BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,367 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My goods I ordered are in back order and they can not give me a lead time.”

Helpful Report

Posted 4 years ago

“THAT IS ONLY BECAUSE YOU WANT TO CHARGE ME MORE FOR POSTAGE TO PORTUGAL THAN THE ITEM I ORDERED COST TO BUY”

Helpful Report

Posted 4 years ago

Thank you. We are confused by your feedback. Your order was delivered to Yorkshire and you were charged £4.95 for delivery (less than £50 order value) The delivery charge would have been the same if you had your order shipped to Portugal. Regards, BES

Posted 4 years ago

“the parts came on time and good packaging . However , i did request to not have the brochure sent . Its obvious I use the internet. Not only did i receive a brochure in the parcel another was sent . this is a waste of paper and printing ink both of which can be harmful to the enviroment .”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We were pleased to read that your parts arrived on time. Rest assured BES take environmental issues very seriously which is why we operate (with accreditation) to a bsi ISO 14001 environmental management standard. We will investigate. Apologies for the mix up. Regards, BES

Posted 4 years ago

“Expensive P&P for a very small item, but they have a good range of products”

Helpful Report

Posted 4 years ago

Thank you for your feedback. £4.95 delivery is very competitive within the industry. Please note FREE delivery is standard over £50. We are pleased that you agree we stock a good range of products. Regards, BES

Posted 4 years ago

“I left instructions to leave with the neighbour if not at home. I left the keys to my friend to fit it while I am away. But instructions where ignored, had to go back home to get the part myself. 8 hours wasted in total. Great. Won't be buying again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We were sorry to hear that the courier driver did not follow your instructions. We will raise this at our next feedback meeting. Thankfully instances like this are rare with service levels currently at 98%. Regards, BES

Posted 4 years ago

“When I first started using BES a few years ago it was great,but due to the erratic delivery drivers my opinion has gone down somewhat,I'm still waiting for a delivery that was supposed to have arrived on the 8/11 !”

Helpful Report

Posted 4 years ago

Thank you. Rest assured we are still great. Our overall 4.7/5 review score supports this claim. Following investigation it transpires your delivery was split into separate parts. All consignments have since been delivered. We apologise for any inconvenience and rest assured we share all feedback with our couriers. Regards, BES

Posted 4 years ago

“Good, quick despatch. Order (for pipe thermometers) did not match advertised details. Order returned (paid for by BES). Refund given but not for carriage. I asked why? Carriage then refunded. Overall quick pleasant service, but advertised specification entirely incorrect. Their Question and Answer referring to these thermometers, given on web site, also incorrect.”

Helpful Report

Posted 4 years ago

Dear Mr Stickland, Thank you for your feedback. We are aware of the error and will be amending the details accordingly. We were pleased to read that you thought our service was pleasant. BES are sorry for any inconvenience and rest assured a full refund has been issued. Regards, BES

Posted 4 years ago

“Would b 5 star but you don’t deliver to my door anymore.”

Helpful Report

Posted 4 years ago

Many thanks for your message. After looking at your last couple of orders we can see that a UPS Access Point was selected for delivery. If you wish orders to be delivered to your home address please ensure this is selected. Best wishes, BES.

Posted 4 years ago

“I received the product promptly but it was not what I ordered. However, this issue was resolved quickly and without fuss. Unfortunately, I had to get the op”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We were glad you received your product quickly. We were also pleased to read we sorted a replacement product without fuss. Regards, BES

Posted 4 years ago

“BES went well only UPC delivery company let me down and delayed delivery 2 day where I had paid option next day”

Helpful Report

Posted 4 years ago

Dear Sir, Thank you for your feedback. We will raise your comments with our courier at our next meeting. Regards, BES

Posted 4 years ago

Dear Sir, Thank you for your feedback. Rest assured we will raise your comments with our courier at our next meeting. Regards, BES

Posted 4 years ago

“Ordering and delivery were second to none. The wire colour quoted on the diagram and that on the cover label are different. A brown wire mentioned is not there. My concern though is that the motor remains energized after the program is shut down if either circuit is calling at this time. Switching the power off at mains for 30 seconds will clear all latches but this is a poor design that contribute to high temperature and no doubt will shorten the life of the unit.”

