BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,369 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very misleading, the photo shows a chrome plug but supplied with plastic, a picture is worth a 1,000 words but you hid this fact with just 1. With these business practises a company to be avoided.”

Helpful Report

Posted 1 year ago

Hi Mr Dunnigan, Thank you for your feedback. We apologise for our oversight. The photograph will be updated to match our descriptive text that states 'plastic' plug. Please note that your order can be returned free of charge for a refund providing the product meets our returns policy, please contact our customer services dept. We are sorry once again for the inconvenience. Regards, BES

Posted 1 year ago

“I placed an order and received an email to say I will receive my parcel the next day. No parcel was delivered the next day. I telephoned BES only to be told that my order didn’t go through. I asked for a refund and was told it would take 2/3 days. 2 days later the parcel turned up . Not required.”

Helpful Report

Posted 1 year ago

Hi Mr Light, Thank you for your feedback. We are sorry that your order missed our courier cut off time and was delivered slightly later than you expected. Of course your refund will be issued as advised by one of our team. Your order was delivered as you cancelled it after we had processed your order. Sorry for any inconvenience. Regards, BES

Posted 1 year ago

“Ordered some good which I urgently neede and paid postage for next day delivery on the 27 July Wednesday. The order was processed on Thursday for Friday delivery. Called customer service on Friday at 18:00pm to ask where my order was. Very unhelpful and just said if you havent got it today it will be delvered Monday, cant do anything about it. Really dissapointed in the service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. Please note that we do not guarantee next day delivery. However, our delivery rate is currently 99% for next day. Unfortunately our courier experienced a slight delay with your delivery on this occasion. We apologise for any inconvenience. Regards, BES

Posted 1 year ago

“Very unhappy with this company. I purchased a replacement electric meter box door. In going through the payment process the page crashed and I did not receive an order confirmation on the website or by email. I went ahead with the second attempt to purchase and that went through. Having checked my banking the payment was taken twice. I contacted the company immediately after the paying to explain (clearly unavoidable my end and problem being at their end) they responded quickly and explained I could not get a refund until I had received both replacement doors and sent it back which seemed odd to me but I followed their instruction. Having received both replacement doors I contact the company that day for instructions on how to return and get a refund. I have sent 4 emails with no response. I find it strange how they responded so quickly previously but now seem uninterested when I want my money back. Clearly this company is happy to keep my money for a product I did not want. Do not purchase from them”

Helpful Report

Posted 1 year ago

Thank you for your feedback. However, we are very sorry to read about your experience. Rest assured your refund will be issued immediately. Sincere apologies as your review does not reflect our usually very high levels of service. Once again we are sorry about what happened and our team will be investigating so that our procedures are reinforced to prevent any repeat in the future. Regards, BES

Posted 1 year ago

“Twice now the items I've ordered have not been delivered next day. Only this time they were delivered to an amazon depot so would have to had been reordered causing further delay. I won't use BES again”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. Please note we do not 'guarantee' next day delivery, however, we almost achieve this with a very high 'next day' success rate. We are sorry that your orders did not arrive 'next day' which is thankfully a rare occurence. Regards, BES

Posted 1 year ago

“As usual, no stock of smoke or heat alarms that comply with Scottish rules. 😶”

Helpful Report

Posted 1 year ago

Hi Mike, Thank you for your feedback. Please note if you mean interlinked fire alarms (as per the change in Scottish law 1st Feb. 2022) we do stock many of these devices e.g FireAngel p/n 24700, FireBlitz p/n 25045, Honeywell p/n 9408 to name but a few. N.B In fact all our Honeywell X-series alarms are compatible with Honeywell Alarm Scan App and can be wirelessly interconnected using p/n 22884. Regards, BES

Posted 1 year ago

“Placed my order. next day delivery wasn’t. You missed an item off my delivery and still charged me for it. After you took this item off you then charged me for delivery as it went below the free delivery price. Not impressed.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. Please note we never guarantee 'next day' delivery. However, our deliveries consistently achieve 'next day' status. Also please note any items that might be out of stock are notified at the point of ordering (our stock holding is excellent) Please note that delivery is FREE for all orders over £50 (ex VAT) Regards, BES

Posted 1 year ago

“very poor service, ordered on line and was given a delivery date 2 days later, on this day had no contact regarding delivery so called them,only to find out one item was out of stock and the other would be 14 days later and nothing like the confirmation delivery date on the email I received ,when I complained the guy on the end of the phone hung up on me so then had to call back to discuss the refund to then be told 10 days plus for this...joke service on this occasion”

Helpful Report

Posted 1 year ago

Hi, thank you for providing feedback. We are very sorry your macerator was out of stock. Also please note that when you ordered the 'Doc M' (a direct delivery due to its size) our website would clearly state that delivery for this item can take up to 14 days. Rest assured your refund will be actioned. We are sorry for any inconvenience. Regards, BES

Posted 1 year ago

“Website ordering is broken, edit or remove an item from the basket and it randomly clears the entire basket. Try and login and I just get "your recaptcha reputation is to low".”

