Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“I am very satisfied with theie reasonable price and the fast delivery 😀”

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“Slight chip on cupboard but not too noticeable. Love the little cupboard but instructions on draw gliders not very clear which hole to put screws in. One panel was misslabled. Took a bit of working out because of this but overall pleased with it hence 5 stars :)”

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“Lovely bedside tables, really happy & at a great price”

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“Fast delivery and great product. Easy to assemble and looks nice”

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“What can I say, quick delivery and the tables are perfect , good quality and easy to put together , would definitely recommend”

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“Tables arrived promptly, they are fantastic and the description and colour exactly as described, thanks”

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“One or two minor blemishes on the three pieces of furniture we bought delivery one of the boxes was damaged but everything ok inside furniture looks good kept a star off for the blemishes, quite happy with the purchase.”

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“Easy order & payment process. Great communication, including email notification when an item I wanted came back in stock, including a link to order. Very quick despatch & delivery, overall excellent service, will definitely use again! 😊”

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“Easy to order and item was delivered super quick. Item wasn’t the easiest to assemble, but I got there”

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“Not many stores will deliver to Jersey so was thrilled to find that Big Furniture Warehouse does! Easy to order, arrived early and delighted with my purchase.”

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“Looks like the photo. Perfect for my sons new bedroom”

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“Had a few issues with the item of furniture. Very quickly resolved by team. Very happy with outcome”

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“Not sure if quality of furniture yet but how it was delivered was aweful, I ordered 12 items and they got separated into 3 different deliveries, 3 different delivery drivers unbelievable and they delivered earlier than it said and I wasn’t in to receive it.”

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Good Afternoon Kate, Thank you for your feedback, Due to the size and weight differences of the items you have purchased, these have shipped with different couriers as some of these items exceed their dimensions, this is also so we can keep costs as low as possible for our customers, while we appreciate this may cause some inconvenience for yourself, we hope you understand. The items you have purchased have also been dispatched from different warehouses which has resulted in these being delivered with different couriers too, these can arrive into the delivery network at different times causing the deliveries to be split, we do apologise for this. We hope this hasn't caused too much disappointment for yourself and if you do have any issues, please let us know. Thank you, Big Furniture Warehouse

“Easy ordering, quick delivery and a great value for money purchase. Thank you Big Furniture Warehouse!”

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“Very good prices and decent quality. Delivery was quick too. Really can't fault them.”

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“It’s what I want. It could have been a little bigger.”

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“Great communication, order arrived on the day/time stated and in good order. The product itself is great too - good value for money and looks perfect.”

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“Absolutely love this piece of furniture which looks fab in my bathroom. Will buy from this company again”

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“Item as described, good communication, easy to track the parcel. Delivered safe. Would definitely recommend. Thank you”

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“Delighted with my purchase - easy to assemble- very nice aesthetically.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews