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Bella Bathrooms Reviews

3.8 Rating 126 Reviews

70 %

of reviewers recommend Bella Bathrooms

Company Reviews

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Phone:

0191 303 7771

Location:

Bella Bathrooms Unit 10, Bowburn South Industrial Estate, Bowburn
Durham
DH6 5AD

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Bella Bathrooms 1 star review on 25th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service item returned and they refused to refund. Because we couldn't prove the damage happened in transit. Note when returning the item, we insured it but used the original packaging. When we tried to claim due to Bella bathrooms refusing to refund us we were told that the insurance would not pay. This is due to the original packaging not being adequate. Do not use this company. If there is any risk you may want to return an item. See below photo of damaged box and shower tray”

Posted 4 years ago

“Wonderful customer service. Before purchasing my bathroom I spoke to the customer service team 3 times with various questions, all of which were dealt with efficiently. Highly recommended company.”

Posted 4 years ago

“This company is local to me and they offer top quality Bathrooms at great prices, everything has good warranties and all fully backed by UK manufacturers, the staff are helpful and friendly and if Im stuck or need any advice i can just pick up the phone, well done Bella Bathrooms a company that's got thing right for once.”

Posted 4 years ago

“This company really does go that little bit further, Danielle has been great from start to finish, she recommended lots of products and what would be suitable for the small space i had available, the goods were delivered on time from a courier and everything arrived in good condition, very well packed and wrapped, I would definitely use Bella Bathrooms again as you just cant fault the good service.”

Posted 4 years ago

“Ordered 2 full bathrooms for my new build, good choice and great prices, delivery was booked in as I revived a call from customer services to run through the process, would recommend to friends and family no problems at all.”

Posted 4 years ago

“Brilliant products and easy to use website, delivered in a timely manner would definitely use again”

Posted 4 years ago

“My bathroom was nearly complete. All I needed was a bathroom cabinet for my sink to sit on. I ordered from Bella as I thought they were a reputable company. What a mistake I made. The item arrived and looked good. A 2 drawer bathroom unit with soft close drawers. However, when I unpacked it I found that 3 out of 4 of the mechanisms for the soft close drawers inside the unit were broken resulting in the drawers not closing properly. Not acceptable for a £292 item. As this was now unpacked in my bathroom I decided that rather than re-packaging the item and waiting for an exchange to have the same potential issue I would offer to fix this myself by having the broken parts sent to me. I would simply replace these myself. I then began the painful communication with Bella. It took 16 e-mails over 59 days to eventually receive the replacement parts, whilst the unit sat on my bathroom floor. Horrendous service!!”

Posted 4 years ago

“Bathroom gear you can recommend to customers, I’m a plumber and the quality is really good from these guys, always plenty in stock to call in and just collect.”

Posted 4 years ago

“Second order placed and arrived on time - goog choice of products at great prices”

Posted 4 years ago

“Miss described items and faulty goods slow customer care the list goes on.”

Posted 4 years ago

“Fantastic products & prices, no issues just a great bathroom, very happy with my purchase.”

Posted 5 years ago

“Brilliant service from start to finish, delivered on time with one small problem that they sorted right away once I called to explain my issue the replacement arrived the following day..would highly recommend”

Posted 5 years ago

“Terrible customer service not interested,buy somewhere else would be my advice trying to get a problem sorted was a horrible and stressful experience and still not resolved they simply don't care read all the reviews all the negatives are the same no customer service when problems with products.”

Posted 5 years ago

“Help pful and accommodating service!”

Posted 5 years ago

“Delivered next day as promised, very happy with my purchase and loved how easy the website was to use, I’m in my 70s and needed a little advice and the girl on the phone helped me put a few things right before I made my order, when the order was despatched they called me to advise how the delivery would work and I made sure my son was here to help me, didn’t ever think it would be so easy to order on line.”

Posted 5 years ago

“Great website easy to use and navigate, bout 2 his and hers vanity units both fantastic quality and delivered in 3 days! Fast efficient service and will definitely use again!”

Posted 5 years ago

“Bought our 2nd Bathroom from Bella, the websites easy to use and the delivery was on time and very easy to arrange, they made sure it was delivered on the day I requested and all arrived in good condition, the delivery was taken to my garage and I was given 24hrs to inspect the goods and this was Plenty of time to have a good check through that everything was in good order. I did have one item missing, my bath waste, called the customer service team who advised me to check in the toilet pan as they usually get put inside, low and behold it was in there, thank you again for a great service.”

