issues so overall very happy”

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“Firstly would recommend, item was fairly priced & is ideal now erected. Delivery keeps you well informed and contact with customer service was excellent and helpful about a missing part which was replaced without a hitch. Deserves the 5 stars”

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“The drawers arrived in good condition and very quickly. Best of all not flat packed. Thank you”

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“The item is a metal bench and unfortunately after two weeks is already showing rust. It's a very poor quality. Would not recommend at all.”

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“Fast delivery. Easy to build. Excellent quality.”

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“We had an issue with delivery but BFW were brilliant sorting it out. We ordered a kitchen table and benchers. They were very easy to put together the instructions are clear and the diagrams in the booklet are very good the table and benchers are heavy and good quality. Thank you BFW for all your help Mr and Mrs Laven.”

Big Furniture Warehouse 5 star review on 21st July 2023

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“Love my new sofa guys where very professional”

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“Delivered very quickly and efficiently. Set of drawers were extremely reasonable, easy to assemble,good quality and exactly what I had been looking for !”

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“Pleasantly surprised by the quality of the lift top cupboard. Substantial article when assembled.”

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“We had an Armoire flat-pack delivered which we're really pleased with. It came with a reasonable price tag, delivery was on time and efficient. Our first purchase from BFW but would be happy to buy from them again.”

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“After a slight mix-up with the delivery I contacted BFW by email. I was pleased to receive a very speedy response and everything was easily sorted out. The member of staff I dealt with responded quickly to my enquiries and was helpful and polite throughout! So an excellent service, thank you!”

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“Brilliant prices fast delivery highly recommended great range of products for sale”

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“Lovey drawers ordered great quality and really quick delivery, delivery driver was lovely and helpful too”

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“I received both a really good quality product and excellent service from this company.”

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“Bistro set is exactly as described, so very happy with my purchase. Excellent fast delivery, 5* all around”

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“Clear assembly instructions produced a lovely small sideboard. Product matched the online description. I would use this firm again.”

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“From receipt of in-stock email, received product in approx 5 days, good quality product, great value.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews