Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Beer Hunter Reviews

4.4 Rating 2,020 Reviews

85 %

of reviewers recommend Beer Hunter

Company Reviews

Product Reviews

4.4

Based on 2,020 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0161 507 8000

Write Your review

Tell us how Beer Hunter made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misinformation on their website led me to buy a keg which was unsuitable for home use unless you had additional equipment (there was also no image of the actual product on the website so I had nothing to go on apart from the description and other customer queries). After having the keg delivered and seeing that it was impossible to use without a tap or pump I called Beer Hunter, unable to get through to anyone, I left a message and sent an email with screen grabs of the website page with the misinformation. A few days later I had a reply thanking me for pointing out the mistake on their website and I was advised that I could buy a party pump from amazon allowing me to use the keg. I emailed straight back explaining that I didn't want to spend even more money and I requested a return and I am still waiting for a resolution, I’ve called, emailled … still nothing … extremely poor customer service”

Posted 2 years ago

Hi, I am so sorry to hear of your disappointment, I can see the correspondence between yourself and Customer Services and that they advised they would come back to you today. I can see you were happy to wait. Customer Services have left a voicemail for you and followed it up with an email. I am sorry the review was made before speaking to us.

Posted 2 years ago

“Ordered 24 bottles of Duvel strong, but received Duvel blonde. My first order with beer hunter and they got it wrong. On a more positive note, it came in good time, and was a nice drink.”

Posted 2 years ago

Good afternoon Graham, I am so sorry to read you have received the incorrect beer. I can see Customer Services have contacted you regarding this.

Posted 2 years ago

“The offer stated free delivery! I was charged for delivery,probably go elsewhere next time.”

Posted 3 years ago

Hi Alan, I am sorry there has been an issue with your order. I can see Customer Services have been in contact and a refund for the shipping has been actioned.

Posted 2 years ago

“Ordered the cloud water beer and glass set, beers which arrived were different to the ones advertised, I wasn't made aware of this prior to shipping to me, one wasn't even cloudwater, offered a 15% discount in return for keeping the unwanted beers. Won't be using again”

Posted 3 years ago

Good Morning David, we are again sorry you have experienced an issue with your order. I can see Customer Services have been in touch and you were offered options of how we can rectify this for you.

Posted 3 years ago

“Only received half my order. Then got notification to say second half had been dispatched. Check with DPD they don’t have my order. Beer hunter said I SHOULD have my order by the end of the week. Minimum delivery for complete order will be over 7 days working days”

Posted 3 years ago

Hi Matthew, I am so sorry there has been an issue with your order. I can see Customer Services have been in touch with you

Posted 3 years ago

“Still waiting for the beer to be delivered despite having received a message saying it would land last Thursday 7 April...so... can't really say much about how it tastes only that the service of getting it to me is pretty naff...”

Posted 3 years ago

Good Afternoon James, I am sorry to hear there has been an issue with your order. I can see Customer Services have been in touch with you regarding this

Posted 3 years ago

“I nearly bought the official Erdinger stein which was described thusly "The real way to drink German beer. This sturdy glass Erdinger Stein holds 1 litre of Weissbier (or your other favourite Oktoberfest beer). However even though it is described as a "glass" it is infact made from plastic?!?! Not impressed, I also don't think the real way to drink any beer has ever been from a plastic beaker.”

Posted 3 years ago

Good Morning, We clearly advertise all our products. When this item was available it was clearly advertised as being plastic. We do currently have other steins that are glass if you check out the website.

Posted 3 years ago

“Delivered the wrong beer and will not respond”

Posted 3 years ago

Hi Scott, I believe Jo in Customer Services has been in touch with you

Posted 3 years ago

“I haven’t actually received my beer order yet? I was hoping you could enlighten me as to its whereabouts? I paid around £6 for next day delivery and next day has long gone.”

