Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My chest of drawers and bedside drawers are great but the colour isn't blue it's more like grey”

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“Best quality flat pack I have had, with good assembly instructions.”

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“Easy website to use to buy and quick efficient delivery. Beautiful product and excellent quality, aside from the slight damage marks on some of the wooden pieces for the doors, which is why I gave 4 stars and not 5. Fortunately, I could place the damaged pieces on the inside but that's not the point.”

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“All good, table and chairs now assembled.”

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“I have used them before and was very please with the product and the delivery service. My last purchase was for a small bookcase and the quality was very good also the construction instruction were easy to understand. if I need anything else I will be looking on their website as they have a veery good choice of furniture”

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“Order dealt with and arrived to timescale given. However the package was damaged and there was a little damage to the corner of the top. There is also some spots that have not been painted properly. The unit is fine and looks lovely and the problems do not stop our enjoyment of the unit. We have rectified them with treatments we already had and the little sachet of paint given. Would buy from big furniture warehouse again.”

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“Arrived ok and on time. The box had been taped up so was a little wary - the centre plastic piece connecting the two back panels was missing, so I was right to be wary. Luckily, it didn't really affect the build-up, just an annoyance. All went together as per instructions and I was pleased with the unit after assembly. I paid double this price for another unit from a different manufacturer; the unit was of a better quality, but not twice the quality as reflected in the price. I would buy again - looks very nice in situ.”

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“Looks nice. Easy to put together. Could do with being a bit more sturdy but fine for my use.”

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“Quick delivery, product was a little damaged but customer service was happy to rectify, will recommend and shop with them again”

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“Prompt delivery by helpful driver. Well packaged”

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“I love the two draws I ordered and I am thinking about ordering another one of the small set of draws. Unfortunately the top of the 6 draw set was damaged, I requested a replacement which was quickly sent out. Again the second top was damaged. I have sent another request for a replacement top. Other from that I do love both sets of draws and every other parts are perfect and very well made. Copy of email sent Hi BFW I have received my replacement top for my large set of draws which is also damaged at the front, can you organise a replacement and ask for it to be double checked before sending out please. The small draws I ordered are perfect and when the large draws are sorted out I am thinking of ordering another set. See below emails and photos. Thank you. Claire Wood 07766746811”

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“It's a lovely table only fault one of the pistons (L) doesn't work”

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“Was very pleased with the furniture but unfortunately I was sent the wrong order and trying to get hold of you was not the easiest but was resolved”

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“I love my new furniture but the little pads that they put on the feet on my settie and chair keep coming off”

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“quick delivery. product was good. Assembly was bit difficult.”

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“Lovely piece of furniture, great value for money and fast delivery. Instructions for flat pack were poor though and overly complicated!”

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“From ordering and delivery excellent service. Item is very good, although a very light weight wood.”

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“I had an issue with my order but the customer service team sorted it out and kept me informed of the progress of my order. Once the correct item arrived I was very happy with it.”

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“Very nice coffee table worth the money but taken long time for delivery, plus no email to say when it's coming out. But happy with it thanks”

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“A lovely piece of furniture, looks really good BUT obviously designed for women and children as if you have feet any bigger than a size 9 then they don’t fit unless you turn them sideways. Don’t know why someone would not make it deep enough to accommodate a size 11/12.”

Helpful Report

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews