British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.33

1.3 Rating 329 Reviews

6 %

of reviewers recommend British Heart Foundation

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1.3

Based on 329 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

Nick Booth

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

Anonymous

British Heart Foundation 1 star review on 21st January 2023

Anonymous

British Heart Foundation 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

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“Absolutely ridiculous have a 2 seater setter and a poof from DFS absolutely no tears or stains whatsoever and they refused to take as it was a little faded, well they said it was !! Unbelievable!! Charity is charity”

Helpful Report

Posted 1 week ago

“Failed to ring 30 minutes before arriving as promised and then refused a perfectly good bed because we had not dismantled the frame. If they had told us beforehand that we should do this we would have done so. Will.donate elsewhere in future.”

Helpful Report

Posted 2 weeks ago

“Excellent service today from BHS Bolton. Kept me up to date on collection times. When they arrived they removed quite a large amount of furniture carefully and quickly without any damage. I will definitely use them again.”

Helpful Report

Posted 2 weeks ago

“Good quality furniture with fire safety certs. Brand new electrical items including TV's with manuals. Disrespectful approach to assessing content of house. Want £600 from us to do the clearance. Was one of our preferred charities but won't be donating anymore.”

Helpful Report

Posted 2 weeks ago

“Hi, sorry to say this but I tried donating 8 bags of nice quality clothes and electrical items for home collection. Total waste of time as I was told its not worth their while to collect. Very misleading as I wasn't told this when I made my online booking. Very rude!”

Helpful Report

Posted 2 weeks ago

“0 stars would be better.should of read the reviews first.just been waiting 7 hrs for the swindon store to come and collect 2 very good leather settees .they didnt bother showing up,even after me phoning them twice and being assured they were on their way.landfill it is then.dont waste your time with british heart foundation,utter waste of space”

Helpful Report

Posted 3 weeks ago

“First day they did not come, did not bother to call or ring the bell. Second day they came, were very rude and aggressive , saying they will not do the job. Refused to take a good mattress because it could not be sold. Fair enough. Would possible been better to know this before. Maybe a video call since we called to arrange this anyway ? Forgot part of the other thing I was donating in the elevator.... I'd say very bed experience, it stressed me out. One of the guys who came to collect was terribly rude.”

Helpful Report

Posted 3 weeks ago

“I was looking for an unreliable button to press. I waited in from 09:00/17:00 today nobody bothered to come to uplift or contact although they had my mobile BHF your loss also after reading the reviews I'm glad you never arrived.”

Helpful Report

Posted 1 month ago

“I'm disappointed to see that the area I thought was pleasant and welcoming is in fact a place where people are nice to you and throw bad comments behind your back.”

Helpful Report

Posted 1 month ago

“Same as the rest, perfectly fine sofa to donate that they simply couldn't be arsed to move after waiting in all day. If they are going to be this picky, they need to do a video review or similar to save people's time. Was my charity of choice. No longer.”

Helpful Report

Posted 1 month ago

“Don't understand why BHF came in the first place. Clear from the outset they didn't want to be here, let alone collect anything. Mentioned stains on the underside of sofa they were supposed to be collecting! Given litany of dreadful reviews, you'd think they'd do something to improve relationship with supporters wanting to donate goods. I suspect that BHF doesn't need to funds so has decided to treat its donors poorly.”

Helpful Report

Posted 1 month ago

“bought a wardrobe. ridiculous amount of assembly effort, even requiring an impact driver to get half the screws to bed in (not a ‘screwdriver’ as per diagram) may as well have just given us a tree trunk and told us to build one from that. Be warned: if you aren’t half competent at carpentry and own a nice collection of dewalt power tools, putting them together will be a nightmare. IKEA they certainly aren’t.”

Helpful Report

Posted 1 month ago

“What is wrong with BHF? Refused my items, sorry didn't know you only take brand new. Nothing wrong with it, it would save someone sleeping on the floor. The drivers were do rude and started to lift my hall cupboard that was not bring donated. I will never be donating to them again which is sad because I have used them to buy stuff as well as donate. Awful service and attitude 😖”

Helpful Report

Posted 1 month ago

“Had a 2 seater sofa to donate, colour was a little faded but otherwise nothing wrong with it, was a good quality M&S sofa. I contacted BHF as a last resort as other charities didnt have space - I'd had issues with BHF either not turning up at all or refusing saying stuff isnt saleable but I'D BOUGHT IT OFF THEM IN THE SAME CONDITION IN THE FIRST PLACE so I hoped theyd take it. I'd taken the day off work to wait in for them, fingers crossed theyd turn up, they did but of course they refused to take it. I was moving home and needed it gone quickly so then had to pay nearly £100 for someone to dispose of a perfectly good sofa instead. Such a shameful waste and so frustrating! Wont bother with BHF again.”

Helpful Report

Posted 1 month ago

“I had a small American fridge freezer that worked perfectly and was in very good condition and rather than sell it, decided to donate to BHF. Phoned up and explained the size, also gave measurements on the donation form online. When the 2 guys arrived in the van they were rude and unhelpful saying it was too heavy to move and they had no equipment to move it. My husband offered to get it to the front door but they clearly were not interested and couldn’t be bothered. Having had a previous bad experience where a table and chairs were just thrown in the back of the van I will NEVER donate again!”

Helpful Report

Posted 1 month ago

“I would even give 1 star I would give zero stars like all reviews they refuse you not take the items you giving away free. I had booked for coffee table hifi and dressing which they said no too only because it’s been painted And you buy from it’s a joke too I live just down 1 road they charge you £25-30 I would give people free on FACEBOOK than these which I didn’t rude”

Helpful Report

Posted 1 month ago

“Really awful my uncle has passed and he wanted his furniture to go to BHF so I booked a slot saying I was 2.5 hours away they said they could not give me a time slot but would ring 30 mins beforehand so I arranged if I was not there then the estate agents would let them in, no phone call came arrived at 10.50 with note on door saying missed you . Was told they could not comeback even though I had travelled all that way, they were rude unhelpful and said they did ring I had no missed call or messsge, I am glad the furniture has not gone to them. The staff were extremely unhelpful and no compassion whatsoever will not be using them or going in their shops ever again”

Helpful Report

Posted 1 month ago

“Visited Hartlepool branch today with a disabled gentleman I care for he wanted to purchase a desk priced at 40 pounds the lady informed me it was thirty pounds to deliver not even a mile up the road so it would of cost him 79 pounds absolutely shocking delivery prices considering this is a charity and the lady’s attitude was well if you don’t want to pay then so be it very abrupt and unfriendly staff will not be visiting again”

Helpful Report

Posted 2 months ago

“Booked a collection for the BHF to collect 2 x sofa's which we paid in the region of £2000 for. Granted it was 18 years old but they point blank refused to take it due to staining and a small rip in a cushion. Surely they would make a few hundred as it is still good and in useable condition? We are now stuck with 2 old sofa's and have a new one arriving tomorrow so has left us in a position!!!! Staff attitude is also not the best considering we are giving it away for FREEI I will never deal with the BHF ever again and would question exactly what their 'research' entails in any case.....”

Helpful Report

Posted 2 months ago

“Booked a collection for a wonderful sofa which was in good condition, due to the texture of the sofa, they mentioned it got stained and denied taking them for charity. I will never buy from BHF. We had bought so many furnitures from BHF earlier so thought of giving this good one.”

Helpful Report

Posted 2 months ago

British Heart Foundation is rated 1.3 based on 329 reviews