Posted 3 years ago

Good Morning William, i am sorry there has been an issue with your order. I can see that Customer services have been in contact

Posted 3 years ago

“When delivered the package was damaged along with the gift wrapping. It was for a birthday gift and the replacement process required would take too long so had to keep it. Paid for next day delivery and it arrived a day late.”

Posted 3 years ago

Hi Judy I am sorry to hear there was a delay in receiving your parcel and there was damage to the gift wrap, I do know that Customer Services have been in touch with you regarding this.

Posted 3 years ago

“Ordered a case on the 8th of March still not received it”

Posted 3 years ago

Hi Simon We are so sorry you have experienced a delay with receiving your order. I know customer services have been in touch with an update of the delivery. Thank you again for your patience and understanding,

Posted 3 years ago

“Cant review as my order has been lost in transit somewhere meant to get it 10th March and still waiting .... cant answer other questions as not received my order”

Posted 3 years ago

“Terrible customer service! No response to 5 messages via email and social media and no sign of the order. Eventually got a refund but with no explanation or apology. Avoid at all costs!”

Posted 3 years ago

Good Afternoon I am sorry to hear there has been an issue with your order. We have investigated and cannot see any emails from you to the customer services team. I can see that Customer services emailed you. Please can you respond so we can check where your emails have been going to?

Posted 3 years ago

“Website stated next day delivery. Email received post-order stated 'same day' delivery. Order arrived after 5 days thus missing the birthday it was intended for. The company asked for evidence of same or next day delivery promises which I duly provided but it made no difference. I will not use them again.”

Posted 3 years ago

“It was sent the incorrect case of beer (have been sent the German beers rather than the lagers). After few emails exchanged it was agreed to send more 6 bottles and I’d pay the extra amount. But no action was done since Feb 25.”

Posted 3 years ago

Hi George. We are sorry that the incorrect case of beer was delivered. I can see that Customer services have been in touch, and we have rectified this mistake for you. Thank you for your patience

Posted 3 years ago

“Ordered a case of beer for my partner for Valentine’s Day. Case arrived but not the beers that were listed on the website. No explanation given as to why, or was I contacted in any way to be offered an alternative. Called and emailed numerous times and never got any response whatsoever. Having looked at other people’s reviews, this poor level of customer service has been experienced by many. Would not order from this company again.”

Posted 3 years ago

Good Afternoon, I am sorry to hear you have an issue with your order. I can confirm a voicemail was left with you on the number provided on your order and two emails were sent on the 15th & 19th February also. Please do check your junk folder in case they are in there. Please do reply to admin@beerhunter.co.uk and Customer services will be able to help.

Posted 3 years ago

“Placed order. Received confirmation. Received email that order was being despatched that evening via Yodel. 5 days later received email saying order was cancelled as Out of Stock. Checked webpage - 10 of the item in stock. Still waiting on PayPal refund. Shambles.”

Posted 3 years ago

Good Afternoon, We are so sorry that we have been unable to dispatch your order. As advised by Customer Services via email to you the supplier let us down. We notified you as quickly as we can.

Posted 3 years ago

“Very disappointed. Said on website a beer was in stock, so I ordered, my money was taken, waited until day before it was due to be delivered to inform me it was out of stock...”

Posted 3 years ago

Good Afternoon We are so sorry that we were unable to dispatch your order, we notified you as quickly as we can. The last thing we want is to let your customers down.

Posted 3 years ago

“Keg tasted off. Emailed to complain, no response.”

Posted 3 years ago

Good Morning, I am sorry to hear this has been an issue with the item ordered. I can confirm that customer services have left you a voicemail and have also sent an email in follow up to this query. We look forward to hearing from you to be able to rectify this for you.

Posted 3 years ago

“Ordered on 8th December still waiting for goods to be handed to yodel for delivery. No response from emails or voice mails left!”

Posted 3 years ago

Good Morning Dawn, I am so sorry to hear you have experienced an issue with your order. I can confirm i have just left you a voicemail as i was unable to get through to you. I have also sent an email over to you. Kind Regards Customer Services

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Beer Hunter is rated 4.4 based on 2,020 reviews