“Very happy with the sign up on line process to date. Gas inspections have been done, certificates issued and communication is good. Not fair to give 5* at the moment as no call outs have been needed so not sure how this part of the business operates but certainly have no regrets in moving three properties to 'better home cover' so far and will move the rest over as they are due for renewal if the service continues as it is. Have communicated via email and phone.”
“Just signed up to this service through membership of the Scottish Association of Landlords (SAL). The price and level of service provided is better than our previous provider (Scottish Gas) and has meant a saving of 30% with an enhanced service. The sign up process has been straight forward too.”
“The first time an appointment was made for a company to service my gas boiler, and issue a "landlord's gas safety certificate", the contractor (Ecoten Ltd.) failed to turn up; and I am still waiting for either an apology, or explanation, for their unprofessional conduct.
However, a subsequent appointment was made with a different contractor (Bazbourne Plumbing & Heating Co.) with no such problems. I would be happy to recommend both Bazbourne', and Better Home Cover.”