Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered a FOLDING TRESTLE SQUARE 86CM. This arrived promptly and is a well-designed sturdy folding table, easily erected and dismantled, and compact when folded. A happy customer.”

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“Great value and it arrived 3 days after ordering”

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“Kept me informed throughout the delivery process. Item was exactly as described.”

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“Cute side tables. Way smaller than I imagined though! but would work if your bed frame is low/short.”

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“I love this ladder shelf. The problem i had was 1 x shelf support for shelf 2 was split so had to use glue to seal it. Shame it didn't have screw covers. It was easy to assemble.”

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Good Afternoon Helen, Thank you for your feedback, We're sorry to hear your item arrived with a damaged part, please accept our apologies for this. Our customer service team have tried reaching out to you in order to arrange for a replacement part to be sent but unfortunately we received no response. Please don't hesitate to get in contact if you wish for us to resolve this. Thank you, Big Furniture Warehouse

“Well packaged and delivered on time”

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“Very pleased with drawers I received, Quick delivery 🚚 thanks”

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“Easy assembly, very stylish and modern bookcase. Delivery was also very quick! Very happy with my purchase.”

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“The ottoman I bought all the corners were damaged but I needed it that day so didn't have a choice but to keep it won't order again very disappointed”

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Good Afternoon, We're sorry to hear your item arrived damaged, please accept our apologies for this, Our customer service team tried to reach out to you in order to get this rectified but unfortunately they received no response, they would be happy to arrange for replacement parts to be sent to you or decide on the best course of action to get this resolved if you wish to respond to their email. Sorry for any disappointment this may have caused. Thank you, Big Furniture Warehouse

“I was a bit nervous about ordering something to be delivered to the Scottish Islands due to bad experiences with other companies and items arriving damaged. BFW were excellent, with email updates on the status of my order. The item arrived quickly and in excellent condition, was easy to put together and looks great. Would happily deal with again.”

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“Very happy with the service received. Fast delivery and good quality furniture all at a great price.”

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“Very quick delivery and good value purchase”

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“Great quality and great price fast delivery”

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“Nice table. Good customer service.”

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“excellent value product was good quality and delivery on time would order from this company again”

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“Very happy with my purchases, well made and great prices.”

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“Very pleased with my purchase. Great for storage and sturdy. Delivery was very quick too.”

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“Great little set of drawers. I got it to go under my dressing table for added storage and I'd brilliant for tht so going to get another for the other side .delivery took longer than u thought wouldv been but orher rhan that iv no complaints a very happy customer thank you did attempt to assemble myself but couldn't make head nor tail of the instructions so ended up paying a handyman off facebook to come do it for me but that's most likely just me being the most impatient person in the world and no fault of the actual instructions. he had it together in less than half hr”