Posted 5 years ago

“Arrived on pallet driven direct in to garage no damage done by us. when fitters unpacked to fit had scratched doors and broken clips on vanities. The worktop in description said marble yet made of chip board. We opened to fit after 2 1/2 weeks. We felt best left packed as heavy and building work going on and but within the 30 day rejection required on long distance selling set by trading standards, yet Bella Bathrooms think it is fine to change this rule to a 24hr rejection. By adding own terms and conditions, they think they can do as they like and said they would contact Hudson Reed the manufacturer putting the problems on them rejecting the fact the retailer is responsible. After three days bickering lost emails and lengthy phone calls they said would not supply again as i would not abide by the rules they make for selling (appears no longer available) so decided manufacturer had to collect then refund. Tried to arrange for next day collection responding to them by email at 13.15. I work full time Thursdays only day in week off, but notified at 4pm that day that this was not possible despite email saying 1-2 days notice. Asked for Saturday as husband has Saturday, Sunday off but do not work weekends next Thursday can do morning for collection as hospital appointment PM. All day only!!!!!!!!! I don't think they want to refund do you? It is up to you but anyone that can not collect around a customers working hours may not deliver when suitable, website says 3-5 days no exact delivery date at all. Blames me for not checking even though part of the problem was description wrong and needed a lot of packing protection unpacking and was stored safely on pallet while needed within the trading standards rejection time. They tell me they have 4000 customers emailing them so wait 24 hours for response and despite after sending email getting a generic we will respond within 24 hrs they say i sent to a no reply email !? Awful customer care but guess that is the customers or Hudson Reeds fault. !!!!!!!!!!!!!!!!!!AFTER BELLA BATHROOMS REPLY I AM POSTING A COPY OF BELLA BATHROOMS EMAIL SAYING WILL NOT REPLACE I WAS NEVER RUDE JUST MADE YOU AWARE OF YOUR LEGAL RESPONSIBILITY WHEN YOU TRIED TO MAKE ME KEEP FAULTY GOODS DON'T TRUST!!!!!!!!!!!!!!! Email1 Monday (after ring to find why no 24 hr response and promised a call back) Hi Deborah, I understand your urgency and I am working on this to see if I can get replacements for you. The manufacturer have confirmed they are looking into it and will get back to me as quickly as they can and I will update you as soon as I have a response. We ask for 24 hours to allow for a response but as you can see I have jumped onto your situation immediately so we are making this a priority, but we have over 4000+ customers each month you can imagine the volume of emails we deal with so please be patient. Email 2 Wednsday Apologies but we will not be replacing the goods as you have had these in your care for too long, you have a duty of care to the goods which have been delivered and you failed to adhere to this by checking and reporting any damage. We will collect the 3 damaged items and refund you for these in full. To confirm the goods we will be collecting are the following: OFF108 Hudson Reed Fusion Vanity unit 600mm x 2 OFF192 Hudson Reed Fusion Decorative End Panel x 1 Please confirm a suitable collection date and I will try and arrange this to suit? Kind Regards, Rachael Bella Bathrooms Ltd. Reply from Bella Bathrooms 7 hours ago Dear Deborah, The goods were delivered to you 3 weeks before you reported damage and after your fitters had attempted to fit. Our T&C's, which you agree to enter into contract to when placing an order with us, state that any damage must be reported within 24 hours from receipt of delivery. You have a duty of care to these goods once delivered and you chose not to inspect the delivery and place it in storage for a number of weeks. There has been no "bickering" on our behalf, you were extremely rude when you called our customer services team and via your emails. We received your email and within minutes started to resolve your issue. You stated you were rejecting the goods and wanted a refund, not replacements so this is not a case of them not being available. Reporting damaged goods after they have been in your care for so long we would not replace or refund, however we appreciate the error on our behalf for the worktop so agreed we would collect these damaged units and refund you, aswell as crediting you in full for the worktop which you had already fitted and accepted. This was your responsibility to inform your fitters of what you had ordered prior to fitting which you failed to do. Asking for collection to be arranged for the next day at 4pm the day before is not possible, this is not possible with 99% of companies. The same goes for Saturday and Sunday collections. We advised you collections can only be arranged between Monday - Friday working hours and will be an all day service. You continue to make requests outside of our possibilities. If you can provide us with a suitable date for collection between Monday - Friday we are more than happy to organise this for you. We are happy to refund you for these damaged goods, outside of our terms and conditions, but feel you are not willing to cooperate to be able to proceed. Regards, Bella Bathrooms Ltd.”

Posted 5 years ago

“Fantastic company good products and reliable customer service, I will definitely be back for more..”

Posted 5 years ago

“I have purchased all of my bathroom equipment from Bella Bathrooms. I am so pleased with the service and as a house renovator I will be using you for future projects”

Posted 5 years ago

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Bella Bathrooms is rated 3.8 based on 126 reviews