Big Furniture Warehouse Reviews

3.99 Rating 383 Reviews
74% of reviewers recommend Big Furniture Warehouse

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 86%
accurate and undamaged orders
Greater than 80%
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
"Really helpful. Brilliant service!"
Helpful Report
Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent customer service. One of the parts was incorrect so emailed the company and a instant response. They sent the correct part straight away! Highly recommended!"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"We ordered the grey ladder, really happy with the quality and also quick delivery service. Would definitely use again"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Big and beautiful. My daughter and i completed it with some difficulty but not much. Fun to do and a decent size."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Dispatched well. Only snag was delivery but they got that sorted very quickly. Great customer service."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"The ottomon I bought is really good quality and cheaper than anywhere else and free delivery in 2 days as promised. So easy to assemble. Can't fault it"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"I placed an order with Big Furniture Warehouse for a chest of drawers. At every step I was kept updated until delivery. Wien my order was delivered the two young men couldn’t have more helpful and obliging. The drawers are glass, they were very well packaged and look beautiful. I would not hesitate to order from them again. They were great in every way and so easy to order from. It was a pleasure."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Amazing company would definitely recommend"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Fantastic ordering and emails regarding delivery, couldn’t ask for better"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Great delivery service. The bed is made of solid wood, very well made throughout, the drawers very large. My son 16 put it up with no problems, comes with choice of 2 handles. Really, really pleased with the quality of wood and finish, feel tempted to replace other 2 beds I have due to the great storage."
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Hi there,

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We hope to deal with you again in the near future.

Kind regards,
BFW
"We purchased a pop up gazebo and it was delivered in super quick time and was fantastic quality. Would highly recommend."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Happy with the product and service! Thank you!"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Brilliant service. Delivered in the time states. Great quality goods. Very happy customer, thanks!"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Very pleased with the service I was kept informed of progress with regards to my purchase and it was delivered in in damaged"
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Quick and easy process from ordering g through to delivery. Great product and service. Would definitely use this company again."
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Hi there,

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We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent service and delivery. My consol table arrived well packaged and without a scratch."
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We hope to deal with you again in the near future.

Kind regards,
BFW
"The bag that held the screws etc in was open in the box resulting in a missing screw, customer service offered to replace them. Instructions are not very clear and not a solid piece of furniture but you get what you pay for an look nice in my room. Ordering was easy and delivery was swift. Customer service excellent."
Helpful Report
Hi there,

We are sorry to read this.

We have not had any contact from you prior to this feedback and we really want to help with your issue therefore we will contact you by email.

Apologies for the issues that you faced.

Kind regards,
BFW
"Easy to order online. Competitive prices and delivery was smooth as could be."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent quality, perfect for my daughters room"
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Hi there,

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We hope to deal with you again in the near future.

Kind regards,
BFW
"Excellent communication and service, and the prices are best by far! I haven't had any issues with the things I've bought which I couldn't resolve myself, so no experience of after sales."
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Hi there,

Thank you for leaving us a positive review.

We hope to deal with you again in the near future.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.99 based on 383 reviews