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Bedstar Reviews

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

Company Reviews

Product Reviews

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Bedstar 1 star review on 23rd June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought zip and link mattresses in January which were much more firm than expected. They are totally inflexible on returns and I now have 2 mattresses worth £670 that I can’t use. I recommend you buy from a retailer that offers a sleep trial. That way you can check the mattress suits your needs and return if not.”

Posted 4 weeks ago

“Really disappointed with this company, I will not buy from them again. They had very poor customer service and were extremely unhelpful. I bought a Flintshire Halkyn 3-In-1 3FT Single Wooden Guest Bed which I was very happy with. I also bought the recommended mattresses to go with this. Unfortunately the mattresses are not the right size for the main bed frame. The main frame is an EU single sized frame and not suitable for a UK single sized mattresses at is leaves a gap that is not safe to sleep on (especially with children). The UK sized single mattress is suitable for the underbed only. Bedtsar and the manufacturer Fintshire believe this gap is within the acceptable tolerance and refused to take responsibility for selling the wrong sized mattress. They also didn't except the main frame is an EU sized single. I have since paid £70 to return the mattress and bought the correct sizes from Ikea, I have upgraded the quality and paid less).”

Posted 5 months ago

“I have been left extremely dissapointed with the service I have received from bedstar, would not reccomend or use again! I have given 1 star as the bed arrived within their reccomended time frame, but the item arrived damaged. Extremely poor communication, and nearly a month for bedstar to send out a replacement. Only for it to arrive damaged as well. We bought this bed for my elderly grandmother, who has waited in on multple days, for deliveries that never arrived. When the replacement item finally arrived (also damaged), it was left outside her door, meaning I had to go up there to bring the item In. Not good enough!”

Posted 5 months ago

“AVOID. Terrible quality bed. Mine broke upon assembling it. Terrible customer service. Do not use.”

Bedstar 1 star review on 23rd June 2023

Posted 9 months ago

“Easy negotiation of website for purchase. Good follow up by Email and phone. We were then kept informed of progress with our order and delivery.”

Posted 1 year ago

“I few days ago I made an order for a king size bed on your facebook market place page! SCAMMED is the exact way I feel! Upon delivery I asked the delivery guy if that was everything and he assured me that yes it was indeed! Come to find out that im missing several pieces as only the headboard, the footboard, the side pannels and one wooden piece have been delivered! No way I can put a mattress on top of it, made contact with both facebook guy and delivery driver to no avail as both were useless in resolving this issue! Its two days to christmas and im being scammed for a bed,£290 of my hard working money gone! I want a full refund and you can come and collect the bed as it has no use if I cant put the mattress on top!”

Posted 1 year ago

“Site easy to navigate, ordering straightforward and very speedy delivery. Bed assembly instructions good. One of the mattresses was damaged in transit however. Contacted Samantha in customer services and she immediately took “ownership” removing any stress for myself. Everything was dealt with there and replacement mattress arrived within a couple of days. Problems will inevitably occur from time to time but it’s how they are dealt with that counts. Excellent, reliable customer service saved the day!!”

Posted 1 year ago

“Amazing! The two men who came were friendly and delivered in no time. Great experience all round. Would use site again.”

Posted 1 year ago

“Good next day delivery. Good prices. Good service that is helpful. Have used many times as they are reliable.”

Posted 1 year ago

“Easy to navigate website. Full details of products. Easy to order. Easy to arrange delivery. Good updates from delivery driver. Took care with delivery and disposal.”

Posted 1 year ago

“What do you want when you buy online - good range, good prices, efficient ordering system, prompt delivery …… this firm doesn’t disappoint. First used them in September and they are my number 1 go to.”

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY!! They only delivered half a bed and the customer 'service' and irritable, unhelpful and inpatient. I still do not have a delivery date for the rest of the bed and have visitors sleeping on a mattress on the floor. I can't even review the bed itself yet! Why do they think an apology is acceptable? Don't bother - buy from a smaller reliable company and pay a bit more.”

Posted 1 year ago

“Whatever you do, do not use this company. I’ve been left with a mattress but not the rest of the bed! I explained my husband has arthritis but got no sympathy. So now I have no bed and bed star do not want to help! I spoke to a Gareth Parry in customer services who promised to ring back with an update. Instead he sent an email which I did not receive until after they closed. So I’ve spent £1800 on a bed that hasn’t been delivered so my husband will not be able to go to bed tonight, or in the foreseeable future!!! Thanks Bedstar, really appreciate the service! NoT!!”

Posted 1 year ago

“Oh my! What an amazing company to deal with. We purchased a king sized mattress and it offered next day delivery, however we were out, so had it the following day. The mattress is absolutely brilliant! Just perfect”

Posted 1 year ago

“Thank you for coming to the rescue with your next day delivery mattresses! We had been let down twice by another supplier and we're pleased we found you online. Product / service/ delivery all excellent.”

Posted 1 year ago

“Two beds were delivered, both of them were provided with headboards that didn't fit. We employed a joiner to fit the headboards but was unable to do so, they also supplied some clips to connect both beds together but the clips were not of sufficient width. Bedstar were requested to employ contractors to fit the headboards, they refused stating it was not their responsibility however one of their reviews refers to them fitting the bed for a customer in their reviews. Plenty of exchanged e-mails but no satisfaction regard fitting the headboards very poor service, definitely not recommended.”

Posted 1 year ago

“Fantastic, communication great, reliable and very professional.. They took old bed away and installed the new one in less than 10mins.”

Posted 1 year ago

“I ordered a bed for which I paid in full including a charge for delivery on a date that was specified. The date arrived but only one out of two packages was delivered. I made several phone calls which received indifferent responses and eventually the second package was delivered three days later. I requested a refund of the £15.00 delivery charge on the basis that the due date had not been met but was told this was not company policy. As compensation I was offered a mattress protection cover which I don’t need. I will not use this company again.”

Posted 1 year ago

“Order was delivered on time i was very impressed with the delivery driver as my property is not easy to find but he managed it aparently with the help of google maps . Initially very pleased with product (time will tell of course) so basically 10 out of 10. Thanks.”

Posted 1 year ago

“Excellent service. The delivery driver phoned us when they were near to where we lived. When they arrived they checked who we were. The two guys then carried my product into my bedroom took my old bed away. The guys were very polite, happy to talk to us and very friendly”

Posted 1 year ago

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Bedstar is rated 4.0 based on 1,327 reviews