Berry's Jewellers Reviews

Name: Berry's Jewellers
Address: 62 Albion Street, United Kingdom, 62 Albion Street, United Kingdom, Leeds
Rating: 4.86

4.9 Rating 1,830 Reviews

97 %

of reviewers recommend Berry's Jewellers

4.9

Based on 1,830 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 6th April 2024

S Hall

Berry's Jewellers 5 star review on 3rd April 2024

K Anastasova

Berry's Jewellers 5 star review on 16th March 2024

K Sriklung

Berry's Jewellers 5 star review on 11th February 2024

Berry's Jewellers 5 star review on 13th December 2023

Berry's Jewellers 5 star review on 5th December 2023

E Hodgson

136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greedy, Greedy Greedy selling over pricing engagement rings by a huge amount e.g.: selling an engagement for £8000. After an unsuccessful proposal and asking to return ring offering £3000. Please anybody considering using Berry's - they really don't give a damn.”

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Posted 6 years ago

“Couldn't even get into the store as the so called "doorman" would only speak through a closed door as me and my friend were shopping to buy a new watch , very disgusted and embarrassed . My budget was £2/3000 obviously my money isn't good enough and i spent it else were.... I will be writing to head office about my very shocking experience as a consumer. Resident of Nottingham”

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Posted 7 years ago

“poor customer service, strongly disappointed the last time I have bought anything”

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Posted 7 years ago

“The whole experience”

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Posted 7 years ago

“Epic fail yesterday in your Newcastle store! The shop assistant was rude and obnoxious beyond words. We came in to get a battery for a Cartier and buy a IWC watch. Staff member was so rude we never got to the IWC watch. Look back on your cctv I'm the one who was told to remove their hat?!!! Yes really a beanie cold weather hat that in no way obsecured my identity.”

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Posted 7 years ago

“My partner proposed 2 months ago with a beautiful ring he bought from Berry's (I really can't fault the way it looked - it was gorgeous). As any excited fiancé, I was desperate to get it re-sized so I could wear it without worrying about it falling off. When we took the ring in we were told it would take 10 working days to re-size, but could take 4-6 weeks if the ring needed to be completely re-set. We were assured we would be told how long it would be once the manufacturers had had time to assess it. After hearing NOTHING for 3 weeks, I decided to call them to see how much longer it was going to be. The person who answered the phone said that they would need to call the manufacturers and get back to me - fine. A few days later and I still hadn't received a call back, so I tried again and the same thing happened. After calling them 3 times over a period of a couple of weeks and never getting a call back, I decided to email them. By this point, I had been waiting 6 weeks and was told that there had been a 'problem' casting the mount and it would be AT LEAST another week. Obviously, I was disappointed but reasoned with myself that it was important for the ring to be made properly so that it would withstand lots of use. After almost 8 weeks I was finally told the ring was ready to collect - hurrah! Unfortunately, when we went to pick up the ring it was still too big. Due to the design of the ring it would feel looser on my finger than the sizing rings I'd tried. We weren't told this when we were getting sized up so this did irritate me slightly. Anyway, I found a temporary solution to keep the ring from falling off my finger (after all, I'd been without the ring for 8 weeks and wasn't prepared to go another 8 weeks without it). I've had the ring back for 2 weeks and already a stone has fallen out of the 'shoulders'. This wasn't a cheap ring by any means (and I've had Primark rings that have withstood more use) and to say I'm disappointed is an understatement.”

Helpful Report

Posted 8 years ago

$Read Berry\'s Jewellers Reviews$

We are so sorry to hear about this at our Head Office, please could you let us know which store this concerns and we will look into this for you. We have checked with our central buying department and they are not sure which particular model of ring that this is. It is most unusual for this to happen and we are sorry that the communication has been lacking. We will respond as soon as we can identify which ring and the store concerned. Thank you for bringing this to our attention.

Posted 8 years ago

“Put the quality of the product aside, there is a terrible customer service, they treat you really bad , are rude and have no respect. The only reason was because I purchased this online and needed a fitting. They had such a terrible attitude. And i am talking about the Windsor branch. Note, If you purchase from them and change your mind within 14 days, you can't return the item. First time ever I've heard this. Not going back for sure.”

Helpful Report

Posted 8 years ago

$Read Berry\'s Jewellers Reviews$

We are so sorry to hear about the service received in our Windsor store, it is not up to our usual five star ***** level of service. If the item was purchased online, we do offer a 14 day returns policy, this is a legal requirement of the distance selling regulations, so we are sorry you were not made aware of this. If we can help you further, please email customerservice@berrysjewellers.co.uk

Posted 8 years ago

Berry's Jewellers is rated 4.9 based on 1,830 reviews