Name: BES.co.uk
Rating: 4.70

“Delivery not on time, paid for Saturday delivery didn’t receive it until Monday.”

Posted 5 years ago

Thank you for your feedback. We are sorry that you experienced a delay. 99.1% of deliveries achieve next day status but unfortunately yours did not meet this standard. A refund has been issued for your Saturday delivery. Apologies. BES

Posted 5 years ago

“Gas identification tape on back order! Screwfix have it in stock why cant BES manage that? BES very happy to charge me for it but I am still waiting for the product (2 weeks). Not exactly an obscure item.”

Helpful Report

Posted 5 years ago

Many thanks for your message. A message has been left on your voicemail advising of your expected delivery for your Gas Tape. Any queries please call Sales on 0121 322 6400. Best wishes, BES.

Posted 5 years ago

“Found the website awkward to use and to order items. Delivery is very expensive and I still had to make a journey to collect the package from the nearest drop off point! Not very impressed!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry you had to collect your package from your nearest drop off point. BES provides FREE delivery for all items over £40. All delivery charges are transparent and remain consistent with other merchants in the plumbing, heating and gas supplies industry. Regards, BES Delete

Posted 5 years ago

“Hello, I have no problem about the product - it simple enough for not expecting so. But I am not happy with your delivery services; in placing the order a special query-box asked for instruction/information should no-one be present to accept the delivery. I stipulated clearly to leave the parcel in a safe-place by the front door - but no - the delivery driver could not be bothered! A re-delivery was then organised and again while no-one was present (just for 30min) the delivery was attempted but the instruction given for leaving the parcel were not respected; it was finally at the third attempt that I received the parcel. The point is; what was the point of specifically asking for instruction and then completely ignoring them. I hope in the future we will not need to go to the same process.”

Helpful Report

Posted 5 years ago

Many thanks for your message. Apologies that it took 3 attempts for you to receive your goods. Unfortunately whilst you are able to leave instructions for the delivery it is at the drivers discretion if they think it is safe for them to leave the goods. UPS one of our couriers do have the facility to have goods dropped off at a local collection point - as long as they are not long items, maybe this would be useful on your next order. Best wishes, BES.

Posted 5 years ago

“No invoice provided with order so now having to pay additional 20% due to not being able to offer as tax”

Helpful Report

Posted 5 years ago

Dear Mr Badham, Thank you for your feedback. We are sorry that you did not initially receive an invoice on your order of £2.86. Customer services will be able to arrange the invoice so you can claim back the VAT on the purchase. Regards, BES

Posted 5 years ago

“The finish of the door is a little rough. It wouldn’t close and lock properly until it had been trimmed up and adjusted.”

Helpful Report

Posted 5 years ago

Many thanks for your review. Apologies that the door would not close and lock properly, in the future if items are purchased and are not as they should be please call in and speak to customer services. Best wishes, BES.

Posted 5 years ago

“Very hard to leave feedback, every order we have placed has been delayed because of the courier”

Helpful Report

Posted 5 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 5 years ago

“My two last transactions TBH didn’t end well, I paid for a 12noin delivery it came after,my 2nd order was for Saturday it didn’t come at all, and they tried delivering it on Monday without clearing it with us weather someone would be in. So it was later dumped at an access point for us to collect. Not the best service. I don’t know who to blame Delivery service or BES but I’m doing business with BES and you offer a service that you can’t afford to meet.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. On your next order if a timed delivery is required and fails then please advise Customer Services on 0121 322 6400. Regards, BES

Posted 5 years ago

“I placed order on understanding of the promised next day delivery. Only 1 item arrived from the 5 ordered the next day. The remaining 4 items arrived 2 days after the order was placed. Not good enough if the parts were needed in an emergency or would completely hold a job up.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 5 years ago

“Easy to use website. Good prices. Unfortunately delivery was a let down. Due Monday....didn't arrive.....phoned BES customer service....will be delivered Tuesday.......not arrived by 1500hrs Tuesday....phoned again.....told delivered to collection point!!! I drove to collection point and collected item myself.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. We are sorry for any inconvenience. Regards, BES

Posted 5 years ago

“bought a gas bayonet blank from them, but it didn't fit, there was nothing on its web site to say what size fitting it was for,apparently there are two sizes, would have cost more to send it back than I paid for it, so cash wasted.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Sincere apologies that the Bayonet Blank did not fit. Please contact our Customer Services Dept. to return this product if you did wish to. Many thanks, BES

