“the food quality and quantity has got worst over the past few months, also we visited in january 2024 and there was a foul smell from the toilets in the dining area , visited easter, toilets were now closed had to use bar toilets, toilet cubical door was open and toilet was blocked, floaters and paper in the bowl, disgusting, the whole place needs a refurb.”
“Such a shame! - The haywain has gone done hill so fast.
Understaffed like most places nowadays, the waitress had a couldn’t give a damn attitude- food was hour and 10 mins arriving and cold!
Place needs a good overhaul and deep clean. Toilets had two cubicles - one with broken seat and one with a broken light.
Overall experience was pretty disappointing!
Wouldn’t waste 100 quid again!”
“Had the lunch offer today. I had the beef burger which was ok. Friends had fish and chips which looked like it had been cooked at 10 o’clock in the morning and kept warm you had to search hard for the fish as it was just a plate of dried out batter
Used to come here years ago. It has gone right downhill. Never again!”
“Haywain was packed so we had to wait an hour and 10minutes for our food. When it arrived it was barely warm but we tried it. Some of it was uncooked. The problem is they are understaffed, overpriced and the food is served up and left on the counter for 10 minutes or more because waitresses are asking customers what drinks they want and not available to serve food. Never going there again Nearly 100 pound wasted.”
“Long wait even though it wasn’t busy. Food came and still frozen main came and cold roast potatoes soggy chips cold miserable waitress said we should have told her when she asked if it was ok but she never asked”
“OK so I noticed by review 5yrs ago on here....
I can only give a two star rating this time which is a huge drop...service ...waited half hour to get asked if we needed a drink...40mins for our luke warm food to arrive ...food was very basic and not half as much this time I understand that there is a lunch time menu which is reasonable but the presentation was awful...8 chips...really ...very sad as this place has certainly gone down hill.”
“Great meal again although they forgot both my chip and my wife sauce,friendly staff and good value. Problem tonight was tissues and wipes under the booth table and the table although clean had lots of what looked like salt swept into the table edges where table had been cleaned and good or salt just pushed to the edge. Not the cleanest I've seen this restaurant but a good evening.”
“Waited an hour for main course, steak came up luke warm and cold chips. Really disappointed. Waitress did her best and re-heated it but still wasn't a hot steak. Waitress apologetic, but fault with grill with food plated and left to get cold. Usually good service here, so hopefully this was a one-off”
“We went Friday night for dinner, restaurant was busy, we had good food, great service by Sasha, good value (we had a voucher for 50% off mains) nice & cool inside as air con. Had overcooked calamari but was given a fresh serving when I mentioned it Will definitely return. Couldn't fault!”
“I was taken for a treat and was very disappointed my sister sent her meal back it was cold as if it came out of fridge and the rest of our meals were not good”
“Poor service waited 15mins to order a drink then had to wait another 15 mins after asking waitress for our drinks . then had to call waitress to order our meal
Other customers where seated then order and got meals before us .
We only ordered a mains each which took 30mins to arrive and was cold and I asked for my steak to be medium pink to well done it came medium bloody
Calamari was just a load of crunchy pieces of batter .
Worst meal we have had waste of money .
When asked if meal was OK I said no not really waitress just said OK
We have been going to haywain for 20 years think they have just lost my custom”
“Went 31/12/2021
Meal was really good and tasty. Staff were happy and friendly.
The only thing that let it down was staff taking down the christmss decorations while we were eating”
“Went to Haywain booked table for 14:30 on SUNDAY LUNCH on arrival told no more Sunday lunches available then given long list of food no longer available that day. As a rewards member I thought it was perfectly possible to notify me of shortages by email as the company has my email address and this could have saved myself and my wife being disappointed. Happy with the meal restrictions BUT went out for SUNDAY LUNCH and were disappointed only stayed to eat as I had a rewards voucher for a bottle of wine. Will return BUT will phone first to ensure that the meal we will be available I realise the current delivery problems etc but that doesn't take away our disappointment. In these Current (I . T TIMES ) surely it is possible to notify customers of this sort of problem when they book a table. This is not a complaint about Quality of food or the normally excellent table service at the Haywain Basildon.”
“I had haddock and chips, it did not look or taste like haddock not one flake of fish just clumps of something that never resembled fish only ate a bit was hoping the waitress would say how was your meal but she never did, this was the only bad meal I have had there”
“Visited lunchtime today. My friend had her phone opened on the meerkats promotion and was informed , in a not so professional manner, that that it was no longer available. That , of course, was absolutely fine, when asked if we could use the 33% off food code, was told "only if it's valid". Again that of course is absolutely fine as it was a valid voucher code. What I find unacceptable is in the manner that our waitress served us. Myself and the rest of my party found her to have a very condescending attitude towards us throughout our visit.
We have visited the Haywain on numerous occasions and have always enjoyed our experience. Though, our meals didn't meet your usual expected standard, this happen sometimes, the service and attitude we encountered today is our last visit.”
