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B&H Photo Reviews

4.7 Rating 1,402 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

4.7

Based on 1,402 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Le choix chez B&H est incomparable, y compris les trésors du département du matériel usagé. Le processus de commande est fluide, rapide et simple, y compris du Canada. Mes commandes précédentes sont toujours arrivées dans les délais. The B&H choice is incomparable, including treasures from the used equipment department. The ordering process is smooth, fast and simple, including from Canada. My previous orders have always arrived on time.”

Posted 4 days ago

“I found B&H years ago by chance & never went anyplace else after that. Great service, good phone contact for the one problem I had, which was really with a manufacturer but B&H helped with it.”

Posted 4 days ago

“Best photo store, by far. I've been a satisfied customer for more than 40 years. Great selection and prices. Quick delivery. Customer service, when needed, was always pleasant and handled the one or two returns I've made without hassle. Above all, they are an ethical business that you can trust. Today I ordered a spike for my not-so-popular branded monopod; it was in stock. How about that. I shouldn't be surprised.”

Posted 5 days ago

“I have been a longtime customer of B & H. My husband and I are both photographers and we have bought in the thousands of dollars of equipment from them. Eager to sell to you, but very reluctant to take returns. Always it will work out in their favor not in yours. For the eclipse, they bundled free glasses with lens filters. When we tried to return the filters which were gifts for other people, they charged us a 1/3 of the original price as a fee simply because we wanted to return them. I’m tired of businesses who are only concerned about taking your money not about providing customer service.”

Posted 6 days ago

Hello. Thank you for your order. We regret your dissatisfaction. I would like to look into this for you. Please reach out to me at gngai@bhphoto.com and provide your order B&H order# and reference to this review. ~Geoffrey Ngai / B&H Photo-Video

Posted 6 days ago

“very fast delivery”

Posted 1 week ago

“Easy to make and complete order. Thank you.”

Posted 1 week ago

“I and my family have used B&H Photo for many years. We have always been delighted with the products and delivery they have provided. Thy are a trusted supplier for us.”

Posted 1 week ago

“I've been buying from B&H since the 1970's - great company.”

Posted 1 week ago

“This is the best place to order from, very professional.”

Posted 1 week ago

“Always easy to place an order online and great speed in handling and shipping! Rockstars!!! Keep up the great customer service!!!”

Posted 2 weeks ago

“Always great customer experience.”

Posted 2 weeks ago

“Minor web-site issue. If you leave it o'night, it demands a re-entered password but does not accept it. Fully logged out, which is reasonable, not just suspended. Please correct this minor point. Otherwise, a great site and a great emporium.”

Posted 2 weeks ago

“It should be 5 stars but payment proved tricky between the card number being auto entered wrongly (website error) and then the card company refusing first time round. But rest of site and range of goods (and prices) are excellent.”

Posted 2 weeks ago

“For the items I bought, B&H beat Amazon in price. Sweet.”

Posted 3 weeks ago

“Always confident about purchasing from B&H.”

Posted 3 weeks ago

“Great product, attractive price, easy ordering, and quick delivery! What else can anyone ask?”

Posted 3 weeks ago

“Always excellence with the good ole B&H!! Thank you, Joe McDonald McDonald's Studio”

Posted 3 weeks ago

“East online order and payment process. Always fast delivery.”

Posted 4 weeks ago

“i dont know about returns but buying is easy and efficient”

Posted 4 weeks ago

“Excellent online experience. Easy to do.”

Posted 1 month ago

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B&H Photo is rated 4.7 based on 1,402 reviews