Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering was easy, very quick delivery and the flat pack drawers were easy to assemble. All round and excellent experience.”

Helpful Report

“Item arrived promptly looks perfect in the bathroom”

Helpful Report

“I ordered a FOLDING TRESTLE SQUARE 86CM. This arrived promptly and is a well-designed sturdy folding table, easily erected and dismantled, and compact when folded. A happy customer.”

Helpful Report

“Great value and it arrived 3 days after ordering”

Helpful Report

“Kept me informed throughout the delivery process. Item was exactly as described.”

Helpful Report

“Well packaged and delivered on time”

Helpful Report

“Very pleased with drawers I received, Quick delivery 🚚 thanks”

Helpful Report

“Easy assembly, very stylish and modern bookcase. Delivery was also very quick! Very happy with my purchase.”

Helpful Report

“I was a bit nervous about ordering something to be delivered to the Scottish Islands due to bad experiences with other companies and items arriving damaged. BFW were excellent, with email updates on the status of my order. The item arrived quickly and in excellent condition, was easy to put together and looks great. Would happily deal with again.”

Helpful Report

“Very happy with the service received. Fast delivery and good quality furniture all at a great price.”

Helpful Report

“Very quick delivery and good value purchase”

Helpful Report

“Great quality and great price fast delivery”

Helpful Report

“Nice table. Good customer service.”

Helpful Report

“excellent value product was good quality and delivery on time would order from this company again”

Helpful Report

“Very happy with my purchases, well made and great prices.”

Helpful Report

“Very pleased with my purchase. Great for storage and sturdy. Delivery was very quick too.”

Helpful Report

“Great little set of drawers. I got it to go under my dressing table for added storage and I'd brilliant for tht so going to get another for the other side .delivery took longer than u thought wouldv been but orher rhan that iv no complaints a very happy customer thank you did attempt to assemble myself but couldn't make head nor tail of the instructions so ended up paying a handyman off facebook to come do it for me but that's most likely just me being the most impatient person in the world and no fault of the actual instructions. he had it together in less than half hr”

Big Furniture Warehouse 5 star review on 1st September 2023

Helpful Report

“Great furniture that's reasonably priced and very quick delivery”

Helpful Report

“Excellent product happy customer”

Helpful Report

“Good product, quick delivery, great costumer service”

Helpful Report

Good Afternoon, Thank you for your feedback, We're sorry to hear you have an issue with your order, our customer service team have tried contacting you via email on the 4th to get this matter resolved for you, unfortunately they have received no response, would it be possible for you to check your junk/spam folder please. Thank you, Big Furniture Warehouse

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews