Big Motoring World Reviews

Name: Big Motoring World
Rating: 3.64

3.6 Rating 258 Reviews

66 %

of reviewers recommend Big Motoring World

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3.6

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Check the reviews on their aftersales centre before you purchase, that's all I'll say.”

Helpful Report

Posted 20 hours ago

“From start to finish the whole process was bad. I found the young salesmen had less knowledge than I regarding the cars I was interested in. When I asked for a test drive we found one of the tyres was completely flat. I returned the next day and had to wait for over an hour before I could have the test drive. I was told the tyre had had a puncture. The next day I decided to buy the vehicle and it took FOUR hours before I could drive away. Much of that time was devoted to selling me the warranty and going backwards and forwards to the manager in order to have a 'good' deal and for me to have 'piece of mind'. I understood that the handbook and service book were in the car. I later discovered they were not and it took 5 phone calls and messages left for a call back before I was told that there was no handbook and the service book would be sent on. Four days after I bought the car I found the same wheel was nearly flat. I asked if I should go to a particular garage for the repair, to which I had no reply. I had it repaired at a local garage and asked if it had been repaired before. There was no repair. I asked Big Motoring world if they had replaced it or repaired it and they told me it had been rectified. It was obvious that they had just blown it up. It was a small puncture. They tried to get out of it with emails backwards and forwards for three weeks. Eventually I phoned Citizen's Advice and they were going to pass it on to Trading Standards and advised me to ask if they were members of an ADR scheme. I then got the full refund.... Happily I was within the two weeks and could cancel the expensive and probably bad warranty. I will never to to Big Motoring World to buy a car again and advice everybody else not to. I could go in to more detail regarding the bad service but do not wish to bore everyone! Also I find the glowing reviews on Trust pilot very hard to believe”

Helpful Report

Posted 4 days ago

“I bought my car in December the had a small noise when you turn the steering wheel on the full lock their mechanic checked and came back and said it was fine so to be sure I bought a warranties2000 with them and in January I tried to book my car and they said the earliest available they can get is in 7 weeks time so I booked and 1 week before the cancelled the appointment so after I complained they said we will direct you to the the warranty company which I went ahead and I got told is wear and tear how can you call a wear and tear when you tried to sort the car soon as I bought. I would never use big motoring world again and the also said you can book the car at your nearest garage which would of been Wimbledon but they said sorry we don’t taking booking in Wimbledon anymore if you think I’ve made the story up I’ve got all their emails and complaints I made but got me nowhere Eduart”

Helpful Report

Posted 5 days ago

“Jordan was very helpful. Test drove and bought a Lexus CT 200h. Ran through all necessary details for the car. Gave options for warranty and offered advice.”

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Posted 5 days ago

“I have purchased a vehicle from Enfield Branch and their service is worst (i can't say in words). Everytime i send an email a different person responds who does not even bother to see the previous mails or study the history of the issue, So irresponsible people and never ever recommend these unprofessional people.”

Helpful Report

Posted 5 days ago

“Very fraudulent and will never follow regulatory procedures. I don't know why FCA and watchdog have not dealt with them. DO NOT BUY FROM THEM”

Helpful Report

Posted 1 week ago

“Cars mid-advertised as “ready for you to drive away with immediate collection in-store” and with features it simply didn’t have, in this case one of my essential criteria. I saw a car I liked at a good price and arranged for a test drive, I took a second person fully expecting to pay £24k cash and drive away in my new car. I drove over an hour for this car specifically. First my exisitng car was appraised for a part ex, which I wasn’t bothered about as I figured I’d get more privately, but allowed them to inspect all the same. It’s clear they take your keys from you to delay your leaving after you’ve told them you don’t want to proceed/need to think. Said several times we weren’t committing today and indicated we’d like to leave - sales assistant kept going away for ten mins at a time, not upfront that he was discussing with his manager and would return each time without my car keys and slightly adjusted figures. I was there over two hours A 21 plate car hadn’t been serviced since 21 (go figure), the sales person didn’t know about its 3 owner history, it was missing a trim on the rear wheel arch and so wasn’t ready to drive away at all and they wouldn’t deliver. The warranty isn’t that at all - it’s a contribution under very limited circumstances. The warranty they try and upsell isn’t much better either. There was absolutely no peace of mind with this car which is what I thought was an advantage of purchasing from a dealership. I will add the sales person was nice enough, he was doing a job and no doubt what he had been trained to do. I am glad I came home and read these reviews as it’s confirmed my suspicions.”

Helpful Report

Posted 1 week ago

“Excellent customer service and worked with me to keep my budget exactly where I wanted it.”

Helpful Report

Posted 1 week ago

“Disgusting after sales 8 months on and I'm £210 out of pocket and big motoring world so whatever they wish to avoid their warranty obligations. They hid previous owner's garage report of serious front shock absorber failure and need of replacement. And having with deal with this company for them to honour their warranty obligations they continue to circumvent another requirement at each and every turn. Wish to be queue position 40 on the phone? Be my guest. AVOID AVOID AVOID”

Helpful Report

Posted 1 week ago

“Disgusting salesman tactics! Sold me full admin fee £299 then over heard the table next to me got free Admin fee, then he also go a free tank of petrol! When I complained to my salesman he said he couldnt do anything. Then within 2 days of having the car the discs and pads needed changing and central locking failed, tried numerous times to sort with BMW but its impossible, they dont pick up the phones, emails they have started ignoring, now taking legal action against them.”

