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Begg Shoes Reviews

4.9 Rating 11,962 Reviews

98 %

of reviewers recommend Begg Shoes

Company Reviews

Product Reviews

4.9

Based on 11,962 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

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Begg Shoes 5 star review on 13th April 2024

Carla Trott Le****

Begg Shoes 5 star review on 30th March 2024

Begg Shoes 5 star review on 21st October 2023

Begg Shoes 5 star review on 21st October 2023

Sandra Mickevic****

Begg Shoes 5 star review on 11th October 2023

Begg Shoes 5 star review on 24th September 2023

Lisa Bourbon****

Begg Shoes 5 star review on 10th September 2023

Mrs Jill Bart****

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery time, supposedly recently updated. Also unfair to the customer to offer services that you have not set up for operation yet I.e. return labels. I now find via your email another new system in place whereby I have never received credit for a return I made to you weeks ago. I also received notice from a us company that I guess collects your returns before shipping to the uk. that they had the return , but no credit has been issued. I could go on and on but will close by saying that this has been a very slow aggravating process. One I will not repeat.”

Posted 4 years ago

Hello Susan Thank you for taking the time to leave a review and I am aware that you have not had a positive international shopping experience with us. We have tried to resolve this for you as quickly as possible. You have been exceptionally unlucky on this occasion. We recently launched a new service for our US customers to make easy returns and the provider let us down. We have resolved the issue now and we hope the compensation offered goes some way towards resolving the inconvenience caused. Again, I sincerely apologise that you have been exceptionally unfortunate in this instance. If I can be of further assistance, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Customer Service Begg Shoes

Posted 4 years ago

“Sent wrong shoes wrong size. Still don’t have mailing return label for original purchase. Ordered 2 more pair, promised a discount, still not seen either the discount or label. It also took 2 weeks for initial delivery, so assume the same this time. You need a new delivery method to US. Pleasant CS person, but still no shoes.”

Posted 4 years ago

Hello Susan Thank you for taking the time to leave a review. We recognise that we sent the wrong size in error. All of our orders are hand picked by our store teams and very occasionally we sometimes have a human error. I sincerely apologise for the inconvenience caused and as discussed we have refunded 10% of your second order, as well as processing a full refund for your first order and reimbursing you for the returns shipping costs. We have now set up a new US prepaid returns label service, exclusive to our US customers. This will make the process of US returns much cheaper and easier. In this instance, we will be reimbursing you for the returns shipping as we sent out the incorrect size by human error. All of our US orders are shipped by USPS which means that parcels are fully trackable and will arrive with your regular post. As we are a UK-based family-run business, all of the orders are shipped from the UK and international deliveries normally take 5-10 working days. I hope you recieved my email with our new US prepaid returns label. If I can be of further assistance in any way, please do not hesitate to get in touch with me by emailing info@beggshoes.com. Kind regards Faith Begg Shoes

Posted 4 years ago

“These got lost and were 5 days . Nevertheless my sister loved the Clark's shoes so I had to give them to her 5 days after her birthday. Should have just gone straight to Clarks.”

Posted 4 years ago

“The shoes are great, but I ordered the wrong size. Returning them is impossible because the postage costs almost twice the cost of the shoes themselves. I will be very cautious in future orders.”

Posted 4 years ago

“Again, I have not received my shoes. When are they? I did not see this review on your website!”

Posted 4 years ago

“I bought these Ara sandals believing that was what I was buying. The quality of these sandals compared with Ara sandals I have had in the past is poor. I am extremely disappointed. I kept them because I was off on holiday and needed new sandals. The soles are not as substantial. They are much narrower. The top strap velcro does not allow much increase in width as the ring and vertical strap are not then in the centre of the foot. This has never been the case with my previous Ara sandals. Maybe I did not read something I should have done. However, I shall impress on my friends who also wear Ara sandals to beware of your 'make'. These sandals are no way as substantial as the real thing.”

Posted 4 years ago

Hello Wendy Thank you for taking the time to leave a review, and I am sorry to hear that you are not entirely happy with your sandals. Ara Shoes are known for their comfort, particularly with wider fitting shoes, and produce top quality shoes that fit really well. Ara Shoes also produce a sister brand of Ara Shoes called Jenny by Ara. Both brands use some of the same lasts which means they should feel identical in shape and fitting in a lot of cases. Ara Shoes have more premium materials and finishing than Jenny by Ara which means they also carry a slightly higher price, but this should not mean that Jenny sandals should be uncomfortable. I am sorry to hear that you had a bad experience on this occasion. Please do not hesitate to get in touch with us by emailing info@beggshoes.com where we can advise on the best parts of the Ara range for you. Kind regards Faith Begg Shoes

Posted 4 years ago

“Comfortable but heels have worn down very quickly, considering i have worn them a few times. The sole has an impression indicating the material is of poor quality. As they are moulded wouldn't be possible to have re-heeled. Poor for having these such a short time.”

