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Bertie & Jack Reviews

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

Company Reviews

Product Reviews

4.9

Based on 863 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

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Bertie & Jack 5 star review on 8th August 2021

Bertie & Jack 5 star review on 8th August 2021

Bertie & Jack 5 star review on 9th April 2021

Katrina Chisholm

Bertie & Jack 5 star review on 9th April 2021

Katrina Chisholm

Bertie & Jack 5 star review on 8th September 2020

Bertie & Jack 5 star review on 20th May 2020

Bertie & Jack 5 star review on 4th July 2018

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the picture. I had it personalised for a present and I am sure the recipient will be so pleased. The whole thing is very well made and presented in a box. I ordered it on a Sunday afternoon and it arrived on Tuesday. You can’t get better than that. I am going to buy some more for special occasions.”

Posted 3 years ago

“Am very pleased with my 'Happy Hens'! This was ordered as a Christmas present for my husbands nephew and his wife and I'm sure they'll be delighted. A visually stunning piece.”

Posted 3 years ago

“Pictures bought as a gifts. Quick service. Delighted with the box package as look special and pictures in frames are gorgeous. Can’t wait to see their faces when they open them.”

Posted 3 years ago

“Excellent service, very efficient. Beautifully presented product. Very helpful staff.”

Posted 3 years ago

“We have 2 pieces in our house and I love them so bought one for a gift for a new baby. The giraffe family with the map, really happy with it.”

Posted 3 years ago

“Great service, quick delivery and very cute picture.”

Posted 3 years ago

“Very prompt and efficient service”

Posted 3 years ago

“Bought Together for Donkeys Years for my sisters Diamond Anniversary and she was over the moon with it. I wanted something different and this was. I have already purchased Together Forever for myself and my son has 3 different ones too. Love these items, the team sorted out my order very quickly and delivered to my Sister direct. Would highly recommend these pictures looking now for my next purchase they are so different and of a high quality.”

Posted 3 years ago

Thanks Valerie - we really really appreciate the time you took to write this review. We're so pleased that your sister was happy with her artwork - it really does mean a lot to us. Thanks again, Emma & Becky x

Posted 3 years ago

“Excellent service and product”

Posted 3 years ago

Thanks Pamela - your review means a lot. Emma & Becky x

Posted 3 years ago

“I bought 1 cushion (the 2 penguins) and have given it to a charity shop. The standard of this was so poor I wouldn't have wanted it. The filling didn't even fit the cover. The pictures I liked but still don't think they were for money @ £50 each - I had previously bought one in the set in a sale @ £20 which I think was about right. I love the designs but think they are way overpriced and will obviously not be buying any more - nor would I recommend them to friends. Sorry.”

Posted 3 years ago

Hi Sandra - so sorry to hear you are disappointed with your order. We can honestly say it's very, very rare that our customers are disappointed. Please do drop us an email and we'll make a refund for the cushions for you. Best wishes, Emma & Becky.

Posted 3 years ago

“Lovely unique design and high quality materials perfect gift 🎁”

Posted 3 years ago

Thanks Sarah - we really appreciate your review. Emma & Becky x

Posted 3 years ago

“Bought two cushions and a small print of a stag. All arrived in great time. As always, everything was well packaged and everything was good quality. Had an issue with the colour of frame( wrong colour sent). I contacted the company who immediately sorted this out and sent a replacement which arrived in a couple of days. Excellent customer service. Love their stuff. Just wish they would add more lines as I have bought most of the ones I like over the years. Beautiful personalised presents which I highly recommend !!”

Posted 3 years ago

Thanks for your review Lindsay - we're working on new designs so hopefully we'll be able to keep your collection growing ;) xx

Posted 3 years ago

“Received a Bertie and Jack cushion. Absolutely love it, really good quality and finish. Have got another to give as a present as they are soo good. Really lovely just like their framed pieces.”

Posted 3 years ago

Thanks Gemma - made our day :) x

Posted 3 years ago

“Great prompt service and the personalisation accurate and very nicely done. And a lovely product. So how can they not deserve 5 stars!”

Posted 3 years ago

Thanks Janet! 5 stars for the win! Emma & Becky x

Posted 3 years ago

“Great picture, looks fantastic, quick delivery”

Posted 3 years ago

Thanks Laura - we love to hear reviews like yours xx

Posted 3 years ago

“We’d seen your stall when we were visiting Bath one time, but I couldn’t make my mind up with the print. I eventually decided and ordered! Love the picture and it was a lovely anniversary gift. Thank you so much for your care and details”

Bertie & Jack 5 star review on 8th September 2020

Posted 3 years ago

Thanks for your lovely review. Means a lot x

Posted 3 years ago

“Easy to order delivery time excellent!”

Posted 3 years ago

Thanks so much for your review and for shopping with us. Emma & Becky x

Posted 3 years ago

“Excellent service very speedy delivery & really lovely picture. Would definitely use again.”

Posted 3 years ago

Thanks so much - look forward to hearing from you again x

Posted 3 years ago

“Bought as an engagement gift! Perfect unique gift to buy a friend or loved one. Highley recommend”

Posted 3 years ago

Lovely! Thanks for your kind words. Emma & Becky x

Posted 3 years ago

“Excellent service, quick delivery and love the picture.”

Posted 3 years ago

Thanks for your review - appreciate it :)

Posted 3 years ago

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Bertie & Jack is rated 4.9 based on 863 reviews