Helpful Report

Posted 1 week ago

“Never buy a car from Big Motoring World! Why? We bought a 2020 Kia Sportage model vehicle on March 10. We bought the car using a loan, and a discount was made on the sale, which was reflected in the monthly installments as £15. A discount of 15X48 months, i.e. 720 pounds, was made. But later we realized that there was no discount and if we had accepted the first offer, we would have paid more than the market price for the car. We bought their own product, Gard X (paint polish insurance), insure the vehicle. But at the end of the first week, we decided that this insurance was unnecessary and wanted to cancel it. But they said that this insurance was assigned to the vehicle, so they could not cancel it. However, they did not inform us about this before the sale of the vehicle. Before the sale, we were told that the vehicle's 7-year warranty offered by Kia continued for another three years. But after the sale, we learned that since the vehicle had never been to the Kia service, this car was actually largely out of the scope of this warranty. In addition to these problems, we saw that the company whose professionalism we initially trusted did not act professionally at all, and that the service provided quickly and professionally when purchasing the vehicle did not continue after the vehicle was sold. We had difficulty finding an interlocutor throughout the process, and we still have difficulty. Unfortunately, we have completed the sales transaction, which we could have abandoned if we had received accurate information about the Kia warranty and service status before the sale. We later learned that we were deceived and even tricked regarding the price offer. It was a very bad experience for us.”

Helpful Report

Posted 2 weeks ago

“I bought a car, that turn out to be damaged and it was repaired. The sales people did not declare and the checks were not done on the car. I’ve been trying to get the faulty parts fixed now for 2 months and 30 emails and endless calls and they have constantly made delays and slowed the process. I feel absolutely scammed by them. Big assist and big motoring world.. the person I’m dealing with Hollie Harris won’t even give me a time frame for when they will approve. It’s a joke and for others to beware.”

Helpful Report

Posted 2 weeks ago

“Big Motoring World hid known serious front shock absorber issues when sold to me in August 2023. Their customer support does everything to avoid warranty responsibilities; circumventing 'new' requirements for them to pay / repair on each and EVERY email comms. I've paid for 3 garages to review the car with diagnostics; the booking with big motoring world in 3 months was cancelled 1 week before without any representation of arranging another appointment and have asked me to again get another diagnostics (out of my pocket) - No big motoring world, the car's front shock absorbers haven't miraculously fixed themselves. I am sickened by their disgusting approach. Experienced mirrored when my parents purchased a car from them and when the car's clutch went after 2 weeks (leaving my 75 year old parents stranded), big motoring world continued to do everything they could to avoid paying for the repair, under warranty. It's now March 2024 - 7 months on - and they have still not resolved repairing the front shocks. DISGUSTING TACTICS. DO NOT TOUCH THIS COMPANY.”

Helpful Report

Posted 2 weeks ago

“Brought a vehicle. Was told it had new brakes great condition. On drive home tyre pressure came on and my brakes squeaked after getting professional inspection from multiple mechanics Turns out need new tyre and brakes have not been changed and will need changing. Tried contacting motoring world refused repair with warranty. Awful awful company will never shop with them again and will tell everyone I know not to either.”

Helpful Report

Posted 3 weeks ago

“They sell ex rentals here terrorised cars”

Helpful Report

Posted 3 weeks ago

“Absolutely shocking. Bought a car in January. Paid for the full Big Assist Warranty. Drove it next day and found four electrical faults. Tried calling - no one picks up. Stayed in a queue for hours and then voice said there are no agents available and phone went dead. Went in in person next week and was given a date two months hence for a diagnostic appointment - miles away in Kent. I waited 2 months, took a day off work and drove all the way there. Had to wait two hours to be told there was an electrical fault. Was then emailed next day to say they had an expert coming in the following week to fix the car -what was my availability? I quickly sent them some times I could come - never heard from them again. Sent four reminder emails, nothing. Called, no one picked up. Still driving my car with faults. Shocking.”

Helpful Report

Posted 3 weeks ago

“Purchased the vehicle with a fresh MOT day after collection found lots of faults and then find out the engine is overheating and the head gasket has gone. They are refusing repairs. I’m now left with a massive bill for repairs. Disgusting behaviour from a company this big”

Helpful Report

Posted 3 weeks ago

“All the problems customers are having with big motoring world NEW WAY TO SOLVE THEM RING THE OWNER Peter his number is 07889731732 Hope this helps”

Helpful Report

Posted 1 month ago

“Walked in and was told I couldn’t look at the cars - I had to sit down with a sales person! Who buys a car without being able to peruse the range!! Dreadful”

Helpful Report

Posted 1 month ago

“If I could I would give 0 stars. Avoid this company and don’t trust reviews on Trustpilot as they using customers data and write their own 5*reviews. And if you decide to go and buy a car from them anyway, be aware of hidden products which they won’t inform you about They are hidden in documents (which btw they won’t print out for you even if you ask) and they only pass you tablet to sign them. When we tried to read them the sales person always hold the tablet and just said oh this is just this and that and all the time hold the tablet so we couldn’t scroll through them. We only found out when we got home and printed all of them, just to find out that 1 of them we can’t cancel. Customer service 0 points, that would be for a long story - whole experience very bad. Also we saw the advertisement for our old car they are selling now and not everything what they say about it is true. So someone who will buy it will be disappointed.”

Helpful Report

Posted 1 month ago

Big Motoring World is rated 3.6 based on 258 reviews