“I purchased some trial size products after reading good reviews and have now purchased full size all purpose and de-shedding. I love the fragrance of the all purpose and was impressed at the results of the de-shedding shampoo.”
“My top I ordered 38 days ago has never been delivered but payment has been taken. Emailed, Facebook messaged loads of times, completely ignored. Shocking customer service, will not use again and definitely do not recommend, save your money and use someone that you actually get the goods you paid for. Not a happy customer!”
“Unfortunately my first dealing with this company didn’t go very well, part of my order was shipped and delivered to my business on Mothering Sunday which was annoying and disrupted the day, I arrived to wait for my parcel, the box hadnt been sealed well and only had tape on one side and the other had just been folded shut, when opening one of the bottles of shampoo has been dropped so badly we can’t open the bottle to use it, when I complained and asked for the faulty bottle to be returned and new one sent, I was ignored on Facebook and finally got a reply after emailing to be told once it is in the hands of the delivery company that’s that. Very unfortunate as the shampoo looked just what we would have loved to use regularly in the salon what our clients would have liked to use at home.”
“I recently switched to bertie and boo and not only are there prices and delivery times great. But my hands are not drying up which means the dogs skin will also see improvement. Grooms look cleaner and fresher using the products. Have recommended and will keep recommeding”
“Item not diverted. Bertie and Boo have accepted responsibility. They offered a refund and when I accepted no further response from them and no refund”