Helpful Report

Posted 2 years ago

Hi, thank you for your feedback which has been forwarded to our IT team for investigation. Please note that we have received no other reports of an issue of this type. Also given you highlight your low reCAPTCHA score with Google, our advice would be to recommend that you contact Google to investigate ways to reset your low reCAPTCHA score. This would improve your experience with Google on all websites. The reCAPTCHA score is a Google security feature and is out of our control. Regards, BES

Posted 1 year ago

“Very poor service. I ordered a thermal camera at a cost of over £700 for next day delivery. It turns out they didn’t have it in stock and so I missed my appointment with my client to use the camera and then when I asked for a refund it took them 8 days to return the money meaning I couldn’t buy another one from somewhere else. Really poor service.”

Helpful Report

Posted 2 years ago

Hi Richard, We can only apologise for your experience which does not meet our usually very high standards. It is extremely rare that we do not have the product stocked in our warehouse. Of course a full credit has been issued. We are very sorry for the inconvenience in this instance. Regards, BES

Posted 1 year ago

“Ordered a few times with BES. First few orders went fine, then I received a few copper joints with dents and scratches which ruled them unusable. I have now placed an order midday Thursday and paid £6 on an order that was about £8. Its Friday afternoon and I have been told I won't receive the item till Monday and you refuse to refund all or part of the delivery fee. Unacceptable when you need the parts quickly and you charge £6 delivery.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please can you email your transaction id/order number to customerservices@bes.ltd.uk and we will investigate/follow this matter up for you. Please note that the majority of deliveries do arrive 'next day' but we never guarantee next day delivery. Our delivery charge is £4.95 plus VAT and it is FREE for all orders over £50. We apologise for the inconvenience relating to this delivery. BES

Posted 2 years ago

“Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are very sorry to hear that your goods have been delayed slightly. Thankfully these occurrences are rare, which is why BES use UPS, a globally recognised courier. We meet regularly with UPS to assess their service levels. Please note it is simply not true "that you can't raise a complaint with BES because the customer services department doesn't have a complaint policy!" BES actually have a dedicated customer services team that assist with all manner of service related instances to make our service standards as high as possible.. Please can you email your transaction id and a member of the team will be able to assist customerservices@bes.ltd.uk Regards, BES

Posted 2 years ago

update - my colleague has updated me following your conversation with him. Once again we are very sorry and he accepts your decision to cancel your order.

Posted 2 years ago

“Appalling misuse of customer data - received an invoice for equipment I hadn't ordered - invoiced to an address which was 5 years out of date - but linked to where I used to live 12 years ago! Dismissive Customer Service - "it's an IT problem" BE CAREFUL IF YOU USE THEM”

Helpful Report

Posted 2 years ago

Thank you for your review. Please accept our sincere apologies for a very rare clerical error as outlined above. Please note a credit has been raised in full to cancel your invoice. Also please note that no one externally would have seen your details as this occuence was an extremely rare I.T issue. Our IT dept have fixed this. Once again please accept our apologies for the inconvenience relating to this matter. Regards, BES

Posted 2 years ago

“I only got half my delivery and no-one has been in touch regarding my credit despite my calling and requesting them too”

Helpful Report

Posted 2 years ago

“Very poor delivery time”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Please can you provide more information (transaction/order no.) so that we can investigate. Regards, BES

Posted 2 years ago

“Ordered two 600mm long flexi pipes. Each had been kinked flat twice in order to fit them into a 220mm box for delivery. Plumber would not use them for fear they would burst. My first and last order with BES ! Delivered on time, hence one star.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry that your hoses arrived damaged. Please contact customerservices@bes.ltd.uk who will be able to arrange replacements if you provide full details. We were pleased you were happy with our speedy service and hopefully you will try us again, as damaged goods are a rare occurrence. Apologies for the inconvenience. Regards, BES

Posted 2 years ago

“Rubbish service, too much charge including delivery, for one pvc pipe big cardboard but delivered open ended with missing parts. Than they send replacement part but the colour of reducer is completely different..don’t buy..”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dushyant. We are sorry that our courier damaged your packaging in transit. However, we are pleased that your missing part was sent out quickly to minimise any inconvenience. Our delivery charges are clearly stated when orders are placed online. Delivery is FREE for orders over £50. Otherwise our standard charge is highly competitive in the plumbing and heating sector. Regards, BES

Posted 2 years ago

“Order was due on Saturday 22/1/22 Didn’t arrive! Lost a days work for Monday 24/1/22!!!!!!!! No stars I’m afraid!!”

Helpful Report

Posted 2 years ago

“This is so expensive”

Helpful Report

Posted 2 years ago

Hi Rakesh Kumar, Thank you for your feedback. We are extremely competitive in the marketplace. However, as you have purchased more than one item from us please can you elaborate so that we can investigate your comment further. Regards, BES

Posted 2 years ago

“I haven't received my order and I didn't receive notification of pending delivery?”

Helpful Report

Posted 2 years ago

Thank you for your feedback Jo. We can see that you placed your order on 31st December requesting delivery on January 6th. Therefore your order will be dispatched from us tomorrow (5th). Regards, BES

Posted 2 years ago

BES.co.uk is rated 4.7 based on 6,369 reviews