Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were quick to reply to our email and excellent delivery time I would definitely use this company again.”

Helpful Report

Posted 2 years ago

“I previously wrote a review about our daughters bed and the delivery company taking away the base. Bedstar have concluded the investigation and still say the base was not taken. I find it very frustrating now that a review on another website, from a different customer, is for broken drawers on a base, exactly the same as my daughter had, and this customer received it after it was taken away from my daughter. Bedstar say as a goodwill gesture we can pay half of the cost if we want a new base...... I think not!!? We will leave it with Trading standards now!! *I will amend/write a new review as and when things progress”

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Posted 2 years ago

“Was kept informed on my orders progress. Delivered on time and they took the old bed away too. So easy.”

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Posted 2 years ago

“Easy to find on the internet. Easy to find what I was looking for, easy to order and pay and delivery was very quick. Excellent.”

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Posted 2 years ago

“I have used this company for several items over the last few years and always been very happy with the service and the quality of the products.”

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Posted 2 years ago

“Bedstar did great start to finish, price, product, communication and delivery. Brilliant”

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Posted 2 years ago

“Our young daughter moved into her first apartment and ordered a bed and mattress package from them back in October. The wrong size mattress was delivered and 2 of the drawers underneath were broken. A date was arranged for the new mattress and drawers. Drivers turned up late at 9pm, told my daughter that were taking the bed and mattress and left her with a new mattress and a large box. She assumed they were replacing the base completely. When she unpacked the box it was just 2 drawers and not a complete base. She emailed customer service straight away that night to say that the drivers had taken the base away. We have now been told that they have no record of the base being taken and they are asking for us to take more costs if we want a replacement base. Bedstar are taking no responsibility for the matter and are blaming their outsourcing of the delivery company. We keep being told that it's under investigation and again that if we want a base we have to pay a cost. We have written to the owners and with no outcome we are going to trading standards now. Our daughter is a civil servant working long hours and is having to sleep with the mattress on the floor, along with 2 useless drawers and no base. Avoid ordering from this company! *I will amend my review accordingly as and when we get closure*”

Helpful Report

Posted 2 years ago

“Easy to order. Speedy delivery. Item itself in excellent condition. Very pleased.”

Helpful Report

Posted 2 years ago

“It has arrived damaged. One corner is completely knackered. The staples are out, the wood is split. Also no washers were included in with the screws for the joints that hold the bed up. Disappointed. After reading other reviews on here, there is no point in me even trying to get them to exchange it. I’m going to have to have a friend to try and fix it.”

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Posted 2 years ago

“Delivered the bed on time as promised, picked up the old one as promised. Friendly delivery people. No complaints”

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Posted 2 years ago

“Great sales advice. Delivery faultless. Just excellent!”

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Posted 2 years ago

“Great service no complaints”

Helpful Report

Posted 2 years ago

“Easy to use web site. Good selection of beds to choose from and availability of delivery dates. Informed of delivery time slot on day of delivery. Friendly, helpful delivery team”

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Posted 2 years ago

“very pleased with my mattress quick delivery and the drivers were excellent”

Helpful Report

Posted 2 years ago

“Very easy to order, arrived on time. Delivery guys were very pleasant. Have used the bed a couple of time and all seem well. Would definitely use bedstar again.”

Helpful Report

Posted 2 years ago

“Sleeping on the floor Terrible experience. Ordered a new matrasses with an additional removal service for the old one, all was scheduled for the same day. Removal service turned up and collected the matrasses, but the delivery for the new matrasses never showed up. So now we here without any matrasses and Bedstar customer service is completely useless, has no idea what happened and when our matrasses will be delivered. Moreover they will but shut for the next 5 days... Bedstar apparently not keeping stock of the matrasses just a middleman service working with other suppliers, different one for removals and different one for deliveries. Seems like can't coordinate them well enough. Should have chosen a well established shop, might be a bit more expensive but wouldn't have to sleep a week on the floor”