Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived quickly”

Helpful Report

“Very pleased with my purchase an also quick service would recomend this company highly”

Helpful Report

“Very fast and brilliant furniture. Would recommend. My bedroom looks so much better with this furniture.”

Helpful Report

“Ordered 4 canvas storage boxes. Size was as described. They're good quality, quite sturdy and the colour is as in the picture. They look very smart on my shelves and hold lots of my daughters toys!”

Helpful Report

“Quick delivery, good quality, easy to build”

Helpful Report

“Online purchase was straightforward and the products arrived a few days later. I ordered a desk and set of drawers which came flat packed. These were pretty easy to put together although the instructions were a little vague I worked out what I needed to do. Now all finished and in my wife's log cabin where the look great.”

Helpful Report

“Easy online service fast delivery”

Helpful Report

“Fast delivery. Product as advertised. No faults , great product.”

Helpful Report

“We ordered 4 items which arrived 2 days after ordering and packages were received undamaged. Three of the purchases were reasonable quality for the price paid but the remaining willow storage basket was quite flimsy.”

Helpful Report

“Excellent value and fast delivery well pleased with my buy.”

Helpful Report

“Excellent service good quality and easy to put together”

Helpful Report

“Very pleased with good quality quick delivery will definitely buy more Very good company”

Helpful Report

“Denver petite bedside unit no complaints excellent buy good price”

Helpful Report

“On time delivery Left next door Should be leaving the note at the delivery address or best option is to call the number given”

Helpful Report

“Very disappointed with this product but customer service handled my complaint swiftly and to my satisfaction with a refund and an explanation.”

Helpful Report

Good Afternoon Angelena, Thank you for your feedback, Please accept our apologies for the manufacturer fault with this range, we're really sorry about this, We're glad to hear our customer service team issued a full refund for you and this matter has now been resolved. We're sorry for any disappointment this may have caused. Thank you, Big Furniture Warehouse

“Ordered from furniture warehouse and was extremely happy with my purchase. Would definitely use again x”

Helpful Report

“Very quick and efficient delivery. Item was already assembled, great as I am a klutz with flat pack. The running of the drawers is a tad clunky but nothing serious. A pretty unit at a great price, perfect for my bathroom!”

Helpful Report

“Excellent service, I’m very pleased with quality of my items and will definitely be buying from Big Furniture Warehouse again. 10/10 😊”

Helpful Report

“Ordered a bistro set and I love it , beautifully made and well worth the money, Thankyou”

Helpful Report

“Prompt and quick delivery, excellent product, very pleased”

Helpful Report

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews