“So far a poor experience having signed up for the first time as a result of my membership of the NRLA.
They seem to be incapable of reading and understanding my query, and what's more, the telephone contact details in their email is also not their's. Impossible to deal with.”
We are terribly sorry that we did not get it right this time.
Of course, we would never provide an incorrect number to our customers intentionally. The confusion arose from your query relating to making claims from abroad. Our 0800 number is able to receive calls from abroad.
The Email signature displayed the number of our sister company Better Home Company and this was clarified immediately.
We apologise for this error and hope to show our passion for our customers in all further communications.
Better Home Cover