Posted 4 years ago

“I had good service the last time I ordered from Begg in October 2018. This time, my order arrived in a timely fashion. However, my order was not accurate. My Clarks shoes were just what I wanted, but I was sent the incorrect wallet. My husband, being a loving man and a good sport, pretended to love the wallet (which was much bigger than what I was expecting) and immediately loaded his items into it. I didn't realize it was the wrong wallet until I went back to review my order a day later. Due to the fact that he'd already used the wallet and the expense of returning it, I feel stuck with the wrong wallet. I am sending photos to confirm that I ordered #1105 and received #1115. It'd be super cool if you just went ahead and sent me #1105. Otherwise, I will be purchasing another wallet here soon. I'll probably shy away from ordering from Begg again because of this inaccuracy. Thanks for your attention to this matter.”

Posted 4 years ago

“I live in the US, I paid with US dollars, purchase was shipped to the US, and I marked size 8. But when I received the foot wear they were size 9 US, not size 8. Think twice before buying outside the US, or end up with the same problem.”

Posted 4 years ago

“I had to return shoes as they didn't fit properly. It cost me €11 .00 for return postage . I await confirmation of return and refund 13 days later. Hopefully I will hear soon. Bernadette Lawlor.”

Posted 4 years ago

“I saw a pair of yellow ladies sandals in the sale ( June ) £64 enquired about a size 7 or 8 being available the lady assistant used the computer to check availability and said if I paid upfront they could be ordered and if not suitable a refund would be given.. Fine not an issue, I collected my sandals after receiving my text, same lady was in shop, she handed me my sandals in the sealed box, and dismissed me, I asked if I could try the sandals on to confirm that they fitted before leaving the shop, I did not get a very warm response but carried on, on putting my first sandal on she simply said they fit, your toe is not over and walked away.... Customer service very poor and I was left in no doubt that as far as she was concerned regardless of my opinion I was dismissed..”

Posted 4 years ago

Hello Susan Thank you for providing feedback on your recent visit to our Elgin shop. First I would just like to apologise for the service you received. As a customer coming in to pick up your shoes you should receive our high standards of service in the shop, including any fitting queries you had at the time. With our sale in full flow at the moment and new stock arriving for autumn range the shops can be very busy behind the scenes off the shop floor. This is not an excuse but probably the reason with the abrupt response you received. We have taken your comments on board and went through the importance of sale floor communications and customer service in our recent managers meeting. We hope to see you again at Begg Shoes where we can provide our normal excellent service, which achieves over 97% positive reviews from our customers. Kind regards, James

Posted 4 years ago

Hello Susan Thank you for providing feedback on your recent visit to our Elgin shop. First I would just like to apologise for the service you received. As a customer coming in to pick up your shoes you should receive our high standards of service in the shop, including any fitting queries you had at the time. With our sale in full flow at the moment and new stock arriving for autumn range the shops can be very busy behind the scenes off the shop floor. This is not an excuse but probably the reason with the abrupt response you received. We have taken your comments on board and went through the importance of sale floor communications and customer service in our recent managers meeting. We hope to see you again at Begg Shoes where we can provide our normal excellent service, which achieves over 97% positive reviews from our customers. Kind regards, James

Posted 4 years ago

“Only had Earth Spirit Sandals for 4 days when sewing on strap burst. Was on holiday! As I was coming home and then going away shortly thereafter, didn't have time to return shoes, so took the, to repairers to get sorted! Not Begg's fault they only sell them!”

Posted 4 years ago

“I returned them as size 8 too tight thought they were a wide fitting site but they weren’t wish they were because they looked nice quality”

Posted 4 years ago

Thank you for your feedback on the shoes. I'm sorry to hear the product didn't work out on this occasion but I hope we made the ordering and return as smooth as possible. We look forward to seeing you again, Kind regards, James

Posted 4 years ago

“I used Begg Shoes to purchase suitable shoes for my mother who has bunions and requires wide fitting shoes. Unfortunately the trainers were too tight and the insole of the slippers we purchased started to tear away soon after purchase and I am waiting for a replacement. It was a bit disappointing given the price paid. Product descriptions could benefit from information on how much ‘give’ or stretchiness shoes have. Staff are friendly and easily contactable.”

