BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 939 Reviews

88 %

of reviewers recommend BIBO Water

Company Reviews

Metrics

Info

4.5

Based on 939 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed for filter and cleaning pack on 17th June. Still not received on 1st July inspire of chasing by email and phone. Very disappointed with customer service.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am sorry for the delay with your recent Filter Pack delivery. I can see that a member of the team contacted you on Monday in response to your telephone message, to advise you of the delay we are currently experiencing with our shipment. I can confirm that your order will be leaving us on Monday to be with you Tuesday. Please accept our apologies for the inconvenience caused. BIBO

Posted 1 year ago

“What a brilliant little machine.. We could not live without it and would never go back to a kettle.”

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Posted 1 year ago

Thank you for your feedback! We love to hear that you are enjoying your BIBO :-)

Posted 1 year ago

“Great product best buy ever would not be without it. Looks good in the kitchen as well”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are thrilled that you are enjoying your BIBO :-)

Posted 1 year ago

“Keep coming back as they're a UK business and offer great customer service and value”

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Posted 1 year ago

Thank you for your feedback and your loyal custom! We are really pleased that you are enjoying your BIBO :-)

Posted 1 year ago

“Excellent service and nice tasting water! My only complaint is that I wished I did not have to remove that piece where the cup rests every time I want to fill my water bottle (which is very often ;) ). Other than that I am very happy.”

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Posted 1 year ago

Thank you for your feedback. We're really pleased that you are enjoying your new BIBO :-)

Posted 1 year ago

“good with orders and refunds always quick”

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Posted 1 year ago

Thank you for your positive feedback :-)

Posted 1 year ago

“Love it. The installation was easy, I love the taste of my mains water now. Instantly chilled and boiling water. Would have liked a metallic hot pink colour but settled on purple.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Your BIBO looks great in its new home. We're really pleased to hear that you're enjoying it :-)

Posted 1 year ago

“Great machine instant hot and cold water. No waiting for a kettle. Looks great too”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're thrilled to hear you are enjoying your new BIBO :-)

Posted 1 year ago

“The design is flawed, you provide a panel with touch-sensitive buttons. however when steam is produced from hot water the screen is not usable, resulting in hot water spilling everywhere from the overfill. I sent this in a chat with your support team but no one responded.”

Helpful Report

Posted 1 year ago

“I love the idea of pure cold water on tap I have had my Bibo for a couple of years I work as a astrophysicist for Nasa Neo UK and my work can take me too the early hours so having a cold filtered water and kettle in one is brilliant”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you love your BIBO :-)

Posted 1 year ago

“The issue is with the customer services. They took several weeks to deliver. The machine was installed OK (technician very capable and nice) but the UV lamp started to fail, I call customer services and sent 3 emails without getting a response back. I now want to cancel and return the machine and there is not response either.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to hear that you are not entirely happy with your BIBO. I can see that your original emails were not sent directly to our team, which is why we were unable to respond to you right away. I can see that you have now spoken with our Customer Service Team, however, if there is anything else we can assist you with, please do not hesitate to contact us!

Posted 1 year ago

“Hard credit check.”

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Posted 1 year ago

“Not installed yet but so far so good 👍🏼”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're pleased to hear that you have had a positive experience with us, and hope that you are now enjoying your new BIBO!

Posted 1 year ago

“I still haven’t been contacted to get this installed. I’ve paid over £100 out over a week ago and not heard anything regarding installation.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are very sorry to hear that you have not yet been contacted with regards to installation. We are doing our utmost to schedule this with our technical partners for you. We will be in touch with you as soon as we can to confirm. Please accept our full apologies for the disappointment caused. BIBO

Posted 1 year ago

“The sparkling water is excellent and the device ea. Better communication neededsy to use. However, the process for returning cylinders and receiving a refund of the deposit took 3 phone calls to clarify and I still have to wait for my credit card statement to see if the returned cylinders have arrived and my refund credited”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really happy to hear that you are pleased with the BIBO Fizz! We will take your comments regarding the refund procedure on board and see where we can make improvements :-)

Posted 1 year ago

“Really great company to deal with. They do what they say, and always with a smile! Great products too. I must have saved 200 plastic bottles by using my Bibo-Fizz!”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're so pleased that you are happy with your BIBO :-)

Posted 1 year ago

“best thing besides the hot water tap we have ever brought, no wasting time and energy, filling the kettle just put the cup in the place where it goes, press button and it is done just like that!! did not know they existed should have had 1 years ago, would recommend to one and all, absolutely fantastic!!”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback. We are so pleased that you are enjoying your BIBO!

Posted 1 year ago

“Our new BIBO should have been delivered & fitted on Friday 13th May, we ordered on Sunday 1st May & paid the full £500+, myself & my husband both took half days off as we didnt get a time slot to know when your engineer was calling to do the fitting..........NO engineer turned up at all. Great customer service.......NOT......no phone call to explain why no engineer came.......we are both very disgusted......i am self-employed so lost a full afternoon of pay. We have e-mailed you & are hoping to get an expiation Monday & an urgent new fitting day!!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are really sorry to hear of your disappointment with your recent BIBO purchase. This is not the level of service we would expect our customers to receive. I can see that an installation date has now been confirmed, and the cost of installation has been refunded as a way of an apology for the inconvenience caused.

Posted 1 year ago

“Love this bibo instant hot and cold filtered water at the touch of a button I have always had a Britta filter jug and I. Couldn’t tast any different but with the bibo coffee tast a lot better”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you are happy with your BIBO :-)

Posted 1 year ago

“Am unable to write a review of the equipment as we are still awaiting for the installation. Reveived one call giving us less than 24 hours notice of an engineers appointment which was too short notice to make arrangements. Have received no further contact since. The installation charges and first payment was made some time ago.”

Helpful Report

Posted 1 year ago

Hi Tina, many thanks for your feedback. All of our installation appointments are booked in within 7-10 working days from the date of your order and I can see your installation is booked in today which is within this timeframe. :) I am sorry that the earlier appointment wasn't suitable but it's great to see you are available today for the installation!

Posted 1 year ago

BIBO Water is rated 4.5 based on 939 reviews