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Beer52 Reviews

4.6 Rating 5,018 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

4.6

Based on 5,018 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Beer52 1 star review on 8th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a loyal member for years. Have got £57 to use on beers but i have to pay for beers then they give half the discount. This is not on. Been on hold for a number of hours. This is not on!! I wanted what was rightly mine and want to cancel!! Absolutely disgusting!”

Posted 1 year ago

“cannot cancel subscription online, cannot cancel over email, try to phone and I cant get through. They keep calling me upto 5 times a day and I keep telling them on email I CANNOT ANSWER THE PHONE during 9am - 5pm as I work in a school. they keep phoning me, keep phoning me, however they can never reply to an email???? Just reply to my email. cancel my subscription. or even better let me do it myself.”

Posted 1 year ago

“This company seem to have fantastic customer service when everything is fine and they're taking your money. However, when you need to cancel they make it extremely difficult to do so. We also had a very rude customer service representative who was not at all bothered that we had been unfairly charged and did not seem at all interested in trying to keep us as customers. There are so many great craft beer companies now, we'll give our money to a company who appreciate their customers and is transparent and honest! Update: Emailed them to complain about their customer service worker and as expected received no reply. I spoke with my stepfather who also signed up for the service. He said he enjoyed the beers but" it's a nightmare to stop the deliveries and they take any little opportunity to still send you a box and charge you". It seems that all the negative reviews here are for the same reason.”

Posted 1 year ago

“Entirely dishonest in the way that they offer a free trial (but you have to pay for it) that is easy to cancel (but is almost impossible to cancel). Complete scam.”

Posted 1 year ago

“Very good beers with reasonable price.”

Posted 1 year ago

“Worst service I have ever come across. Recommended a friend for both the beer and wine club promised free case of beer and wine, several boxes later I still never received the free Beers and wines even after several calls to customer services. Just get fobbed off all the time. Promised to get sorted but haven't so cancelled my subscription today. So has my friends subscription too Beers extremely overpriced there are better websites than this so DONT SUBSCRIBE”

Posted 1 year ago

“Try to cancel and they just don't give up trying to keep you there. 15 minute call trying to explain why I wasn't interested, I ended up hanging up on them”

Posted 1 year ago

“Beer 52 deliver on time.have great selection of beers and great customer support”

Posted 1 year ago

“Shayn was very helpful in sorting out my missing order. The delivery company have lost my package and when I contacted customer service, they immediately sent out a replacement. They also set my next delivery to skip, so that I did not get too many boxes too close together. Really pleased, so far.”

Posted 1 year ago

“Thank you to Kirsty for sorting out data protection query ASAP. Also had no issues previously when I had a subscription.”

Posted 1 year ago

“Employing dark UX patterns to make it incredibly difficult to cancel your subscription is shady. I probably would have kept my subscription but having experienced the deliberate effort made to prevent you from transparently managing your account, I no longer wish to do business with them.”

Posted 1 year ago

“The customer service support are useless I tried to see if they would assist with changing my email. That appeared to difficult which is the reason I want to stop this subscription now. And now i have to go through them via email or phone and they can't either answer the phone nor reply to emails.”

Posted 1 year ago

“I ordered Beer52 and recently ordered wine and it's lovely, set up so I can alternate my boxes and never miss out, they were more than helpful when I emailed Beer52 and set it all up, can't wait for my beers now that are coming soon.”

Posted 1 year ago

“Kirsty was really helpful. Was really kind and friendly. Thank you ☺️”

Posted 1 year ago

“Fabulous selection of beers! Snacks were a welcome touch too!! Would highly recommend!”

Posted 1 year ago

“Written in retrospect of a few months ago. Was very delighted w/ service provided on phone by Chris Wadle. Chris was very friendly and able to communicate with great efficiency and grace. 5* Wines were great, presentation and additional snacks always makes them a fantastic little treat box. That said, I do wish you could cancel subscriptions online.”

Posted 1 year ago

“Honestly don't subscribe, worst subscription I've ever made I'm skint and now in debt because it's impossible to cancel. I can't afford these anymore so I've tried to cancel, which you can only do by phone call at certain times. When you call you're left in a queue for absolutely ages, and the phone hangs up, not being able to cancel. Now I'm left paying for overpriced alcohol that I don't need and can't afford!!!!”

Posted 1 year ago

“Excellent service and top quality beers from Beer52. 5 stars out of 5 easily. Communication is top notch too.”

Posted 1 year ago

“DISHONEST AVOID! Once signed up they will continue to charge your credit card even after you cancel your subscription! Any free crate offered is purely a hook to get your card details, please see the numerous reviews saying the same thing and avoid subscribing.”

Posted 1 year ago

“Natalie was great in dealing with my query and the beers were good too very nice”

Posted 1 year ago

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Beer52 is rated 4.6 based on 5,018 reviews