This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Toilet only a few years old and already needs a part to fix the flush for the 2nd time. After a week of emails to try and get the problem identified I gave up and called a plumber. It is the same part he had to replace in November 2017 and only had a 12 month warranty. and what is worse the part will be at least 6 weeks before it is in stock. As it is a fitted unit combining a sink and toilet there is no other part that will do the job I am seriously considering replacing the whole unit just to be rid of better bathrooms."
"I have purchased a bathroom £4000, not all items delivered, not informed they would not deliver upstairs,! I live in a flat, damaged box, wrong order number on a few items , I paid for the best what am i getting in different product code ! delivery men excellent, customer service very poor, no email contact, have to wait on queuing system to customer service, very frustrating, ask for a manager there isn't any, there is no one to sort queries out, repetitive that is the policy nothing can be done, no refunds its policy, they have you stitched up no matter what you choose to do."
"overall poor quality for the price we paid ie taps poor pressure have returned the basin mixer but can't be bothered with the hassel of removing the bath taps,bath panel flimsy and uneven."
"They Didn't, but lets see what happens in a couple of weeks when delivery is made."
"Don’t buy from Better Bathrooms, the worse company ever. Spent what is a lot of money to me. Arranged a delivery date, stayed in waiting all day, no delivery. Phone customer services, and find some items are out of stock. Not one phone call or email to let me know. They haven’t got even basic customer service. The hard sell in the showroom, but they don’t tell you all the facts. Then when you speak to customer services, they say “you should have read the small print “. Once they have your money they don’t give a s@#t. Look at the amount of 1 star reviews, it tells you something, unfortunately I didn’t read the reviews before spending my hard earned cash. Go somewhere else, you have been warned"
"Prompt service good communications"
"Very polite delivered o time"
"Good service very helpfull"