Big Furniture Warehouse Reviews

3.99 Rating 383 Reviews
74% of reviewers recommend Big Furniture Warehouse

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 86%
accurate and undamaged orders
Greater than 80%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
"Great little green house 😊"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Arrived within timescale and really pleased with product quality."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent service, delivered on time, responded to emails and great value for money. Thank you"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Nice furniture at a great price and fast delivery, what more could you want?"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Could not be faulted."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"After finding the bedroom furniture we wanted I looked around for the best prices and Furniture warehouse were the cheapest. I also found lots of other bits in the same range managed to kit out the living room too. Everything was delivered on time and is good quality. Would definitely recommend to friends and family!"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent service Thank you"
Helpful Report
Hi there,

Thank you for your feedback.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Brilliant furniture. Great quality & value for money. Looks expensive and stylish."
Helpful Report
HI there,

Thank you for your feedback.

We hope to deal with you again in the near future.

Kind regards,
BFW
"BFW staff were lovely, very helpful and a pleasure to deal with. The Futon was as described and well made and I am assured by the user that it is very comfortable. Would definitely use again."
Helpful Report
Hi there,

We are very sorry for the issues faced with the courier however we are glad to read that you are happy with the customer services provided from our staff.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Plenty of choice, reasonable prices, and quick delivery."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Great product, good quality and delivered quickly and without any damages."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Slight problem with item damaged - replaced immediately. Great customer service."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We apologize for the issue with your initial item however it is great to read that you received a positive experience from our customer services team when resolving the matter.

We hope to deal with you again in the near future.

Kind regards,
BFW
"My shelf unit came very quickly really good quality and looks really good when up. Bit fiddly to put together but worth it."
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Great product. I liked it so much that I placed second order. Excellent service on both occasions and I will be placing another order in a few weeks time. One happy customer"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Good product, good quality, would use again. Recommed the company to anyone thinking of buyers from them"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent service, communicated well, delivered on time. Bed frame instructions not very clear but looks good now all done"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Arrived on time looks really nice and very soft material x"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Quick delivery & really pleased with ladder, great price & easy to assemble"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"The item I purchased arrived damaged, not their fault. But the turn around in getting me the replacement damaged parts was very good. I tend not to buy furniture online as it usually comes dented, chipped scratched, etc. This proving my case, but unlike other experiences where you wait ages for a reply and a year for the item to turn up, Big Furniture Warehouse really delivered on customer care. So it’s a big thumbs up from me."
Helpful Report
Hi there,

Thank you for your honest feedback.

We apologize for the initial issues that you had however it is great to read that you were happy with the service we provided to you.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Lovely unit 🌝🌝"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.99 based on 383 reviews