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BES.co.uk Reviews

4.7 Rating 6,369 Reviews

94 %

of reviewers recommend BES.co.uk

Company Reviews

Product Reviews

4.7

Based on 6,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I am happy with the gas valve although it hasn't been fitted yet. Not happy with the delivery. It was left in my porch for two days even though there is a note on the glass to say do not leave in porch. Please speak to the courier, as Amazon are aware of my delivery instructions. Thank you”

Posted 4 years ago

“Very pleased with my order, came on wright time and date stated. Many Thanks”

Posted 4 years ago

“Only on receipt of the end caps I had ordered did I realise why the delivery charge was so high. A bulky and heavy catalogue, which I am unlikely to ever use in future, was included and the delivery was made by a courier (in this case a small package by Royal Mail would have been enough). Perhaps receiving the catalogue could be made optional. I was also not impressed to receive the goods wrapped in TWO plastic bags.”

Posted 4 years ago

“Good product at a good price. Pointlessly sent me a huge catalogue which is a waste of paper and meant a single pipe fitting got sent in a massive box.”

Posted 4 years ago

“Product was perfect and easy to install. Delivery was a little slow however.”

Posted 4 years ago

“BES had the parts I needed at a good price. Order completed accurately and delivered promptly.”

Posted 4 years ago

“I made a very small purchase - a meter box latch. The product was absolutely fine and no complaints. However the cost was doubled by postage a packing. It was clear why when it arrived as rather than popping it in a small envelope with a 70p first class stamp it was sent in a large box, most of the weight of which was a catalogue. Also annoying that it was sent UPS as that meant it was not left when they tried to deliver when I was out. Having said that I knew what I was paying when I bought it. Mostly irritated that delivery was delayed because a £4.35 + VAT purchase (plus £4.95 + VAT postage) could not just be left in the porch, or if in senbsible packing be put through the letterbox.”

Posted 4 years ago

“Good overall experience, my order was delivered to the wrong address causing me hassle but customer services was great and got UPS to call me so I would use again.”

Posted 4 years ago

“product showed up as and when stated. many thanks”

Posted 4 years ago

“My order for some reason was split into two parts, one part arrived with me on time the other part of the order for some reason got sent to Northampton. BES were very apologetic and it all turned up early the next day. Everything was present and correct. I think it was a courier issue and not BES themselves.”

Posted 4 years ago

“Very helpful service over the telephone and a great selection of products however the website is a bit slow and unresponsive”

Posted 4 years ago

“The goods were fine and exactly right for the job. Only problem for those of us that live in even slightly difficult places to find is that most courier companies are pretty useless. Took 4 extra days for delivery. For small packages the Royal Mail postman is by far the most reliable!”

Posted 4 years ago

“Good and prompt service”

Posted 4 years ago

“Quick delivery, good for hard to get items not available locally. Website not always easy to search though.”

Posted 4 years ago

“Item as described. Great service”

Posted 4 years ago

“Item arrived quickly , good service at a fairly reasonable price, thankyou.”

Posted 4 years ago

“Arrived on time good communication”

Posted 4 years ago

“Good selection of products. Easy to use web site and quick delivery”

Posted 4 years ago

“good service and fast delivery”

Posted 4 years ago

“Bes service is great only downside is ups delivery”

Posted 4 years ago

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BES.co.uk is rated 4.7 based on 6,369 reviews