Helpful Report

Posted 4 years ago

Many thanks for your feedback. We were very pleased to hear that our "ordering and delivery were second to none". We will contact our supplier regarding your product feedback. Regards, BES

Posted 4 years ago

“First time I had ordered from BES and due to paying by PayPal my order wasn’t dispatched as promised (email validation was sat in my junk mail) I needed the order urgently for a customer so they made me pay £5 to post out next day! As I hadn’t received the order due to their policies I thought they should have wavered the extra charge. Won’t order from again due to this.”

Helpful Report

Posted 4 years ago

Mr Riley, Thank you for your feedback. We were sorry to read your validation email went to your SPAM. Unfortunately this can happen from time to time and is dependent on your email settings. All our deliveries are free delivery over £50. Regards, BES

Posted 4 years ago

“The quality of the product was not great, the water tank lid was quite flimsy not particularly good value for money.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We will forward your comments to our buying team. Regards, BES

Posted 4 years ago

“Fast service but rather over priced postage for a single item”

Helpful Report

Posted 4 years ago

Dear Mr Briggs, Thank you for your feedback. We are pleased that you found our delivery to be fast. We note your comments re. postage. Our rates are very competitive plus for convenience also allow for packages to be tracked. Of course delivery is FREE for all orders over £50. Regards, BES

Posted 4 years ago

“Was hard to place first order, still haven’t received security email to my hotmail account. Had to send an email to gain confirmation to dispatch the order, hence why only 3 stars.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. Our IT team looked into the point you raise and are puzzled slightly. Your Order Confirmation, Dispatch and Invoice emails were all sent as per normal. It may be that you have two email addresses as we do not have your hotmail address registered with BES as you originally registered with a BT email address. We are happy to help if you need more assistance. Regards, BES

Posted 4 years ago

“Order received as quoted and on time next day delivery. .only comment no standard delivery offered so making low cost purchase expensive.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are pleased you received your order as quoted and next day. Please note our delivery charge is very competitive. Also delivery is FREE for all orders over £50. Regards, BES

Posted 4 years ago

“Items I ordered arrived quickly, but quality not that good. Male BSP thread on PRV not sufficiently long to make a good seal and fitting leaked. Ended up cleaning up and re-using the one I was going to replace.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are glad your items arrived quickly. Please note all products can be returned for FREE. Please contact our customer services dept. We will also make our buyers aware of your feedback. Regards, BES

Posted 4 years ago

“fast delivery but expensive something were twice as expensive as other shops”

Helpful Report

Posted 4 years ago

Thank you for your feedback and large order. BES are confident that our products are very competitively priced in the market place. We have lowered hundreds of prices for the current catalogue. We were pleased to read that you like our fast delivery. Regards, BES

Posted 4 years ago

“The package was delivered by UPS one day before my chosen day, when I was not at home, this was very inconvenient, especially considering since it was a small order and I was paying for the delivery.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry to hear that you were inconvenienced by an early delivery. Regards, BES

Posted 4 years ago

“Somewhat disappointed but I did achieve my key objective of getting a very busy facility (pull-out kitchen tap) back into operation. I asked an initial question on the BES website but didn't receive a reply. I eventually decided to place an order due to the urgency of needing a solution. Delivery was swift. However, whilst the box and external packaging were dry, the contents were wet (with what seemed to be clean water, thankfully). There was sizeable imperfection in the chrome finish on the spray head but, as I needed an immediate solution, I decided to live with this.”

Helpful Report

Posted 4 years ago

BES.co.uk is rated 4.7 based on 6,367 reviews