BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 939 Reviews

88 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 939 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01993 880287

Write Your review

Tell us how BIBO Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my bibo, I’ve had it for five years now with no problems at all. Lovely fresh water every time”

Helpful Report

Posted 1 year ago

“Bibo are great for clean water, with fantastic customer service. They always respond immediately to any queries.”

Helpful Report

Posted 1 year ago

“Really pleased with the machine, hot water and chilled water on demand is great. Couple of improvements I would make though. I would like to see a visual countdown or 1,2,3 presses depending on cup size when using the cup button. Not all of our cups are the same size and don't want to keep changing the setting for cup size. Also the drip tray. I think it would be better with a sliding height adjust function rather than on or off for larger cups/glasses. Otherwise cannot fault the bibo water dispenser”

Helpful Report

Posted 1 year ago

“We have had a BIBO for quite a few years now and are VERY pleased with it. Very few problems, but the couple we have had over the years have been sorted quickly and efficiently by their very helpful staff.”

Helpful Report

Posted 2 years ago

“Excellent service and excellent product Well worth the money”

Helpful Report

Posted 2 years ago

“Great service, cylinders arrive promptly and refunds always come through for empties.”

Helpful Report

Posted 2 years ago

“Easy installation and operation. Seems to be working well so far, which hopefully it will do for many years to come”

Helpful Report

Posted 2 years ago

“I bought my Bibo when I was living in South Africa and love it so much and the convenience that I shipped it with my household effects when I moved back to the UK! Both Bibo SA and here in the UK have always been excellent with advice when requested. I would highly recommend having one.”

Helpful Report

Posted 2 years ago

“Usually very efficient. Slight hiccough this time in that collection was ready at your premises but was not collected. Had to phone to find out what had happened when nothing arrived”

Helpful Report

Posted 2 years ago

“Seemed like a good idea but it is far from it. It constantly keeps boiling. You can put it on to sleep mode but then that means you can’t get cold water. You then turn it on to get cold filter water but then it stars boiling again and by the time you have filled a glass it’s near enough boiled when you don’t want it to. It states that it is environmentally friendly but how can this be if it constantly boils every couple of minutes. We mentioned it to customer services but they were not that bothered. The filters are just too expensive so we have gone back to a good old fashioned kettle. They look good but they are definitely not worth it the money.”

Helpful Report

Posted 2 years ago

Thanks for your feedback. The BIBO will heat your water to 98°C and then over around half an hour, it will drop down to 88°C. When it gets to 88°C it will heat the water to its store temperature of 96°C. It isn't boiling the water from cold every time and heating water is a linear relationship in terms of the amount of energy it requires. Our heating cycle is far more efficient than boiling a kettle from stone cold and uses far less energy in each of its reheating cycles. The reheating cycle is only a matter of seconds. Unlike our power on/off mode, whilst in sleep mode, the BIBO's chilling system continues to work which means when you wake it up, you will have chilled water instantly available. :) There is also a separate heating switch on the back of the BIBO should you wish to stop the heating system altogether.

Posted 2 years ago

“Better than expected … fabulous piece of tech … love it can not recommend enough”

Helpful Report

Posted 2 years ago

“I was given a BiboFizz for Christmas and I loved it so much I bought my sister one. No more plastic waste and instant fizzy water, win-win. I didn't want to buy SodaStream because of where they are made so I was delighted to find Bibo Water are based in UK. It's easy to use, no plugs required and is a neat design. I'm very happy with mine.”

Helpful Report

Posted 2 years ago

“Superb machine, now that I have had one there is no way that I could be without one. Great tasting water hot or cold, even seems to improve vegetables cooked in the water from the Bibo. I can honestly say that the Bibo provides the best tasting water that I have tried, beats bottled water any day.”

Helpful Report

Posted 2 years ago

“Very easy to use instant hot water and filtered cold water. We have had ours a few years and still love it”

Helpful Report

Posted 2 years ago

“The product is beautiful! We were impressed by the colour and how elegant it was. Very user-friendly and easy to manipulate.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback!

Posted 2 years ago

“I had a Bibo classic from 2012 when the machine was reliable and the customer service excellent. In 2020 I replaced it with a new Bibo classic which has been an entirely different experience. This machine had multiple problems mainly relating to water leaks and now the customer service by Bibo has deteriorated and is now terrible. Firstly, getting an engineer visit (paid upfront) for a repair takes a week or much more and secondly my machine ended up beyond economic repair after I followed advice given by a customer advisor whilst awaiting a repair. Bibo refused to accept responsibility for this and expected me to pay for a further repair. My patience and tolerance have now expired for this company and I am now seeking an alternative supplier with more reliable machines and better customer support/service. I have moved from being a strong advocate for this company to a position where I could not in good faith recommend their products.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, John. I am terribly sorry you have not been happy with the service you have received from us. I can see you purchased your first BIBO in 2012 and your replacement BIBO in 2018. Our customer service team are trained to a high level on remote technical diagnosis and it is always based on the information we are provided, but as I am sure you can appreciate, the remote nature of this diagnosis means it can never be 100% guaranteed. We offer remote diagnosis to provide our out of warranty customers with many options for repair - we offer self-repair as an option for example which I can see you decided to take us up on. It is super unfortunate that during this self-repair a component broke which meant the unit needed to come back to our technical centre to ensure a successful fix!

Posted 2 years ago

“The Bibo machine was very good for my wife who had kidney problems, it's lovely to have cold pure water and hot drinks available at a moment's notice, excellent and freindly service too 🙂👍”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback! We are so pleased to hear it has been a great addition for your family. :)

Posted 2 years ago

“Had my bibo about 10years Bought it because my husband had kidney problems He dies just over 2yrs ago It was a godsend for him And we were very happy with all jonathon was always so helpful but I must admit I'm finding the cost now a struggle”

Helpful Report

Posted 2 years ago

Thanks for your lovely feedback. We are always very careful to ensure that our services continue to represent great value when compared to our competitors and we have many maintenance options! :)

Posted 2 years ago

“Bibo provides us with instant hot water and filtered cold water. This is a greta asset to a busy staffroom.”

Helpful Report

Posted 2 years ago

Great to hear this is a good addition to your workplace!

Posted 2 years ago

“Carbonated water without plastic bottle waste using less processes / transportation- gotta be a good thing. Costs a shade more- but buying gas canisters is speedy and efficient. BIBO customer service is very efficient.”

Helpful Report

Posted 2 years ago

Great to hear you are enjoying your BIBO Fizz and have reduced your single-use plastic waste!

Posted 2 years ago

BIBO Water is rated 4.5 based on 939 reviews