Posted 4 years ago

Hello Sorcha Thank you for your review, sorry to hear the product hasn't lasted to your expectation. We do try to fit as much information into our descriptions, which is a huge job as we have over 10,000 styles in our product range. Thank you for your kind words on the staff, we always aim for excellent customer service! We hope to see you again soon. Kind regards, James

Posted 4 years ago

“The shoes I ordered are Clark’s toddler first shoes and are beautiful. It was fast delivery and I am pleased with the shoes. The shoes in Clark’s were £26 but in my daughters size were out of stock. I found them on Begg shoes for £28. However when the shoes arrived they said £26 on the box. Is it standard to charge extra when sold online?”

Posted 4 years ago

Hello Zoe Thank you for your order with us, sorry to hear there was a price discrepancy on your shoes against what you paid. As an apology we have created a £5 voucher you can use on our website for any future shoe requirements. This will be emailed to you separately. We hope your daughter is enjoying wearing her first shoes! Kind regards, James

Posted 4 years ago

“Did I get the right size? No confirmation of order, only an email saying "shoes". I flip between 2 sizes and ordered in UK size to have a shoe delivered in Euro. No way of checking if it was me or them. Went on holiday after ordering so outside the statutory return period. They would probably take them back but as I say I contributed to this situation - just a better confirmation system would be helpful. It just got worse! I cannot submit review unless I review shoe - even with an option not to! Just lost another star.”

Posted 5 years ago

Hello Gary Thank you for your feedback, sorry to hear you didn't receive our order confirmation email or the shipment confirmation email. These are sent automatically to all customers who place an order, i suspect the mail could have gone to your junk folder? Bugatti shoes are made and sold in EU sizes only as they are a European brand, so this is what would have been purchased. As you didn't receive the email notifications I sympathize you couldn't check at the time. We have our settings set so a company review can be left without a product review, but i will check these now to ensure other customers do not get the same message and share your frustration. I hope you will consider purchasing from Begg Shoes again and we can show you are normal 1st class service. Kind regards, James

Posted 5 years ago

“Te shoes are too big and do not look as good as on my computer. It is so expensive to return that I have not yet returned them”

Posted 5 years ago

Hello Annette Thank you for your feedback on your Rieker shoes. We do all our photography in-house and provide accurate 360 images of the shoes. Unfortunately we can't guarantee the fit of a shoe as every foot fits differently, and returns are a necessary part of the online shoe business trade. Currently we don't have a cost efficient returns method from the US back to the UK, but this is something we are currently investigating. We have a lot of customers from the US and we're hopeful to have a new returns method in place soon for future orders. Kind regards, James

Posted 5 years ago

“Hi I was very excited about receiving my trainers and they are THE most comfortable shoes I have ever had. However I was really disappointed with the way that they have worn. I have worn them over the last week at work indoors (I am a teacher) so they were ‘worn in’ ready for my honeymoon to New York next week but they look really scruffy. I am so disappointed 😢”

Posted 5 years ago

Hello Joanne Thank you for your review on the ECCO Wayfly Gore-Tex trainers. ECCO are market leaders for comfort and I'm glad you've found the shoes to live up to this expectation. For the wear of the shoes they can last for years if treated correctly. We would recommend applying a Carbon Pro spray once a month that helps prevents cracking, stops colour leaking and extends the Gore-Tex lifetime of the shoe. If you would like any further advice on shoe treatments please email info@beggshoes.com and we will be happy to provide further assistance. Kind regards, James

Posted 5 years ago

“I went into a store to buy boots , they were not in stock , so got them ordered and to be delivered , however I am still waiting , this was the 10 th Dec , they have been lost in the post , only thing which I thought was unfair was that they had to be paid for before dispatch”

Posted 5 years ago

Hello Denise, Sorry that you have been exceptionally unfortunate in Royal Mail misplacing this item in the post over the Christmas period. We are working hard on sorting this out for you alongside Royal Mail. Unfortunately we have to take payment at the point of order as it is very difficult to collect payment after the goods have been dispatched to our customers. We'll be in touch by email to keep you up to date with the latest from the Royal Mail lost parcel claim. Kind regards Begg Shoes

Posted 5 years ago

“The shoes are fine but the delivery arrangement is dreadful. The first package was not delivered though the Amazon website recorded it as having been handed to the resident!! I complained to Amazon who then reordered another pair from you and asked them for clear info on date of delivery to make sure I was in. The tracking system said the package would be delivered on Saturday 22nd Dec but in fact was delivered on Thursday 20th Dec when we were out all day at a funeral. The delivery person left the package in our drive in full view of anyone passing by. Fortunately no one took it but that could easily have happened. So I would be reluctant to order again if Amazon are in charge of delivering.”

Posted 5 years ago

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Begg Shoes is rated 4.9 based on 11,962 reviews