BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,370 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,370 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good adverts but you can't deliver.with no reason to the customer. Shame really we could have done a lot of business together but not now.”

Helpful Report

Posted 3 years ago

“The first call was answered very curtly, and put through to sales, who failed to understand the fitting I needed for a garden hose for use on an allotment. The hoses I bought were half and inch, but the three fittings I also bought were for a three quartersof an inch. The salesman told me it was not possible to change. I have ordered from a different firm, but spent £50 at BES, but never again, nor my colleagues. Rob Harrower”

Helpful Report

Posted 3 years ago

“Ordered an outdoor tap kit and paid for next day delivery. When it didn’t come the next day, I called BES. The lady on the phone said, that’s because they are out of stock. When I asked about just refunding the next day delivery charge, she said this would not be possible. Poor communication, lady on the phone had clearly heard this before, sounded very fed up. Cancelled the full order yet I’ve still not been refunded.”

Helpful Report

Posted 4 years ago

“Hi order number DDPP 100338204 despatch date 07/04/20 next day delivery That’s laughable this will be the third time I will have rang my was just a small order would I trust them with a big one I let you decide”

Helpful Report

Posted 4 years ago

“Delivery was supposed to traceable. Git message at 7.30pm that the delivery address was incorrect, checked all documents this was not the case. The parcel was supposed to be deliver Wednesday, it was not dispatched until that day and it did not turn up!”

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Posted 4 years ago

“Ordered gas pipe ,then received call staying it would be next month befor they. could supply or I could pay more for a different size, complete bollox,sooner go without than try them again”

Helpful Report

Posted 4 years ago

“Voi vollere una recensione ma neanche l’ordine non mi avette consegnato. Avette preso i soldi ma la consegna non e mai avenuta Vergogna”

Helpful Report

Posted 4 years ago

“Ordered a meter it didn’t arrive, no contact from the vendor to explain why. Hope this can get resolved quickly.”

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Posted 4 years ago

“I would be happy to write a review, IF I had received the BES delivery! I have had NO acknowledgement of my order at all.”

Helpful Report

Posted 4 years ago

“Can't rate this as after I purchased some gloves I was told you did not have any in stock. Still waiting for my money to be refunded.”

Helpful Report

Posted 4 years ago

“I am a gas engineer and ordered an item which was faulty, so i returned it. After almost a month still waiting for refund. Absolutely rubbish customer service.”

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Posted 4 years ago

“How does one order?”

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Posted 4 years ago

“Supposedly delivered on Friday but I've been checking for deliveries every day and it has not turned up. Presume it has been delivered to the wrong address as the delivery tracker says it has been delivered. I have checked with neighbours but they haven't received it, considering reordering from another supplier.”

Helpful Report

Posted 4 years ago

Many thanks for your message. As discussed when we just spoke, if you could clarify with your neighbours if they have seen the package before your query is passed to our Customer Services. Best wishes, BES

Posted 4 years ago

“I don't receive it until today,.30th March 2020.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We spoke to you and apologised that our courier had originally sent your delivery to the wrong address. This was sorted immediately. We are sorry for any inconvenience. Regards, BES

Posted 4 years ago

“I still have not received my order which was despatched on 20/03/2020 and am unable to track it through UPS as they are not answering any calls or giving details on their website”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry that your delivery has been returned to BES via UPS. The current COVID19 situation has impacted your delivery. We are sorry for the inconvenience. Regards, BES

Posted 4 years ago

“Couldn't pay for my order because I was waiting to be contacted regarding international shipping costs. But this never happend so I am giving 1 star because there was no service to review!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry that you have not received an update (we will investigate) The COVID19 pandemic has impacted international deliveries, however, we will establish rates and the best course of action given the circumstances. Thank you for your patience in these unprecedented times. Regards, BES

Posted 4 years ago

“I paid an increased delivery charge for Saturday delivery. My package arrived Tuesday thereafter. I understand in the current climate that delays can happen, but after asking for a refund on the delivery surcharge via your contact us page, I have been completely ignored for one whole week - unacceptable!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. A refund was issued on 31st March via Paypal. Regards, BES

Posted 4 years ago

“Haven’t received my goods yet!! Shouldn’t you know this???? William”

Helpful Report

Posted 4 years ago

Many thanks for your message. We have tried calling you to discuss your delivery but have been unable to get to speak to you to you. Please call sales on 0121 322 6400. Best wishes, BES.

Posted 4 years ago

“Dreadful business. Misleading sales pitch, tie you up into a 3 year contract with extortionate exit fees. Heavy handed, big business tactics, not at all flexible, the worst of the worst. Avoid at all cost. Never again.”

Helpful Report

Posted 4 years ago

Mr Harvey, We are very confused by your review. Given your comments we suspect you have muddled BES Utilities (Lancashire) with BES in Birmingham. We do NOT sell 3 year contracts with exit fees as we are not an energy provider but a merchant. Please note that these companies are completely separate organisations with similar names. We have checked our database and you do not appear as a customer of BES (Plumbing, heating and gas supplies) so we would appreciate it if you could remove your posted review as it's misleading for our customers. Regards, BES (Birmingham)

Posted 4 years ago

“Hi. There were parts missing from the cistern. 1. Pin which held ball cock arm. 2.There was no overflow attachment for the overflow pipe. 3.Wrong handle lever arm (lever arm square hole to small for handle to fit into. I am no plumber,but if I did not have the old tank I was replacing I would have not been able to complete the job which would have left me in a fix. Obviously because of this I can only give negative feedback. I did not get in touch with company I just finished the job and left it at that. I would not use company again as it would be to risky to not have all the parts I would order and pay for.”

Helpful Report

Posted 4 years ago

Kim Brimfield, Thank you for your feedback. We apologise for any inconvenience. Macdee is a quality brand and so we were surprised by your findings. Nevertheless our purchasing team will relay at their next meeting. Sincere apologies. BES

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,370 reviews