BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,368 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,368 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 5 months ago

“You provided an easy and accessible way to find what I wanted and then delivered! Can’t say fairer than that”

Helpful Report

Posted 5 months ago

“Terry Ryan is very helpful and delighted with his support on selecting the right parts for our projects. He is simply amazing”

Helpful Report

Posted 5 months ago

“Top marks for BES. Didn’t really know what to expect but ordered Saturday and items arrived Monday lunch time. Propane hose well in date also other items same and look good quality.”

Helpful Report

Posted 5 months ago

“I find BES always offers value for money, stocks excellent quality products and is happy to sell in any quantity however small or large. The next day delivery service is amazing with late order cut-off order times and a low order value threshold to qualify for free delivery.”

Helpful Report

Posted 5 months ago

“Good quality parts and next day delivery. Customer services was very friendly and helpful when I could not log in on a Sunday morning.”

Helpful Report

Posted 5 months ago

“Quality and speedy delivery service .”

Helpful Report

Posted 5 months ago

“Use you at work perfect every time. Had a look at rad valves bargain. And delivered on time.”

Helpful Report

Posted 5 months ago

“fast and competitive”

Helpful Report

Posted 6 months ago

“Great service!”

Helpful Report

Posted 6 months ago

“fast delivery, fair price.”

Helpful Report

Posted 6 months ago

“good products at a reasonable price”

Helpful Report

Posted 6 months ago

“item ordered was meant to arrive on 4th October, now 6th October and still no sign of parcel. Seems BES cant fulfil their commitments and this is the area they fall down on.”

Helpful Report

Posted 6 months ago

Apologies Stephen as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week for 'next day' and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 6 months ago

“Placed an order last week for delivery on Saturday. I just got a call today (Friday) saying that their courier doesn't deliver on a Saturday. They have had 6 days to contact me about this. Shocking service”

Helpful Report

Posted 6 months ago

Apologies Ben as we were let down by our courier. Thankfully this is an extremely rare occurrence. We successfully deliver thousands of parcels each week and have a reviews rating of 4.7/5. Apologies once again. BES

Posted 6 months ago

“Hi best cannot rate them enough .Julie in customer service wS ex I'm 78 and struggled with an order .they were so so helpful order delivery next day ..thankyou all so much I would give you 10 stars janet”

Helpful Report

Posted 6 months ago

“excellent service. ordered on sunday pm and delivered monday at 9.32.”

Helpful Report

Posted 6 months ago

“Excellent, delivered my Testo Vane Anemometer for my MVHR balancing very quickly and in good condition, as well as other plumbing parts in the past I couldn't get anywhere else.”

Helpful Report

Posted 6 months ago

“Good price and next day delivery BES always delivers AAA+”

Helpful Report

Posted 6 months ago

“Obviously a very well run company. Ordered late arrived early next day. Excellent products and service 5**”

Helpful Report

Posted 7 months ago

“Unfortunately a bad experience. Ordered 4 items on Wednesday afternoon expecting delivery Friday. 1st part of the order arrived on Friday. Phoned BES to be told the rest of the order should arrive on Monday. Monday comes, nothing arrives. Another phone call to be told it should be there tues. Tues lunchtime, nothing arrived. Phoned again and now told the courier has lost the parcels. I was told I could order the lost parts again, pay for them and wait for a refund of the original parts. Which I would of accepted if the parts could of been shipped for next day in the morning. Told this was not possible and I could be 2 to 3 days delivery. Total joke! You would think BES would try thier best to get the parts send considering I've waited almost a week. Now waiting on a refund!”

Helpful Report

Posted 7 months ago

Apologies. We are pleased that part of your order arrived on Friday as intended. However, due to the size of the 3m lengths of pipes you ordered a second courier was also used. It is very disappointing and out of our control that this courier has lost the second part of your order. (thankfully this is extremely rare) Of course we were going to reissue your lost goods but a delivery to Aberdeenshire is not a standard next day delivery and so you requested a refund. Your refund will be issued accordingly. Apologies once again. BES

Posted 7 months ago

BES.co.uk is rated 4.7 based on 6,368 reviews