Posted 5 years ago

“Products good, prices good, delivery poor, should have got next working day delivery, but didn’t get delivered until following day, which held things up, also had a query about part missing, was promised this would be looked into, and missing part sent out, next day, still no sign of it.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. 99.5% of our deliveries arrive next day but unfortunately yours was one of the very few exceptions. Customer services advises that the missing inserts have been dispatched and received. We are sorry for any inconvenience. Regards, BES

Posted 5 years ago

“Items did not turn up next day, but the following day. I had to buy items somewhere else to fit as customer was expecting me. Technically this is the fault of UPS, not BES but for rural customers UPS are generally poor, I have had no problems with Fedex and DPD.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery was held up by one business day due to unforeseen circumstances. Apologies, BES

Posted 5 years ago

“I have no problem with BES or their customer service staff who tried to help me but DX who did the delivery failed to deliver as they promissed on day 1 and again on day 2. On day three they promissed to deliver before mid day but missed that deadline as well. they didn't phone me even though BES asked them to. Their strap line is "delivered exactly" this is clearly meant as a joke!”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery is one of the very few that did not arrive next day. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Apologies, BES

Posted 5 years ago

“Good selection of material, however delivery is very slow. Waiting over a week now for items to arrive and not first time. this has happened. Only use BES when no other source available.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that your goods have not been delivered. I can advise the goods were dispatched on 8th July and as the parcel was going to a PA30 address this has a 2 day delivery. When UPS has gone to deliver they did not have enough information on the address so this held up the delivery until we gave them more information. I can see that your package is expected for delivery today 16th July. Regards, BES

Posted 5 years ago

“A great company unfortunately I waited three days for a part I required, delivery service a joke, after 10 plus years of ordering I’m now cancelling my account. Very sad after being a loyal customer”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery is one of the very few that did not arrive next day. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Hopefully we will be able to redeem ourselves sometime in the future as instances like this are very rare. Apologies, BES

Posted 5 years ago

“The order that was due for delivery on Friday 22nd of June failed to arrive as the driver said he couldn't find the address..... Why didn't he simply ring us for directions? Someone had waited in all day too for this part so it was most annoying. We asked for this order to be redelivered with another order that was coming the very next day {saturday}. For some reason this couldn't be done? The saturday order came OK but then someone had to wait in again on the following Monday for the first order. Not impressed at all.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your Friday delivery is one of the very few that did not arrive next day. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise However, we are pleased that your Saturday order was received next day. It was unfortunate that we were unable redeliver your original order due to our fast turnaround when despatching deliveries. Please note we do offer a UPS Access Point facility so you can collect parcels if it is more convenient than waiting at home all day. Once again thank you for your feedback. Regards, BES

Posted 5 years ago

“I had no confirmation of the date of delivery and no confirmation that the parcel has been delivered to its destination. I keep going to the shop to collect. It will make life easier if UPS or yourselves send a message regarding the delivery date/time. Kind Regards”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and parcels are dispatched the same day they are placed. Your parcel is currently awaiting collection from Terry's Supermarket and will be held there for the next 4 days.

Posted 5 years ago

“Wrong Parts sent out, rang to rectify and no bothered to ring back, I had to chase them to get matter resolved”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We pride ourselves on excellent feedback and so we were disappointed to read your review. Firstly we would like to apologise for the very rare picking error. Secondly when you rang we were literally about to call you advising that the mistake was sorted and that replacement goods would be with you next day on a free delivery. Our records show that you received these replacement products at 10.20am. We would like to apologise for the inconvenience and trust that our speedy follow up helped resolve the situation. Thank you for your custom and we look forward to working with you again. Regards, BES

Posted 5 years ago

Thank you for your feedback. We pride ourselves on excellent feedback and so we were disappointed to read your review. Firstly we would like to apologise for the very rare picking error. Secondly when you rang we were literally about to call you advising that the mistake was sorted and that replacement goods would be with you next day. Our records show that you received these replacement products at 10.20am. We would like to apologise for the inconvenience and trust that our speedy follow up helped resolve the situation. Thank you for your custom and we look forward to working with you again. Regards, BES

Posted 5 years ago

“Products were great but the delivery service was shocking. BES gets lets down by the delivery company it uses. Next day delivery became three days, worse still, i had to travel to the depot to collect the delivery, all because the delivery driver would not get out of his cab and knock on the front door. Someone was in all day !”

Helpful Report

Posted 5 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We are pleased that your products were great with no picking errors as we maintain a wide range of products at all times. However, we are sorry that the courier has not delivered to your door. Please note our couriers are currently running a success rate of 99.95% for next day delivery. Unfortunately on this occasion your delivery is one of the very few that did not arrive next day. Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we hope that should the need arise we can restore your confidence. Regards, BES

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

BES.co.uk Reviews