Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Bedstar Reviews

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

Company Reviews

Product Reviews

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

Write Your review

Tell us how Bedstar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bedstar 1 star review on 23rd June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed frame arrived with a vital missing part. The drawer unit under the bedframe doesn’t slide properly, the drawer goes in too far, then gets stuck because it won’t slide nicely. The instructions were extremely poor and the quality of the bed is not worth the price we paid. The customer service offered me £25 refund for a bedframe that cost us £729 plus shipping £45. It took a professional joiner over 4 hours to build it and they demanded images, videos and for me to lift up the full frame to remove the drawer and take an image of the runner inside to offer me a decent refund. No concern shown for the hassle and our personal circumstances. Definitely won’t buy from them ever again. Very dissatisfied.”

Posted 2 years ago

“Delivered two parts of a three part bed. Customer service was very poor. We were left without a bed for six days. Bedstar promised a mattress protector as compensation but we never received it. Although we are pleased with the bed, we won’t use them again.”

Posted 2 years ago

“Fabulous service, great couple delivered bed and mattress ,were more than helpful. Wiold like to say a great big Thank you to them”

Posted 2 years ago

“I purchased a king size bed and mattress, I ticked next day delivery. Later I received an e-mail telling me, due to a glitch in the system it would have to be the day after,OK I said. I received the bed and matress ,cleared the old bed which took 1 hour to dismantle, unpacked the new bed checked all the parts,only to find all the nuts, bolts, washers, slip pads Allen key and spanner were not there. I called Customer services who apologised and told me they can't deal with it till I had gone back online to fill in a form. Then they sent out a standard reply, later some 45 minutes they sent me another e-mail, they had contacted the supplier. I was told they would send the missing items by Royal Mail. 1 This point in time Royal Mail are having problems. 2 Why couldn't the complaint be dealt with over the phone and save another hour. An apology is no good when you have spent the money and your sleeping on a mattress on the floor. So future customers you have been warned !”

Posted 2 years ago

“This is our second purchase from bedstar and would use them again. delivery wise Lucian from Panther Logistics excelled. ten out of ten.”

Posted 2 years ago

“Prompt delivery, took away old bed. Overall very good service, would definitely use again.”

Posted 2 years ago

“My experience of this company is one of a very professional competent and supportive organisation. The product was excellent, delivered on time. Compared with similar it presented good value and met all our expectations. Moreover the customer service team are exceptional in this day and age. 15months after my purchase I contacted them for a VAT receipt needed to export the bed. This was provided within 24 hrs without any problems for which I am very grateful. I recommend them, especially if you require help and support throughout the purchase process.”

Posted 2 years ago

“Bedstar were brilliant, customer service is beyond what was expected, clear communication from ordering to delivery, Staff really professional will be using them again”

Posted 2 years ago

“The bed arrived with several parts missing. One week later, these had STILL not arrived, because they sent them BY POST. When I pay hundreds of pounds, I expect customer service to be first class. Although they replied, they service was appalling. Avoid at all costs.”

Posted 2 years ago

“Good company and good delivery service have now bought 3 items from Bedstar and have not been disappointed yet will continue to use them In the future Thanks”

Posted 2 years ago

“I found the prices on Bedstar very good, the website was also easy to navigate around. I ordered my Bed late Friday evening and it was delivered on the Sunday. Very impressed and got regular updates from couriers. Will definitely use Bedstar again”

Posted 2 years ago

“AVOID AVOID AVOID!!! AVOID AVOID AVOID!!! I am devastated! My little boy turned 11 yesterday and wanted a bedroom makeover for his birthday. He was so excited about getting his double bed which I planned in advance and pre-booked it to come on his birthday. I even noted in the purchase info that it was his birthday. Bedstar not only let my son down by bringing only half a bed. They strung us along all day having postponed the originally arranged morning slot. My child has had no birthday present and has been crying his eyes out! Needless to say they are now closed and unavailable to help. Terrible, terrible company!”

Posted 2 years ago

“A really great experience shopping with this company. The bed was delivered early and the driver and helper were great. They carried the bed right through to the bedroom. Can’t fault everyone. All the staff were so helpful and friendly. Thank you”

Posted 2 years ago

“I wouldn't trust them, My 70+ year old mother had a mattress delivered which appears to of sagged in the middle and does not offer a comfortable nights sleep. Unfortunately, their only response is to keep turning the mattress (flipping & rotating.. She's over 70!!) and to see how that goes. According to ALL other websites you should only need to 'rotate, flip' a new mattress every 3 months!!! It's sounds to me like they are fobbing her off!!! Shame on you mattress star!!!!”

Posted 2 years ago

“Great process from start to finish. I was able to reschedule delivery without any issues and order delivered on time by helpful friendly drivers. Would highly recommend”

Posted 2 years ago

“Best service I have had, came on the day they said it would and drivers were very helpful brilliant service will be using your company again Many thanks - Eddie”

Posted 2 years ago

“Great service from them as usual, this is second time I have used them, very competitive prices, very fast delivery service and no fuss!”

Posted 2 years ago

“Great service delivery on time. Delivery drivers very helpful and they communicated with me well. Product as i wanted well packaged.”

Posted 2 years ago

“Great company . Have lots in stock . Quick delivery I mean 2 days for my new bed. Delivery guys for friendly and competent also . Brilliant”

Posted 2 years ago

“Paid for old bed to be taken away the same time as dropping my new bed off, to be told they couldn't do it as it wasn't taken to pieces. Its a divan. Comes apart by 2 hooks at each side of base. Got told to ring bedstar for a new pick up date when I'd done this, to be told I would have to pay again for pick up and no refund from paying first time. I'd not 'taken it apart' due to my daughter going into labour where I was needed. Now I'm stuck with 2 double beds and mattresses in my bedroom.”

Posted 2 years ago

«
1
2
3
4
5
»

Bedstar is rated 4.0 based on 1,327 reviews