Bernard Boutique Reviews

Name: Bernard Boutique
Address: Bernard Boutique 4-8 High St Esher United Kingdom, Esher
Rating: 4.88

4.9 Rating 438 Reviews

97 %

of reviewers recommend Bernard Boutique

4.9

Based on 438 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+44 (0) 1372 464 604

Email:

online@bernardboutique.com

Location:

Bernard Boutique 4-8 High St Esher United Kingdom
Esher
KT10 9RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely pleased with how easy it was to order online and how quickly I received my item. I will certainly be ordering items again in the future.”

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Posted 4 months ago

“I have been shopping at Bernards for 23 years and the service has always been exceptional! The staff very friendly and professional, not pushy at all, and give excellent style recommendations. I cannot rate this boutique highly enough!”

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Posted 4 months ago

“The top you sent is tiny; there’s no way it’s a 36. I’ve been ill so was unable to return within the date specified. Absolutely gutted. I’m going to have to give it to charity. 😢”

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Posted 4 months ago

“Excellent customer service. Bag arrived extremely well packaged and on time. Also at a much better price than anywhere else. Thank you from a very happy customer.”

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Posted 5 months ago

“Quick delivery, very pleased with my trainers, exactly as I wanted.”

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Posted 5 months ago

“Great customer service, lovely stock”

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Posted 5 months ago

“Fast and good service”

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Posted 6 months ago

“Yet another great experience this morning. Amazing, honest and friendly staff. Nothing is too much trouble for any of the team. They never ‘try’ to sell, just guide and the clothes and shoes are good quality, stylish and beautifully displayed. Thank you 💕 Tessa 💕”

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Posted 6 months ago

“I am so impressed with beautiful clothing on the website and the unbelievably fast response to my order! I was unable to find the dress in my size anywhere in Canada and I was skeptical that Bernard Boutique would be able to deliver so promptly and economically. They came through and I had my dress in fewer than 3 days! Great value, fantastic service! Thank you!”

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Posted 7 months ago

“Good service - love the pants - great responsive service and good communication.”

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Posted 7 months ago

“Very helpful, nice product range and quick delivery. Recommended”

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Posted 7 months ago

“I came in a couple of weeks ago whilst out for a walk so had on a gym outfit. I got looked up and down and was made to feel I should not be in there! After choosing to rise above this I choose a denim jacket to purchase in the sale. I then went to try on a few pairs of shoes, I was followed into the area and the assistant was very bossy and once she established that I was not interested in the clumpy ugly shoe she was trying to sell me, she then promptly snatched the shoe out of my hand and told me there was nothing in my size! I left the shop immediately and told the other assistant I would not be buying the jacket. I have never been treated so badly by a shop. This sort of behaviour is not acceptable.”

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Posted 7 months ago

We are very sorry you felt so strongly about your experience in-store. As you are anonymous in your review, we would like to have the opportunity to reply to you... Feel free to pop in for a chat as we pride ourselves on a 5* customer experience and were sad to hear you felt this way.

Posted 7 months ago

“Excellent customer service, always available on the phone, speedy delivery and speedy processing of returns. So pleased to have found them and will be a repeat customer”

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Posted 8 months ago

“Envoi en Belgique rapide, les vêtements sont super bien emballés ! Merci beaucoup”

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Posted 8 months ago

“Excellent service as always”

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Posted 9 months ago

“I bought a dress online and unfortunately it was the wrong size 😔 Such helpful and friendly staff when returning with other suggestions offered.”

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Posted 9 months ago

“Just the best boutique in the world ! I have shopped here almost exclusively for as long as I can remember ! The clothes are gorgeous , the owners and staff are all delightful .I really cannot recommend Bernard Boutique highly enough”

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Posted 9 months ago

“I love going there. The clothes are always different to the normal shops. And as for Karen !! She is fabulous. And always picks great stuff for me that is just my style.”

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Posted 9 months ago

“Hi, I have always managed to find a beautiful, well made garment from Bernard Boutique, the ladies there have a great knowledge of clothing styles and clothing fits, so so helpful and understanding of how a women should feel when shopping for an outfit. Service is second to none. Thank you ladies. Looking forward to shopping with you again.”

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Posted 9 months ago

“great delivery”

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Posted 10 months ago

Bernard Boutique is rated 4.9 based on 438 reviews