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Beer52 Reviews

4.6 Rating 5,018 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

4.6

Based on 5,018 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Beer52 1 star review on 8th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an impossible menu to try to cancel first I had to cancel my credit card and then I found they actually got the person I was giving the beer subscription to his credit card under the disguise to prove his age. Now it’s automatically renewing until my friend also cancels wow what an incredible journey of frustration. Recommend you avoid this company at all costs and just run the other way. They are also very slow to respond and each time I get a different person with a “cheery message””

Beer52 1 star review on 8th July 2022

Posted 1 year ago

“absolute joke to cancel don't waste your time with them customer service is non existent”

Posted 1 year ago

“Beer52 we’re very helpful. I emailed to ask them to cancel my subscription (Not the most convenient) but they did it strait away with no fuss. I will definitely use them again in the future for presents! 😀”

Posted 1 year ago

“I complained about an exploding can of raspberry stout and received a refund. Paul N, Amy R and Kirsty C were all helpful.”

Posted 1 year ago

“Scam! I took up the offer for a free sample then had £27 deducted the following month. Fair enough, I'd been caught out but when I tried to cancel it's impossible! you cannot cancel online, only through a phone number I was on the phone for 65 minutes without getting through. in the end I had to call my bank to block further transactions. I'm surprised Martin Lewis. money saving expert were promoting this scam. I did email them but just received a generic response. Be warned!”

Posted 1 year ago

“I tried beer52 by using a promo code, the beers arrived next day and they are really well curated. I spoke with Iannis and he was super knowledgeable about what beers were coming up in future boxes.”

Posted 1 year ago

“The company promises to smooth the cancellation process and pretend to care about customer service!. Do not trust them! No contact despite plenty of emails, no care about their customers! AVOID!!!”

Posted 1 year ago

“Very good customer service. Good wine as well!”

Posted 1 year ago

“I recently had cause to query my order with Beer52 when the box I had ordered was somehow delayed through a delivery issue. I got in touch and an employee in their Customer Service department called Zen arranged for a new box to be sent out immediately, which was extremely helpful.”

Posted 1 year ago

“Quick delivery, high-quality products, easy to cancel the subscription. Thank you, Iannis for your help!”

Posted 1 year ago

“Great company accompanied with great service, had a postage issue but was resolved quickly and with ease. Unfortunately I have had to cancel my subscription only due to increasing living costs in the current climate. Maria, Natalie and Dale were very helpful and understanding, great service from them all. When the time comes and I can afford to continue I will come back. 5*”

Posted 1 year ago

“I very much enjoyed the monthly wine club. There is a great variety of wines alongside a great magazine talking you through the different wines and the regions they’re from, alongside other great content. The snacks were also great. when I wanted to postpone my next box, the customer service team were quick to respond and very helpful. Natalie was 5*”

Posted 1 year ago

“Great customer service and products! Maria helped with my query. Would recommend for winer/beer fans to give it a go. The magazine and snacks are a nice touch.”

Posted 1 year ago

“Great service - Joel was really helpful and corrected my order quickly, looking forward to tasting the wine”

Posted 1 year ago

“I had an excellent experience but unfortunately had to cancel my membership. The beers were great and came with unexpected snacks. The employees were all very helpful, particularly Iannis Barron who aided me with my membership throughout. Would highly recommend.”

Posted 1 year ago

“This company has the friendliest most helpful customer service I have ever experienced - from phone calls and e mails over the course of my subscription, Dale, Alex and Felix have all been lovely to deal with. The beer’s pretty good too! 😁”

Posted 1 year ago

“Very good beer some of them are a bit weird tasting and strong, but the most are nice and refreshing, tad expensive for how many you get. Also great customer service from Natalie and Kirsty C.”

Posted 1 year ago

“Had some broken bottles in my delivery. Customer service responded very quickly with a credit note, no questions asked. Felix was very helpful! As a customer felt very appreciated. At a time when we are all looking at the luxuries that we can cut, the customer service I have received will ensure that I look at the less customer friendly luxuries before I think about Beer52. Plus, the beers are great. Please keep it up!”

Posted 1 year ago

“Excellent service and reliable delivery of supplies. Kirsty, the Craft Beer Advisor / Keyboard Team Captain, dealt with my request with very prompt efficiency.”

Posted 1 year ago

“I had an issue with a failed delivery of one months box due to an issue with the delivery service. Natalie, Paul and Kirsty were involved in sorting out the issue which resulted in everything getting sorted out.”

Posted 1 year ago

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Beer52 is rated 4.6 based on 5,018 reviews