Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy delivery! The items are perfect, thanks guys!”

Helpful Report

Posted 2 years ago

“As ever great service. Kept up to date on everything that was happening to my order. The delivery man was very friendly and helpful. Great in every way”

Helpful Report

Posted 2 years ago

“Easy to order. I had an early delivery but the two men couldn’t have been more helpful. I couldn’t take my old bed out the house for them to take away but they said it was no trouble and they would do it”

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Posted 2 years ago

“Awful, ordered a bed, it arrived, great 😊 however no fixings, called to inform them, asked for a callback as obviously I need the fixings, heard nothing as yet 0 out of 10👎👎👎😡😡😡🤬🤬🤬”

Helpful Report

Posted 2 years ago

“Remember that you buy here on your luck. If you are not lucky enough and do not get the right thing, then they will never replace it. And if they say that they would, then they will ask you one million questions. I bought both the bed and the mattress. Now there is a big gap between the bedframe and the mattress. I requested them and provided everything they asked. They asked me for pictures. i provided. They asked me for measurement, I also provided that. then they ask me to take the picture from a distance. I did that. Then they said that they cannot accept the devise I used to measure. (As though they could not see the pictures). Worst ever customer service I have come across.”

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Posted 2 years ago

“Wonderful bed and headboard. The quality is great and the delivery service was great. I am so pleased that I found this bed company. The price was very competitive as well.”

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Posted 2 years ago

“Excellent service from Bedstar. Johnny showed us round the showroom and explained the differences between all the types of beds and mattresses - very knowledgeable and with no hard sell. We went back a couple of days later and Sean arranged the purchase of the mattress and the delivery the next morning. I would 100% recommend this company.”

Helpful Report

Posted 2 years ago

“Quick service, nice bed but terrible customer service. If want to return anything they will charge £55 even if want to exchange for a different size or model. Not interested that they would of made more money on a bigger sale and not willing to budge on the charge. I’m looking to order another new bed but wont be using Bedstar ever again”

Helpful Report

Posted 2 years ago

“Paid extra for a Saturday delivery but the beds never arrived and I haven't heard from Bedstar. I stayed in all day waiting for the delivery and then our guests had to sleep on the floor.”

Helpful Report

Posted 2 years ago

“Delivered the wrong mattresses and has proven difficult to get it resolved and to add to it they wanted to charge me £80 for a Saturday delivery just to add to it. Waiting to hear from John Stalker but no response so far”

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Posted 2 years ago

“Very good, friendly service. Actually spoke directly to a very nice person who answered my queries. Delivered on time. Really pleased with the bed base that I bought. Recommend this company.”

Helpful Report

Posted 2 years ago

“Really happy with the quick delivery from Bedstar and I would definitely recommend. I was let down by one of the bigger national bed sellers (Bensons) who called days before delivery was due to tell me the product I'd ordered was out of stock, in spite of me having bought and paid for it online nearly a month in advance! I cancelled that and placed an order with Bedstar, who delivered early in the morning of my chosen date. Brilliant service. I opted for a budget wooden double bed frame and a Silentnight mattress. Decent quality for the price and easy enough to build, with clear instructions and all parts provided.”

Helpful Report

Posted 2 years ago

“Brilliant company to deal with. Great stock selection for a variety of budgets, easy to order and fast delivery.”

Helpful Report

Posted 2 years ago

“Guests arriving imminently. Had a problem with poorly engineered 'designer' bed ordered from Bedstar, so called to try and resolve problem. Spoke to Gareth who brick-walled me with a defensive attitude and layers of red tape; instructed to do so by line-manager Christine. Happy to take my money but not happy trying to be helpful humans after the event. I won't be using Bedstar again, or recommending them.”

Helpful Report

Posted 2 years ago

“Very happy with my purchase the Birlea Miami double bed. Customer always updating regarding the delivery.Big thank to the Delivery people ( courier Panther) very friendly and helpful. Strongly recommend Bedstar!!”

Helpful Report

Posted 2 years ago

“First time using bedstar and it was stress free. I twice added things to my order and it was no problem. I was kept informed about delivery times by the driver. Very happy with the service.”